Ratings based on 736 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel but no noise management

Posted Jul 2, 2015
We really enjoyed staying at the Americana but it being a family orieneds hotel with a lot of little children, I was disappointed there wasn't more monitoring of noise levels after 9 pm.
2 out of 5
by A verified traveler

Loud air conditioner

Posted Jun 17, 2015
Very loud rattle from AC unit, weak water park,over priced parking. Overall a poor experience
3 out of 5
Recommended
for Everyone
by A verified traveler from pa, usa

Has a lot of activities for kids in waterpark.

Posted Jun 15, 2015
We had to drive 3 miles to the falls, but overall we had a good time. No problems. When we needed help or it was a problem, the staff helped and fixed it right away.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 15, 2015
They bumped us up from queen to king Too much noise from kids They need to uphold their policy on noise at night. I nearly opened my door to tell at the undisciplined kids. Water park was good Food was overpriced for the portion sizes at the snack bar But the food was generous at jack tanners TV reception and internet was lacking I could not play League at all Lighting in room was also subpar Fan in washroom did not work Spa couple service was good A bit overpriced for what I received Only worth if I had a total of four guests staying. Instead it was just us two. Room and service was overall good The other visitors not so much.
5 out of 5
Recommended
for Families
by A verified traveler from Ontario, Canada

Posted Jun 15, 2015
Great times! Lots for the kids to do at a reasonable price point.
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Overall is good.

Posted Jun 15, 2015
Pros: The room was good and clean.
Cons: Training staffs to be more polite!!!
Location: Its close to outlet :)
I had a good time there enjoying waterpark. It was just one of the receptions was so rude but overall everything was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Kids will love it!

Posted Jun 8, 2015
Pros: Rooms, waterpark, restaurant, arcade, spa
Location: It's Niagara falls, what is there not to do?!
Amazing, everyone is so friendly. Waterpark is very nice. Kids had a blast. Rooms are really nive and restaurant in lobby is well priced and good food. Shuttle bus costs $7 a day so you dont have to park in Niagara falls ourist places. Kids ride the shuttle bus free. Amazing time, Amazing Hotel, thank you Americana
2 out of 5
Recommended
for Families
by A verified traveler

fun water park, spacious rooms

Posted Jun 2, 2015
Pros: the water park and room size
Cons: get rid of ants and bugs in the linens
Location: outlets for shopping .... not much else
the water park and the adjoining rooms were large and spacious. We had quite a few ants in our room on the walls and in our bed.
4 out of 5
by A verified traveler from ontario

Not worth it. Spa better experience.

Posted Jun 1, 2015
Understaffed and hotel lacks flexibility. Spa was amazing experience I would come back for that. Waterpark is small for the price and shower / change room facilities are not great. Restaurant food was tasty however staff was slow we waited half hour after each item we ordered took 3 hours to eat dinner.
4 out of 5
Recommended
for Families
by A verified traveler

surprise, steep parking fee, nice water park

Posted May 26, 2015
Pros: nice waterpark
Cons: free parking
Location: Niagara Falls
The waterpark was perfect for our younger children and us. The water was just the right temp. The lifeguards were very friendly. We were surprised to be hit with an almost $30 parking fee for our two night stay. And finding parking was a chore the first night as there was a dance competition going on at the hotel. We had no trouble the second night with parking. We also were surprised to not have any small soaps, conditioner, shampoo...maybe that's just an American thing, but we were counting on it for showers. The rooms were clean the mini-fridge helpful.