Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Room 2 & Recommended Restaurant

Posted Sep 2, 2014
Pros: The beds were comfortable, The pool was nice.
Cons: The bathtubs, A/C units. And would not recoomend Clark Cook House to customers
Location: The sail boat rides were get. The Moorings restaurant was wonderful
The A/C in one of the rooms was not working well. We told the front desk, the repair man left a note to leave it on high at night but it kept automatically switching to auto. So it got to warm in the room. The plastic bathtubs was most annoying when you stood in the bathtub for a shower and the plastic kept popping up and down. Very cheap bathtubs. Also, after we used the wash clothes, they were never replaced. We had none in the bathroom after the 1st day. We were recommended to got to Clark Cook House by the Conceige, The manager Reggie was rude, the service was nice, but the food was not up to fine dining. One person in the party sent the food back because a Rib Eye Steak that was supposed to be Medium Rare came to the table very well done and could not be cut with their knives. It was so tough and was only about 1/2" thick. We felt that they were very busy and did not order properly so they cut the steak very thin and then overcooked it. Also. the presentation was done poorly. It sat in a bowl with goopy sauce and mushy vegetables underneath. This was the 1st time I ever was served a steak in a bowl unless it was in a fast food restaurant.
2 out of 5
by A verified traveler

Definitely not up to Marriott standards.

Posted Aug 15, 2014
Room was dark all the time. The premises looked very worn and old. Expected a lot from this hotel because it is in such a beautiful place. We are Marriott Timeshare owners and are used to wonderful facilities. The Bell Staff was helpful most of the time.
Comment from Hotel Management
Aug 16, 2014 by Michael, Hotel Management
Dear Susan, Thank you for taking the time to provide feedback regarding your recent stay at the Newport Marriott. I would like to take this opportunity to apologize for not meeting your expectations during this stay. As a valued Marriott Timeshare owner, you expect a certain level of product and service when staying at a Marriott. Based on your comments I see that we fell short of your expectations. I did want to inform you that we are in the beginning stages of planning a multimillion dollar renovation that will encompass all of our guest rooms, public space, and food and beverage outlets. There will be more information to come as soon as we can get this. We truly appreciate your business and thank you for staying. I assure you that on a return visit we will do all that we can to exceed your expectations.
4 out of 5
Recommended
for Couples
by A verified traveler

A day away

Posted Aug 11, 2014
Pros: Location.
Cons: Cheaper parking, coffee in the morning and afternoon snack. For 550 dollars, I expect more.
The hotel is great. Nice location. Concierge floor was not a big deal because the concierge lounge was closed...bummer. Rooms were noisy but not the hotels fault. Parking was great but is expensive.
2 out of 5
by A verified traveler from Atlanta, GA

Old and Loud

Posted Jul 23, 2014
Pros: Location was great.
Cons: Sound proofing the rooms. Adjusting the room doors so they don't slam. Replace the worn and dirty carpet in the lobby.
Location: The location was great, right in the middle of the main drag and a great harbor view. If you wanted to stand the whole time and look at it.
We stayed at the Newport Marriott for two nights. We could hear every word of the casual conversation in the rooms on either side of us. The doors to each room close automatically which is great, but they don't just close, they SLAM! All night long we were awakened by slamming doors. We finally had to call the front desk at 12:00 am and ask them to address the noise in the room next to us. We had a room with access to a huge patio that contained NO CHAIRS. All you could do was walk out and stand and look at the harbor. The carpet in the lobby was dirty and old. The hallways of the hotel were so cold, I heard someone say, "It's like a meat locker in here."
Comment from Hotel Management
Jul 26, 2014 by Michael, Hotel Management
Dear Sandra, I thank you for taking the time to provide feedback regarding your most recent stay here with us. I am sorry to see that your neighboring rooms disrupted your stay with us. Guest Room doors are an item that we are looking to replace as we plan our next renovation. This renovation will encompass all of our 319 guest rooms as well as our public space including the lobby. We do not put furniture out on that balcony due to the high winds that come from the harbor. We have had it there in the past and unfortunately, for safety reason, we have not put it back. The hotels location is truly our best asset as we are located within walking distance of all Newport has to offer. Thank you for staying with us again. I hope we have the opportunity to serve you again soon.
2 out of 5
by A verified traveler from Stamford

