Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Extended Stay America Select Suites Newport News Oyster Pt

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 80 out of 442 reviews" "
Rating 8 - Good. 83 out of 442 reviews" "
Rating 6 - Okay. 88 out of 442 reviews" "
Rating 4 - Poor. 77 out of 442 reviews" "
Rating 2 - Terrible. 114 out of 442 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Edward

Disliked: Amenities
Old in need of updating
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 20, 2024
Dear Edward, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management

6/10 Okay

Monica

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No staff or check in after 11 PM
This needs to be refunded. When I got to the hotel last night there was no front desk staff at all. I waited around for hours before giving up and going somewhere else.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 22, 2023
Dear Paul, We were sorry to read your comments regarding our oversight in responding to your experience was unacceptable. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Please don't hesitate to reach out to us at the hotel for any further queries. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management

4/10 Poor

Julie Knight

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was not at all like what was online. Door was ajar and very old and smoky - filthy - we had already checked in, but we immediately left and went to a Marriott close by. I would take this site off of your listings.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 1, 2023
Dear Julie Knight, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

8/10 Good

Nicholas

Business traveler
Liked: Staff & service
Stayed 7 nights in Aug 2023

6/10 Okay

Barbara

Liked: Staff & service, amenities
The staff had turned my AC on full before I checked in. I WAS SO GRATEFUL!!! I probably won’t choose this property again because. I felt the unsafe. There were lots of people milling around the property who did not look like they were clients. Seriously -I thot there could be some dealing going on
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 30, 2023
Dear Alexandra, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you were pleased with the staff for the air conditioner being turned on before you arrived. However, we are sorry you feel unsafe with the people milling around the property. Our top priority is our guests and employees' safety and security, and we work closely with the local police department to keep our guests safe and secure during their stay. We also don't encourage illegal activities within our premises, so we appreciate you bringing this concern to our attention. We are very sorry this occurred during your stay, and we hope these isolated issues will prevent you from returning.Sincerely,Hotel Management

8/10 Good

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities
The folks at the office desks were very polite and helpful.
Stayed 3 nights in Jul 2023

8/10 Good

Roberta

Liked: Cleanliness, staff & service
The staff was very friendly. Room was clean area around hotel a bit messy but overall good trip.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Roberta, Thank you for being our guest. It is great to know you enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments are shared with the entire team. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
It was relatively quiet
Stayed 1 night in Jul 2023

6/10 Okay

David

Stayed 3 nights in Jul 2023

4/10 Poor

Kathy

Disliked: Staff & service, property conditions & facilities
Old, smelly, room different than picture
The room was nothing like the picture online. There was no coffee maker, no dishes, and worst of all no table and no chairs! I had to open the ironing board just to have a place to put my suitcase! The kitchen outlet was black where it had burned. The toilet seat was broken. The kitchen handle was just hanging on. The curtains were halfway off the rod. The crack in the door was large enough for bugs to come in. Very old and smelled terrible. I had to go buy air freshener just to be able to stay there. When we checked in, there was a note that said out to lunch be back in 30 minutes. No seats to sit in and wait. Breakfast was a breakfast bar but when we went to get one, the door was locked with a sign be back in 30 minutes gone to lunch! Will not stay there again.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Kathy, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Your feedback is shared with our team to review and correct the missed areas. Please give us another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 Poor

Erik

Stayed 1 night in Jun 2023

4/10 Poor

Miranda

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Jack, Craddockville

Business traveler, Traveled with family
t was noisy. never could figure out breaksfast.
Stayed 1 night in May 2023
Response from Hotel Management on May 16, 2023
Dear Jack, We appreciate your feedback and apologize for the inconvenience caused by the noise disturbance and breakfast confusion. Rest assured that we will take the necessary steps to improve our services and provide better experiences. If there is anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Never again!
We arrived late and immediately went to bed. Next morning we discovered that it was bot the accessible room with roll in dhower that we had reserved. the carpets were stained and the dedk chair was dirty. There was only one lsrge bath towel. When I spoke with management the bext morning she stated tt the rewuested room was not available and the Hotels.com did not specify our request to the hotel
Stayed 2 nights in May 2023
Response from Hotel Management on May 15, 2023
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience and the mix-up with your room reservation. Regrettably, the accessible room with a roll-in shower was unavailable as requested. We also apologize for the issues with the cleanliness of the carpets and desk chairs and the limited availability of towels. We understand your disappointment and frustration. We will address these concerns with our team to ensure improvements are made. Thank you for bringing this to our attention, and we appreciate your understanding. We hope to provide you with a more positive experience in the future.Sincerely,Hotel Management

