Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Washington, DC

You get what you pay for

Posted Sep 9, 2014
Pros: The people on staff were all pleasant and responsive.
Cons: The room was in need of basic upkeep and repair.
Location: Close to City Center.
I didn't expect a lot for the rate, but I would try another place before going back to this one.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Enjoyable and relaxing

Posted Sep 1, 2014
Loved it. The place doesn't look appealing on the outside but don't let that fool you. The room was spacious and wheelchair accessible. There was a funny urine smell in the bathroom but that was it. Bed was comfortable and big and clean.
Comment from Hotel Management
Sep 4, 2014 by Shirley, Hotel Management
Thank you for staying with us, I am pleased to hear that your stay was a positive experience. Please continue to share your experience so we can continue to grow.
4 out of 5
Recommended
for Everyone
by A verified traveler

As advertised

Posted Aug 25, 2014
Just an overnite. Free breakfast was seriously weak
Comment from Hotel Management
Sep 3, 2014 by Shirley, Hotel Management
Good Morning, Thank you for being our guest and letting us know about your stay. With out guest like you sharing your experience, we can't grow. We strive each day to ensure our guest has a pleasant and comfortable stay. We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff

Posted Aug 12, 2014
No issues , just passing through . It's dated but nice . Worked for our needs, and will stay there again .
Comment from Hotel Management
Sep 3, 2014 by Shirley, Hotel Management
Thank you for letting us know how your stay was. I am pleased we were able to accommodate your needs while in the Newport News area. We are constantly changing and do look forward in sharing that experience with you. We look forward to welcoming you back.
1 out of 5
by A verified traveler from wv

Would not recommend

Posted Aug 9, 2014
Very dirty, very rude staff, dog poop in my room on floor. Someone threw up outside my room door and smell was awful in my room and hallway. Hotel was not busy i shouldve been given a different room but wasnt.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Good Hotel to stay at when having work done on you

Posted Jul 23, 2014
My fiance was having work done on his place so we stayed here for four days. The staff was pleasant and helpful and the room was great. Bring your own towels because the towels are paper thin. The free breakfast was limited: yogurt, toast, bananas and Fruit Loops. We loved the outdoor pool area and we used the fitness room. Overall, a nice stay.
Comment from Hotel Management
Aug 5, 2014 by Shirley, Hotel Management
Thank you for sharing with us your experience. I am glad that you enjoyed your stay with us and we look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Stayed for a night. Very nice place, warm staff. It was very comfortable. I would stay again.
Comment from Hotel Management
Jul 11, 2014 by Shirley, Hotel Management
Good Morning, Thank you for taking the time to share with us your stay, as our guests opinions helps us to ensure we are meeting our guests needs. It was a pleasure to accommodate you and we look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

A very satisfactory experience

Posted Jun 28, 2014
Pros: The Continental Breakfast was appreciated.
Cons: Bathroom sink faucets were clogged and the drain did not open well so the sink backed up every time you turn the water on. That was a minor issue.
The hotel was older but still in good shape. Rooms could be updated, particularly bathroom fixtures. There seemed to be a lot of people loitering around the entrance during the evenings but they were not disruptive. All in all, we used the room to sleep and rest, and the facilities allowed us to do that throughout our stay.
Comment from Hotel Management
Jul 3, 2014 by Shirley, Hotel Management
Good morning, Thank you for sharing your experience with us, I am pleased to hear it was a positive one. I have addressed your concerns to the GM and he is in the process of setting up everything to have the bathrooms redone. We appreciate your feedback as it's very important to us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2014
Had a reservation for 3, but when we arrived we were informed that the room only was able to sleep 2. We had to pay for another room which we were not happy about at all.
2 out of 5
by A verified traveler from Roanoke, Va.

Decent hotel in central location.

Posted Jun 23, 2014
Had to be moved as first room the door was open, BR and beds had been used Second room- had to get new key card 3 times and I'm disabled. Pool was locked. Toilet clogged but no maintainence person available over weekend so I had to fix it or move for the last 12 hours of my stay. Was very disappointed and would NOT stay there again!