Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom richmond

Unprofessional staff and unstocked room

Posted Apr 27, 2015
the power went out in the hotel. And when we were leaving the staff had to help us pry open the doors. They were all sitting in the lobby but complained about getting up to let us out. We were missing towels in the room and it smelled like smoke in the nonsmoking hotel. This hotel was got at a discount and we got what we paid for.
2 out of 5
by A verified traveler

Left early, did not stay 2nd night

Posted Apr 12, 2015
Pros: close to future college
Cons: tear it down
staff friendly, room disgusting, dirty floors, smelled like smoke, no pillowcases, door latch broken off, tissues and kids hair ties under bed, ripped screen on window. I am questioning my decision to use expedia again.
3 out of 5
by A verified traveler

Posted Mar 18, 2015
There were coke bottles and socks under the bed! Smelled like smoke even in a nonsmoking room.
2 out of 5
by A verified travelerfrom Newport News

Looks nice but isnt

Posted Feb 22, 2015
The hotel had people hanging out in the lobby. Apparently it is an extended stay. The families there were transient. The stairwell smelled of smoke and cigarette buts were on the floor. The room smelled of smoke though I stayed in a no smoking room. Just made you feel creepy. Not worth paying a cheap price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Reasonable Price

Posted Feb 11, 2015
Very nice room. Around the corner from so much. The dishes are limited, two of everything Fyi. The staff are great. I love Joshua. Great service.
3 out of 5
by A verified travelerfrom Maryland

For a place to crash for the night-ok

Posted Feb 9, 2015
For a place to stay for the night, it is worth the price. Very friendly and helpful front desk staff. The non-smoking room smelled of cigarettes. Some trash under the bed. No plastic drinking cups. Wpuld not stay here again.
3 out of 5
Recommended
for Couples
by Tamaikifrom Newport News

My stay at Crestwood Suites

Posted Jan 28, 2015 on Hotels.com
The only problem I had was that we did not have cups in our rooms, and neither one of the room had dishes. One room had no remote control for the tv,the other one had a coffee pot but no maker. Overall the stay was good.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 11, 2015 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok for the price

Posted Jan 7, 2015
Pros: rooms were spacious and hotel was quiet
Cons: room had a lingering smoke smell and friendlier staff
Location: near mall
Every staff member was rude and spoke with an attitude, except for 1 gentlemen named Derek. Overslept and asked for an 1130 checkout. Front desk approved but called every 5 mins to see if we were ready to leave. Housekeeping knocked on the door several times with the Do Not Disturb sign hanging on the door.
3 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2015 on Hotels.com