4/10 Poor

Jo-Marie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Sherrell

Stayed 1 night in Apr 2023

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Came for a wedding.
I did not realize until I arrived that all of the rooms are accessed from the outside. The room was somewhat clean but everything in the room was cheap. The suitcase rack fell down, the bathroom towel rack fell off, the shower had the plug and metal piece missing to take a bath. The towels were barely more than rags. I was never approached but there were many people walking around that were rough-looking. When I first asked for more washcloths I was told to bring the dirty ones down to be replaced. When I did so the next day, a much nicer man gave me enough to get through the stay. Shower controls were hard to figure out. Hot and cold were not as indicated. Overall, not a good place for a woman alone.
Stayed 3 nights in Mar 2023
Response from Hotel Management on Mar 17, 2023
Dear Kimberly, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

10/10 Excellent

JOHN, Lynchburg

Stayed 2 nights in Feb 2023

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice
Stayed 4 nights in Feb 2023
Response from Hotel Management on Feb 12, 2023
Dear Jessica, Thank you for reviewing your recent visit to Extended Stay America. We are glad you enjoyed a relaxing getaway. We look forward to your next visit soon.Sincerely,Hotel Management

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service
Great stay and location.

10/10 Excellent

Christle

Stayed 1 night in Jan 2023

6/10 Okay

David

Liked: Cleanliness
Ok at Extended stay
It was pretty average. The bed was terrible. It was way to hard. There was supposed to be a grab and go breakfast and they had none. The price was fair. It had a kitchenette, so we were able to do some cooking.
Stayed 6 nights in Dec 2022
Response from Hotel Management on Jan 6, 2023
Dear David, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

4/10 Poor

Kyle

8/10 Good

Narlie

Stayed 1 night in Nov 2022

6/10 Okay

Sara

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Faulty door
My room was clean and the bed was adequately comfortable. It was definitely not something to write home about for comfort, however. Unfortunately, the problem was that the front desk staff put me into a room with a known faulty door and when I returned from the wedding I was in town for, I was locked out. The front desk called the on-call maintenance staff, but it took hours for the person to arrive. In the meantime, I was able to get another room, but my belongings were stuck inside my original room with the faulty door. I did not get my belongings until 2am!! Despite my significant inconvenience, the hotel staff were all very kind and respectful throughout the experience.
Stayed 1 night in Oct 2022
Response from Hotel Management on Oct 18, 2022
Dear Sara, thank you for choosing us. We are sorry about the issues you experienced during your stay, but we are pleased that our staff resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We assure you that we are working to correct these concerns and hope you will stay with us again the next time you are in the city.Sincerely,Hotel Management

8/10 Good

Samantha

Stayed 2 nights in Sep 2022

2/10 Terrible

ANNETTE

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
.
Stayed 4 nights in Aug 2022

2/10 Terrible

La Shawne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was dirty and runned down. The bathroom floors was disgusting and had torn furniture. The absolute dirtiest hotel room i have ever been in and it had a big beetle the only thing the front desk staff where nice i will ever go back there. Nothing like the pictures
Stayed 3 nights in Aug 2022
Response from Hotel Management on Aug 24, 2022
Dear La Shawne, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

10/10 Excellent

Jake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, nice and professional! They were eager to answer all my questions! From Check-in to Check-out, the entire staff was amazing! The room was nice and quiet, I couldn't hear any of my neighbors!
Stayed 5 nights in Aug 2022
Response from Hotel Management on Aug 23, 2022
Dear Jake, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit Oyster PointSincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach Motel
There were roaches in both rooms the one I checked in and the one they moved ne to. The rooms were not properly cleaned. The night staff was great.
Stayed 2 nights in Aug 2022
Response from Hotel Management on Aug 18, 2022
Dear Guest, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. We are happy to know that our team took good care of you, so we hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management

2/10 Terrible

Marshall

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
In short, my room was not clean. It had not been swept or vacuumed, there was a roach leg on the wall, there was a roach and a spider, there was food residue in the sink and the stove, a used water bottle behind the chair, used soap in the bathroom, and the outside of the tub had not been cleaned. Also the bathroom door would not close/lock.
Stayed 7 nights in Aug 2022
Response from Hotel Management on Aug 17, 2022
Dear Marshall, thank you for your feedback. Our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management

8/10 Good

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Devon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book here
Stayed 1 night in Jul 2022

