Ratings based on 479 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Brooklyn, New York

Fire the Chef

Posted May 27, 2015
Pros: The concierge, Grace was very nice and helpful.
Cons: Fire the chef. Do something to improve the noise levels. We heard normal level conversations word for word in the neighboring rooms.
Location: The views are nice, and it is very walkable to the town.
We stayed 4 nights here. Unfortunately, upon our arrival 4 of the pillowcases were stained (probably from some type of makeup). They weren't dirty -- just stained in several spots. Then we noticed one sheet was similarly stained. Upon our request they changed the bedding. There was a nice note in the room advising us of some amenities that were available like shampoos, irons, phone chargers etc... One said, "foam pillows." We thought this meant memory foam. Actually they brought us 2 pillows, but they were hypoallergenic, not foam, as we thought. Again disappointing. We went to breakfast for which we had vouchers for each day of our stay. We chose the buffet. The scrambled eggs were sopping in butter and they tasted disgusting. The small frittatas were inedible. They tasted like cardboard. The French toast on the 2nd day was not cooked all the way through and the bread was dry in the middle. When the waitress went to pour our coffee, the inside of the cup was dirty. We ate there 2 mornings, but by the 3rd morning we tore up the vouchers and ate at Panera and Starbucks. The noise level was startling. On one side of the room we heard our neighbor snoring and on the other we heard someone wake up with an asthma attack. We heard the entire conversation in the middle of the night. Each one of these things in and of itself was not terrible, but taken in its' entirety it was very disappointing given the close to $500 per night rate. I would chose another hotel next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel & very friendly staff

Posted Apr 21, 2015
Loved the walking distance to Newport. Hotel offers shuttles, but too nice out to take advantage of that offer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Pros: Der Zimmerkomfort ist hervorragend und der morgendliche Ausblick auf das Wasser
Location: Direkt am Wasser, ein wunderschöner Ausblick
Es waren wunderschöne Teppiche in den Zimmern, bequeme Betten und ein wunderschöner Ausblick am Morgen auf das Wasser.
3 out of 5
by A verified traveler

Ok Hyatt.

Posted Apr 12, 2015
Very thin walls. No more movie rentals in room. Room service breakfast much more expensive than typical hotel.
2 out of 5
by A verified traveler

Not recommended.

Posted Apr 10, 2015
Small, rather shabby rooms. 70s era baths. Low quality towels and toiletries. Unhelpful staff in restaurants and housekeeping, although much better at front desk. Food is diner quality at 4 star prices. Indoor pool, spa and fitness tiny, poorly maintained.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Concord, NH

Nice Getaway!

Posted Apr 10, 2015
Pros: The spa was wonderful and the views are amazing.
Cons: The indoor pool is small and crowded. A hot tub would be nice too.
Great stay, great views, great staff! Will definitely be returning again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Nice spring break hotel

Posted Apr 9, 2015
Close to Newport center and has free shuttle to center where there's lots of restaurants, stores and activities even during off season. We had a rental car which we needed to get to see the mansions and ocean drive. Definitely take advance of the 5 mansion pass!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Duxbury, MA

Very nice hotel. Staff attentive and helpful.

Posted Mar 16, 2015
Had a very nice room overlooking the water. The hotel has a shuttle service into downtown Newport, but unfortunately it rained all day Saturday. We had a very nice get-away weekend.
4 out of 5
Recommended
for Couples
by A verified traveler

great location

Posted Feb 25, 2015 on Hotels.com
Very friendly staff, good restaurant, wonderful breakfast buffetotal and overall very nice getaway.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 25, 2015 on Hotels.com