Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Great hotel for the money. Helpful staff. Bed mattress needs replacing.
3 out of 5
by A verified travelerfrom Cambridge

Don't eat at the restaurant

Posted Mar 30, 2015
Pros: Breakfast was pretty good. Bed was comfy but huge pillows.
Cons: The food and service
Don't eat at the restaurant. Over priced food, not good, terrible service, rude manager. No shampoo in the room, other than that everything was fine just avoid the restaurant and bring your own shampoo.
2 out of 5
by A verified travelerfrom ontario

Poor hotel

Posted Mar 7, 2015
Pros: not much
Cons: warmer hallways
Location: Niagara Falls is fun
not good, it was cold and the breakfast that I wasn't able to opt out of was not very good, so the room was too expensive for the services. I will never stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Waterloo Ontario

Clean Room, Warm Pool

Posted Mar 2, 2015
Pros: warm pool and clean
Cons: the pillows
Location: Close to Niagara Falls, Welland Canal and the wine district.
This is an older hotel but the room was very clean and spacious and the mattress was comfortable. The pillows though were as hard as a rock. The pool was warm and they had a nice hot tub and sauna. The breakfast had a pretty good assortment for one that is included in your stay. This is right on top of the highway (but it was not noisy) and out near the big box stores but most things in St. Catharines are not far away.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Posted Feb 22, 2015
friendly staff, room clean, nice continental breakfast. will recommend.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Great Hotel

Posted Feb 21, 2015
.The hotel is clean and well equipped. The staff are friendly and helpful and the rooms are comfortable. All in all a great hotel for the price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hillsdale ON

Easy to get to the Meridian Centre

Posted Feb 20, 2015
Good hotel with very friendly helpful staff. Room was clean and comfortable. Bathroom is a tad small. Had dinner in the hotel restaurant. Food was reasonable a fairly good. Breakfast was included and pretty decent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in St. Catherines

Posted Jan 26, 2015
Very nice people at registration. Room was clean and bed reasonably comfortable. Free breakfast was good. Facilities nice. Overall nice stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St Catherine's ontario

Nice hotel close to our event

Posted Jan 18, 2015
Loved the specials of the day and breakfast at the restaurant..everyone very helpful and friendly.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Best Western St Catharines

Posted Jan 15, 2015 on Hotels.com
It was hard to decrease the temperature in the room. Even though I adjusted the temp controls, it remained too warm. I couldn't open the sliding door because it was about 30 degrees below freezing (32 deg F) outside.