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

2/10 Terrible

Leon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Amanda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival they gave us a key to someone else’s room. Once we actually were put into a vacant room the towels were dirty, floor was completely stained & sticky. Stains on walls. Cockroach legs on walls. “Kitchen” area looked filthy and falling apart. Our first night there was a fight that broke out in front of our door, we were unable to go up until the police arrived to diffuse the situation. And even then I listened to a girl screaming because whoever was going to jail. I chose this extended stay for my 2 night stay based on reviews. I could’ve stayed at a 1 star rating and got the same experience for alot less.
Stayed 2 nights in Jun 2022
Response from Hotel Management on Jun 25, 2022
Dear Amanda, thank you for staying with us. We are sorry for the inconvenience you faced on arrival. A clean, fresh suite is our top priority, and we work with the staff to ensure this is an isolated issue. Also, we are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you, and we apologize for the inconvenience. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management

2/10 Terrible

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed, frustrated and upset. After a long day, we were tired, ready to rest only to find out that there is nobody in the front desk to check us in and the door was locked, this was 1015pm. We tried to call the emergency number posted if help is needed, no answer.30 mins passed still no one came with plenty of people with us waiting, I called customer service,it’s unfortunate that they can’t do anything but to call FD but no answer. We finally called police to get help, after 2 hours around 1230sh am we were transferred to nearest Extended Stay america, expecting to have our previous reservation honored, No, they made us pay again!!! So frustrating!!! but because we were tired we needed to rest, we just paid the room. But never again to stay in this hotel ever! Very bad customer service! Stay away if you’ll take my advice.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 28, 2022
Dear Maria, we are sorry for your experience. We are looking into the matter to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have another opportunity to show you this was an isolated incident. Sincerely, Hotel Management

6/10 Okay

Micheala

Traveled with partner
The communication was a low because we were told one thing by hotel about checking in and one thing completely different by Expedia Very unpleased about our stay
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 16, 2022
Dear Micheala, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management

10/10 Excellent

Sheila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

4/10 Poor

Corrine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
The room had a bad smell. The cabinets and small dresser was very old and falling apart. The pictures on the website were not what the hotel actually was.
Stayed 2 nights in May 2022
Response from Hotel Management on May 17, 2022
Dear Corrine, thank you for taking the time to tell us about your visit. It's a disappointment to know this was not your experience. However, we appreciate you bringing this to our attention and we have informed the housekeeping and maintenance team to look into it. We hope you will give us another opportunity the next time you are in the area. Sincerely, Hotel Management

10/10 Excellent

LAURIE

Stayed 2 nights in May 2022

2/10 Terrible

Deanna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, lousy stay.
The front desk person couldnt log in to check me in so it took over 20 mins of waiting after working 13 hrs at the hospital. Then when i got to my room, all the windows were open as if there had been some odor or fumigation or something. I didnt notice any odor so i closed the windows. For the second time ive stayed there people were fighting outside my room disturbing my sleep. someone played loud rap music late into the night when i have to be at work at the hospital at 6:30 am. There was only one pillow on the bed and the linens very thin but at least clean. The floor had some sort of residue on it. I was too tired to go through any more aggrivation so I tried to get some sleep and get up to go back to work. i didnt use any appliances or anythi ng else in the room, simply slept a few hours and left. Then they have the nerve to charge me $250 for SMOKING!!!! I do not smoke and never have. I am furious. I called and asked for thee manager and am awaiting his call. I will be calling back. They charged more than my receipt on hotels.com was and then i still paid the additional $100 deposit. I will NEVER STAY here again. Its super convenient but every stay has been marred with some disaster or another. NEVER AGAIN. I am a registered nurse and have to be nicotine free for my job. Furious!
Stayed 1 night in Apr 2022
Response from Hotel Management on May 2, 2022
Deanna, thank you for bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management

10/10 Excellent

Vincent

Traveled with family
Disliked: Cleanliness, amenities
LOCATION
Stayed 2 nights in Apr 2022

4/10 Poor

Vishal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was ok. But this property had cockroach. Not very clean. Front desk staff made me wait for 1 and 1/2 hour for check-in because they are unable to find my reservation in their system. I asked for toaster multiple times, but it was not available.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 12, 2022
Vishal, thank you for sharing your review. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. We have shared your concerns with our pest control provider and housekeeping team to address them. We also want to apologize for not providing you with accommodations within an acceptable time frame. We will share your comments with our front desk team to ensure a better outcome going forward. Having said that, we completely understand your frustration and the inconvenience you faced. We hope you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management

6/10 Okay

Amy

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Chrissy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice find, convenient location and surprisingly quiet!
Stayed 2 nights in Mar 2022
Response from Hotel Management  on Mar 23, 2022
Thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back!  Sincerely, Hotel Management

6/10 Okay

Jorge

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2022