Ratings based on 106 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in Niagra on the lake.

Posted Jan 23, 2015
This hotel was close to everything at Niagra on the Lake. The staff was friendly, the breakfast was good, and the beds were so comfortable. The rooms were a little dated, but nice. Overall the hotel was a great place to stay for the money.
5 out of 5
Recommended
for Everyone
by A verified traveler

Niagara on the Lake

Posted Dec 8, 2014
Pros: Very clean, staff were very friendly and accommodating, good price and still very close to all the attractions.
Cons: While I enjoyed the breakfast offered at the hotel, I would've enjoyed seeing a few more options as well.
Location: Beautiful location, plenty of wineries nearby, Niagara Falls is approx 20-30 minutes away.
Spent the weekend in the area for a wedding. The hotel staff were very accommodating, as they were going to set-up early check in for me (although my flight got delayed and it wound up not being necessary) and even set it up so that my room was adjacent to the room of other friends that were staying in the hotel. Very good price and still close to all of the main attractions in the area. Would certainly re-book should I return to the area in the future.
Comment from Hotel Management
Dec 11, 2014 by Derrick, Hotel Management
Thank you for taking the time to write a review and for your kind words. I am glad you had such a great stay enjoying our friendly service, convenient location, and affordable rates. We hope to see you again!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Oct 27, 2014 on Hotels.com
2 out of 5
Recommended
for Couples
by JRfrom Haliburton

Overpriced, small room, and not well-maintained

Posted Oct 24, 2014 on Hotels.com
Stayed 2 nights. Quite disappointed with paint and carpeting on second floor. Room was smaller than most. Price is way too much compared to others in Niagara-on-the-Lake (NOTL) and Niagara Falls. Front desk was helpful and friendly. Location is about 10 minute walk to downtown NOTL.
Comment from Hotel Management
Jan 3, 2015 by Derrick, Hotel Management
Dear JR, I am sorry that your stay with us was unsatisfactory. Now that we are heading into our slower season we will be taking that time to do painting and other updates. Regarding our rate, when we do comparisons to other hotels in town we consistently find that we are the best priced, especially when our rate includes breakfast, parking, wi-fi, and use of a fitness room.
5 out of 5
Recommended
for Couples
by Tracy Hfrom Beaconsfield Quebec

One night stay at the Best Western Nia on the lake

Posted Oct 18, 2014 on Hotels.com
We were very happy with the hotel but did not use the restaurant as it did not appeal to us.
Comment from Hotel Management
Jan 3, 2015 by Derrick, Hotel Management
Thank you for letting us know about your recent stay. We're glad you enjoyed your visit!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Place

Posted Oct 12, 2014
Pros: Parking included
Cons: Needs a bit of updating.
Location: Niigata on the Lake. Always something go do.
Great Hotel, for the price. No surcharges. Parking included compared to other more expensive places in the area.
Comment from Hotel Management
Oct 20, 2014 by Derrick, Hotel Management
We appreciate you taking the time to leave a review. We strive to provide great value to our guests with our affordable rates and complimentary amenities.
5 out of 5
Recommended
for Families
by Johnfrom Hertfordshire, UK

Good overall

Posted Oct 10, 2014 on Hotels.com
No problems
5 out of 5
Recommended
by reneedofrom Toronto

A comfortable, friendly stay

Posted Oct 2, 2014 on Hotels.com
The staff here are very friendly and accommodating. The beds are very comfortable.
Comment from Hotel Management
Oct 20, 2014 by Derrick, Hotel Management
I'm so glad you had such a pleasant stay enjoying our friendly service and comfortable beds. Thank you for your comments and we hope to see you again!
5 out of 5
Recommended
for Families
by A verified traveler

Great base for the Shaw Festival

Posted Sep 23, 2014 on Hotels.com
We appreciated the free breakfast and were impressed by the friendly and helpful staff. We are walkers and happily walked to and from the excellent local theaters.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location and reasonable rates

Posted Aug 21, 2014
Good location and reasonable rates. Breakfast and cleaning staff were very friendly and helpful. Room was very clean. Bed was too soft. Good bathroom. Breakfast was as advertised: simple, but nourishing and plentiful. Hallway carpets and walls were tired and need an update.
Comment from Hotel Management
Oct 20, 2014 by Derrick, Hotel Management
Thank you for comments. I'm glad to hear you appreciated our complimentary breakfast, and high level of cleanliness and service. With our slower season upon us, we will be spending that time thoroughly cleaning our carpets, walls, and any other needed areas.