Not worth the money

Posted Jul 20, 2014
Pros: the staff
The hotel itself is ok, the location is great, and the staff was pleasant, but I can't get past the price for what I got. To add insult to injury, there was an additional charge for parking. As we settled into our room, we then discovered there was a wifi. I realize Newport in July will be expensive, but to add these charges was over the top. Also, the a/c works on a motion sensor, and my room was not cool when I returned from my day sightseeing, and again in the middle of the night.
Comment from Hotel Management
Jul 23, 2014 by Michael, Hotel Management
Hello Nancy, Thank you for your feedback regarding your most recent stay at the Newport Marriott. I am please to see that you felt that the staff and location positively attributed to your stay. I do apologize that you felt that our charges for parking and internet were expensive. Our internet prices remain competitive with our competitors here in Newport. Our parking charge is actually significantly less than many of the other area hotels. Thank you once again for staying with us. We hope to have the pleasure of serving you again soon.
2 out of 5
by A verified traveler

$150 a night room that I paid $500 a night for

Posted Jul 7, 2014
Pros: fathoms
Got a run of the mill room for $500 a night. Coffee maker broken, noisy (could here every conversation from people walking down the hall). Then they want to charge extra for WiFi and parking for $500 a night. Trash piled up outside by the side door in the barrel no one bothered to empty. Fathoms was nice. The TV was actually receiving a Hi Def signal which was nice. If this was a $150 a night I wouldn't mind the issues above but for $500 it was a rip off.
Comment from Hotel Management
Jul 11, 2014 by Michael, Hotel Management
Good Day! Thank you very much for your feedback egarding your most recent stay at the Newport Marriott. I would like to thank you for expressing your concerns and your compliments. Our room rates are extremely competitive with all of Downtown Newport. We do charge for parking in our secured and patrolled lot and offer free wifi in our lobby. I do apologize that your coffee maker did not work for you during your stay. This instance should have not occurred and for that I am truly sorry. We hope that you give us a second chance when your plans bring you back to Newport. I assure you that on a return visit we will do all that we can to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent hotel close to the water.

Posted Jul 6, 2014
Pros: Close to the water and shops/restaurants. Great breakfast at Teas and Javas (free wifi) acrss the street from the hotel.
Cons: Walls are very thin and we could hear our neighbors' intimate moments.
Location: Sailing, shopping, dining, live music bars.
We enjoyed our stay at the hotel. The hotel is at the entrance of the town - easy walking distance to Bannister and Bowens wharf and to Thames street where all the bars, restaurants and shops are. Sailing trips also leave from these 2 wharfs. The staff was excellent especially Hank at the registration desk - very professional and helpful.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jun 17, 2014 on Hotels.com
Hotel needs an update badly, but professional, friendly staff made up for most of it. Comfortable beds, and the cleanest bathroom ever! (Note: Make sure your room thermostat is on "auto".) Gym is too small and crowded. Location is within walking distance of great restaurants and shops. The spa (although not connected to the interior of the hotel) is lovely.
3 out of 5
Recommended
for Everyone
by Joslyn from Boston, MA

Convenient Hotel

Posted Jun 16, 2014
Pros: The staff and location
Cons: WiFi free for everyone and maybe update some of the rooms
Location: Didn't do much since I was there just for one night for a wedding
Wonderful location, super friendly staff! The only catch would be that some rooms actually have windows that look out into the hallway - I asked for a room change which was granted right away but I thought that was a bit weird.
Comment from Hotel Management
Jun 18, 2014 by Michael, Hotel Management
Dear Joslyn, Thank you for your feedback regarding your recent stay at the Newport Marriott. I certainly appreciate your kind words about the staff of the hotel. They really go out of their way to ensure a positive customer experience. We hope to have the pleasure of serving you again soon!
5 out of 5
Recommended
for Everyone
by Patrick from long island NY

Friendly place to stay

Posted Jun 13, 2014
Staff could not be more helpful and friendly. Found plenty for us to do despite bad weather.