Indoor spa tub

Reviews of Americana Waterpark Resort and Spa

3 out of 5
Americana Waterpark Resort and Spa
8444 Lundy's Lane, Niagara Falls, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 1086 out of 2393 reviews" "
Rating 8 - Good. 756 out of 2393 reviews" "
Rating 6 - Okay. 311 out of 2393 reviews" "
Rating 4 - Poor. 144 out of 2393 reviews" "
Rating 2 - Terrible. 96 out of 2393 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

lamia

Traveled with family
the water park had a very strong smell of chlorine my eyes was burning and could not stay for a long time
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Hi Iamia. We are sorry to hear that your were bothered by the chlorine. We do keep it at a healthy level, strong enough to keep everyone safe and healthy, yet at the same time, not harmful. Perhaps shorter visits inside the water park is what works for you and your family. Thank you for your feedback and we hope to see you again.

4/10 Poor

Egor

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
These beds have horrible springs. Booked a 2 night weeekend getaway for the family, and ended up leaving after 1 night, because this bed exasperated my back to a point that I was barely able to stand the next day. Requested late check out for this reason from the manager on duty, only to receive a denial a few days later, and still eas charged for 2 nights.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 28, 2024
Hi Egor. Thank you for your review. We are sorry to hear that our mattresses were uncomfortable for you. We did speak with you at the time and explained checking out so late in the day would still be processed as an overnight stay. Perhaps when traveling you can bring along some support for your back injury. We do hope you will be able to visit us again some day! Thank you.

10/10 Excellent

Anita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the water (in the waterpark) was very cold, and you expect to spend the day at the water park - but it was near impossible because the children were freezing.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Hello Anita. Thank you for your rating & review. We will pass along your review to the waterpark staff to see where we can make some improvements.

10/10 Excellent

Silvia, Toronto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water was a bit cold in the infant toddler area but overall safe for kids They always have clean towels The all you can eat breakfast it’s convenient as it’s within the property and also the dining options are available
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 23, 2024
Hi, Silvia. Thank you for your review and rating! We will pass along your feedback to the appropriate departments.

10/10 Excellent

Ciara

Traveled with family
Liked: Property conditions & facilities
We enjoyed our stay at Americana. Great holiday Hotel for young family. Waterpark is fun for little ones.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 23, 2024
Hello, Ciara. Thanks for your review and your rating! We are thrilled that the little ones enjoyed their time at the waterpark! We hope to welcome you back soon for another great holiday!

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 23, 2024
Hello, Rami. Thanks for your rating! We hope to welcome you back again soon!

8/10 Good

AMANDA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We arrived late because of a flat tire and they arranged for us to use the water park until closing the day of checkout (instead of 2pm which is the usual time). The water park was good for younger kids (5 & 8) and our room was good sized and clean. Our toilet didnt work well and had issues flushing, but otherwise I was very happy with the property!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Hello Amanda,We are happy to hear you got here safely and that we were able to accommodate extra time in the park for you. We are sorry to hear about your room issues and hope we were notified to fix it!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 21, 2024
Hello, Brett. Thanks for your rating! We hope to welcome you back soon!

8/10 Good

Binh

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 21, 2024
Thank you for the rating Binh

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for kids!
Stayed 2 nights in Mar 2024
Response from Guest Services. on Mar 20, 2024
It's so great to hear that the kids enjoyed themselves. Hope to see you again soon.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Amenities
We had a great time. Staff upgraded our room and had to the room ready early.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Reggie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice and quiet.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you Reggie for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

6/10 Okay

Vikas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smelt musty in the rooms
Stayed 1 night in Dec 2023
Response from Guest Services on Mar 19, 2024
Hi Vikas. Thank you for your review. We apologize that your found this to be the state of your room. Please know that we are always available to assist, whether it is for a freshen up or a room move. We do hope we are able to assist during your next stay if needed. Thank you.

10/10 Excellent

Brooke

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Brought my two year old. Wishing the water temperature was a bit warmer! We were freezing! Blue lips!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hi Brooke! Thank you for sending us your concern. We are so sorry to hear your child was cold. We do keep the water and air temperature in between 80-84 degrees, but we can understand that everyone is different and apologize that you didn't find it warm. We hope you find the temperature perfect for you and your family during your next visit! Thank you.

