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Reviews of Comfort Inn & Suites Hampton near Coliseum

3 out of 5
Comfort Inn & Suites Hampton near Coliseum
1551 Hardy Cash Dr, Hampton, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 322 reviews" "
Rating 8 - Good. 83 out of 322 reviews" "
Rating 6 - Okay. 25 out of 322 reviews" "
Rating 4 - Poor. 21 out of 322 reviews" "
Rating 2 - Terrible. 13 out of 322 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haslyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here over and over. It was central to everything, including shopping and many dining options if you're willing to drive 7 minutes down the road. I was in town with my daughter visiting colleges and it was perfect for what we needed. The staff were all friendly and helpful and I would definitely stay here again! My only issue is that the elevators weren't working and we were on the third floor, to be fair however, we were offered the ability to move rooms to lower level which we declined because we liked the location of our room. Don't second guess, it was well worth the stay!
Stayed 2 nights in Apr 2024

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I was double charged but everything else was fine. I will call to clear this up
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Rose, Brambleton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, board games in the lobby was pretty cool, sheets are super soft. Great value!
Stayed 1 night in Apr 2024

10/10 Excellent

William, Ashburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and organized on the interior. The first floor room was quite large, same for the bathroom. We were a bit bummed not to see more Handicap parking. We ended up parking in the rear AFTER I dropped off my wife at the front for easy walking.
Stayed 1 night in Apr 2024

6/10 Okay

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were nice and breakfast good. I was very disappointed because when I checked in at 9pm for a 4 day stay in a handicap room the elevator was broken. They could not accommodatee in a first floor room. They did offer a suite room on the 2nd floor. When I checked out the elevator is still broken. This hotel was recently redecorated .but the bathroom door did not close. The hotel pool had a white film floating on top. I wish they called me and let me know about the elevator as it was very difficult for me. They knew I requested accessible room so they should have let me know
Stayed 3 nights in Apr 2024

4/10 Poor

Brian

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator at the hotel was broken. Our rooms were on the 3rd floor. Had to carry out luggage to the 3rd floor and need to take the stairs for two days.
Stayed 2 nights in Apr 2024

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was close to everything I needed. The staff was nice and helpful. I’ll definitely stay again if I’m in the area.
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay at a good price
Stayed 3 nights in Mar 2024

10/10 Excellent

Kenan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price really enjoyed it . I will be back
Stayed 4 nights in Mar 2024

8/10 Good

Beatrice

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
DID NOT LIKE THE INCIDENTAL FEE OF $150
Stayed 1 night in Mar 2024

10/10 Excellent

Merry, newport news

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, modern and clean. The front desk people were friendly and helpful when I had an issue with the television- it was resolved quickly. The breakfast was very similar to other hotels and the young lady working there was friendly also and kept the food refilled and hot and the area clean..
Stayed 1 night in Mar 2024

10/10 Excellent

Doni

Liked: Staff & service, property conditions & facilities
Everything was wonderful. Staff friendly, rooms nice and big and very clean
Stayed 2 nights in Mar 2024

8/10 Good

Detira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was nice but that pool was cold
Stayed 2 nights in Mar 2024

10/10 Excellent

De'Adra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean and up to date the rooms and hotel was. The staff I encountered was also very pleasant and I will definitely stay again when I go back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory

Stayed 3 nights in Mar 2024

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great first stay there and the staff were very friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Yadira

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Aronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

ANDRENNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I had an issue with is the room smell like cigarette smoke but other than that everything else was nice and very clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Takira

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very helpful
Stayed 3 nights in Mar 2024

8/10 Good

Armin and

Liked: Cleanliness, staff & service
It was nice and clean. The employees were friendly and helpful. I would stay there on a return visit.
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay, gym, pool, friendly and helpful staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

LeiMeredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had been a couple of years since I last stayed here, and the renovations are so nice! The front desk personnel were amazing, and the price was fair! Would recommend and stay again : )
Stayed 1 night in Feb 2024

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient and moderately priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff had exceptional service! The room was very nice, spacious and may I add clean. Enjoyed my stay and will be back!
Stayed 1 night in Feb 2024

10/10 Excellent

Page

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in process. Very friendly staff.
Stayed 2 nights in Feb 2024

4/10 Poor

Randy earl

Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Dana R

Business traveler
Liked: Amenities
I have never been in a hotel that has been so clean and fresh smelling. Every time I come to this area, I will stay in this hotel hotel. The lady that checked me in was just as sweet and nice. It’s such a change from other hotels I’ve been in.
Stayed 1 night in Feb 2024

4/10 Poor

Breyana

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Beds were hard. Pool was super dirty. Also knew nothing about $150 hold before staying.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Traveled with partner
Everything was nice. Probably in the future upgrade to smart TVs where you can airplay but overall a good stay. The hotels should have better pillows to lay on. The pillows was really low.
Stayed 1 night in Feb 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Gwendlin

Traveled with family
Liked: Cleanliness, staff & service
Customer service and cleanness
Stayed 1 night in Feb 2024

8/10 Good

ira

8/10 Good

ira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very pleasant and attentive to my concerns.
Stayed 2 nights in Feb 2024

4/10 Poor

Dolly

Stayed 1 night in Feb 2024

6/10 Okay

Ann

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Feb 2024

10/10 Excellent

Vinod

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff...
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and staff was courteous and helpful. Didnt like that the breakfast didnt start til 7 on the weekends. Did not have the opportunity to eat breakfast either day we stayed because they opened an hour later than weeekdays.
Stayed 2 nights in Jan 2024

10/10 Excellent

Charito

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was nice, breakfast was good
Stayed 1 night in Jan 2024

4/10 Poor

Andrea

Traveled with family
Liked: Cleanliness
We did not get the room purchased and then it was acted as the desk attendant was being bothered to give us pillows to sleep on the pull out
Stayed 1 night in Jan 2024

10/10 Excellent

Manuel

Stayed 5 nights in Jan 2024

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Kristy

Liked: Staff & service
Flooring in lobby and heading towards elevator needs to be repaired. touch up paint needed on doors and outside railing along front entrance needs to be cleaned. The morning I left at 345 am I had to haul my luggage down 3 flights of stairs due to the elevator being out.
Stayed 3 nights in Jan 2024
Response from GM on Jan 17, 2024
I am truly sorry for your experience. We are working to get someone to fix the flooring and we will get those railings cleaned. I am also very sorry about the elevator as I did not hear about anything being wrong with the elevator. Once again I apologize for the inconvenience.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024