10/10 Excellent

Kyle, Grafton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We planned a last minute March break trip for the girls. Everything went perfect. Didn't even need to leave the hotel. The girls had an amazing time, us parents had just as much fun. We will definitely be back in the future!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Kyle. How wonderful! Thank you so much for sharing about your experience....we are super thrilled to hear fun was had by all! We are looking forward to your return. Thank you!

6/10 Okay

Ghina

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you Ghina for your rating. We hope to see you and your family again soon for some more fun!

6/10 Okay

Angelo

Traveled with family
Disliked: Property conditions & facilities
Rooms were clean, masked with fragrance to hide a musky smell? Very overwhelming and invasive! The indoor water park makes this hotel unique. Overall average room but over priced for the amenities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Angelo. Thank you for your feedback and sharing about your recent experience. We are sorry to hear that our fresheners and cleaners did not sit well with you! We feel the same way...the water park certainly does make us a unique spot here in Niagara Falls. We do hope you will be back to visit again. Thank you.

8/10 Good

Lori

Traveled with family
Bed and pillows were very uncomfortable. Many young people working and not very attentive. Some areas needed better cleaning
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Lori. Thank you for your feedback. We will certainly pass along this information, and please know how sorry we are that you were not more satisfied with your stay and our Resort. Thank you.

8/10 Good

tsitsi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
wonderful stay !
Stayed 2 nights in Mar 2024
Response from Guest Servivces on Mar 18, 2024
Thank you Tsitsi for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

10/10 Excellent

Jerin Mathew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place always enjoyed this water park
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you Jerin Mathew for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds and pillows were terribly uncomfortable. The waterpark was much smaller than expected and the water is cold. We were up all night listening to people in the hallways and upstairs. People banging doors and yelling and running. Nothing was done about this.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Scott.Thank you for you sharing about your recent stay with us. We are sorry to hear that your felt the bedding was uncomfortable...it can be hard to please everyone, but please know we do take tremendous care in selecting the most appropriate products. We do our very best to control any kind of excessive noise. We respond to every noise complaint...every single one. We apologize that the people responsible didn't take your comfort into consideration. We apologize that you didn't enjoy your stay with us. We do hope you'll give us another chance...perhaps outside of such a busy time. Thank you.

6/10 Okay

Hung

Traveled with family and small children
Liked: Cleanliness
Hotel was the good but need renovation everything is old, my kids have fun with the water park. Thanks
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Hung. We are so sorry to hear you feel this way. We have just recently completed our room and suites renovations. We are surprised to hear that you did not enjoy this upgrade! We are happy to hear that your children enjoyed the water park! Thank you.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Maria. Thank you for the 4/5! Hope to see you again.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Belinda! Thank you! We hope you'll be back!

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of fun for kids! Perfect size
Stayed 1 night in Mar 2024

10/10 Excellent

cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boston pizza tasred real good and staff was friendly
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you Cindy for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

6/10 Okay

Roberto

Traveled with family
Disliked: Property conditions & facilities
Property has alot of potential but is currently in need of major warroom renos. Our toilet flooded about a dozen times and we had soiled toilet water all over the bathroom floor. We had to call for towels numerous times and a few times nothikg showed up. The light in bathtub/ shower was rusted around rim and had gap in it where we saw a spider hiding. Overall waterpark was ok at best due to fact that lots of hair was noticed on ground and floating in pool. Really wish cleaning crew was more thorough in gathering up hair everywhere.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hi Roberto. Thank you for sharing your experience during your recent stay. We are so sorry to hear about your troubles with the plumbing and lighting in your room! We will certainly pass along your feedback about the waterpark, as well as the guest room. Thank you.

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place but i was expecting that the property could at least provide a disposable cutleries as they provided microwave and refrigerator.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Hi Carla. Thank you for your review and rating. We are sorry, but no, we do not. You can certainly find cutlery when ordering take out from our dining options on site. There is also a grocery store located next door to us for any needs you may have in the future. Thank you.

6/10 Okay

Fabio

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Property conditions & facilities
Our bed sheets were not changed from the previous guests because there was crumbs from food in the bed and we noticed at 12 am they sent up sheets but not a comforter and we had to make the bed so for the money I spent it was very dispointing
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hi Fabio. Thank you for your feedback. We are sorry to hear about your linens. We do provide service, however, at that time, we would have had a different department on duty. We apologize for the inconvenience you experienced. We do hope that you will return so we can have the opportunity to provide a better stay for you and your family. Thank you.

6/10 Okay

Annfrancis

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The waterpark water was cold. The hotel itself was run down including our room. This place isn’t anything special and it isn’t cheap.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Hi Annfrancis. Thank you for your review. We are sorry to hear that you did not enjoy our property or find value in your stay. We do appreciate your value and hope you will try us again in the future. Thank you.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stafg
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you Raymond for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!

10/10 Excellent

Kavita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great..no complaints
Stayed 2 nights in Mar 2024
Response from Guest Services. on Mar 16, 2024
We are pleased to hear you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Rooms were clean, the kids had alot of fun.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
How wonderful! Thank you!

4/10 Poor

Ronald

Traveled with family and small children
Disliked: Cleanliness, staff & service
Front desk i didn't expect that they want me to charge extra for Waterpark to my 2year old baby. I book the right numbers of how many we have including my little one and i insisted that why when ii booked iin expedia they don't say anything about the extra charge of my little one and I'm willing to pay if it's say but they didn't say anything. But end up no charge because i insisted it. And also the water parks area was so slippery my kids and other kids was slipped a couple of times including me I almost felt down. Our room was good enough for my entire family we like our room.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Ronald. If you had contacted Expedia, they should have explained that everyone over 12 months of age requires a pass for water park entry. This information is also listed on our website, as well as the room description of which you booked. In the future, please reserve a room that will accommodate more than 4 people so that your extra pass is included. Thank you

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!!!!
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Maria...thanks for your feedback. We think so too!And thank you for the 5 star rating!

8/10 Good

Susana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here a few times its a nice place. Only issue is the rooms , queen beds are literally doubles so very unfair to book for queens when they arent big, i asked the front desk she said its not a stand queen oh ok but when booking it doesnt describe the queen is actually a double , that part is annoying
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Susana. Our beds are all queens, unless specifically stated as such. Our queens are "hotel queens", which are bigger than double beds. We are sorry that this is concerning for your and we thank you for your feedback.

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you for your rating. We hope to see you and your family again soon for some more fun!

10/10 Excellent

Nadine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went there during March break with my 7 yr old daughter. There was plenty of activities that kept her entertained. The Fresco and Starbucks Nextdoor was also a bonus.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Nadine! Yes, March Break is busy and we do what we can to keep all of the little ones busy, too. Happy to hear you enjoyed. Thanks for the feedback :)

10/10 Excellent

Wing Cheung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 18, 2024
Thank you Jenn for your rating. We hope to see you and your family again soon for some more fun!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice enough place with a swim park, fraction of the price of great Wolfe lodge. Breakfast was pricey and not great. Overall good experience
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Daniel. Glad you enjoyed your time with us in the water park, and found value in the cost of staying with us compared to other properties. We look forward to your next visit!

6/10 Okay

Calle Mancini

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Safe and clean resort
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thanks, Calle! Hope to see you again :)

6/10 Okay

Annfrancis

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
Thank you, Annfrancis.

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the water park only down side is the food is way to expensive for the quality of what you get but other then that great place for family’s
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Hi Chris. Thanks for your feedback. We are happy to see that you enjoyed your time with us....looking forward to your next stay!

4/10 Poor

Andrea

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you, Andrea. We are sorry to see the 2 stars...perhaps we can earn 5 stars next time.

6/10 Okay

Tiara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you, Tiara! We look forward to your next visit.

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, just missing a playground outside.
Stayed 1 night in Mar 2024
Response from Guest Services. on Mar 16, 2024
Thank you for your kind rating. We are in the process of renovating our outside recreational area and assure you, we will once again have a playground outside. We look forward to seeing you again.

4/10 Poor

Sharmi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thank you, Sharmi. We are sorry to see only 2 stars...perhaps your next visit we will be able to earn more stars!

10/10 Excellent

Cherry Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 16, 2024
Thanks, Cherry Anne!

8/10 Good

Zan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay. Kids enjoyed the waterpark.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 15, 2024
Thank you Zan for your review and rating. We are so happy to hear you and your family enjoyed your stay with us! We hope to see you all again soon for some more fun!