Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Thanksgiving weekend in Niagara for family event

Posted Oct 13, 2014
Pros: Location
Cons: updated comforters on the beds and new mattress. A bit too worn, sages in middle.
Location: close to all restaurants and popular tourist attractions in Niagara.
The Comfort Inn room was dated, plain, and basic but was very clean. The only access to the rooms was from outside up a set of stairs. The rooms were not part of the new building or any access to the pool other than from outside. We were there for one night and the family had rooms all beside each other so we were able to be together. It was perfect for the one night stay, any longer I would upgrade to a nicer room.
2 out of 5
by A verified traveler from montreal, qc

Bait and switch

Posted Sep 29, 2014
Worst case of bait and switch. Nice hotel from road, put expedia travelers in dank motel around back. Musty and hasn't been renovated since the 70's
2 out of 5
Recommended
for Families
by A verified traveler from North Bay.On. Canada

Book early - should get the best rooms???

Posted Sep 23, 2014
Pros: Cleanliness.
Cons: better accommodations if you book early!
Location: Central location.
As stated the room was clean but I was put in the ild section after booking well over a month in advance. The first two nights there was a ruckus next door and sleep was almost impossible. Again staff were polite. I could recommend to singles that stay out lats but not to families. Business types are a toss-up!
3 out of 5
Recommended
for Families
by A verified traveler

Better inside main building.

Posted Aug 31, 2014
Had to move my room from outside to inside, as outside room had bad smell of alcohol. Seems to be party rooms, lots of baseball teams. Not a very good area for families.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Nice hotel close to golf courses

Posted Aug 24, 2014
Pros: Sizable rooms, spacious. Free WiFi.
Cons: Better TV. The old square flat screen, standard definition TVs just don't quite measure up to today's standards for TV entertainment.
Location: Fairly close to Golf courses; shopping centres/outlet malls near by.
Stayed in the court yard rooms for two nights. Quite comfortable. Rooms are sizable, with two separate queen size beds with lots of space to spare. Rooms are old but clean. I would stay here again.
1 out of 5
by A verified traveler

worst hotel that I have stayed. run down and dirty

Posted Aug 18, 2014
Pros: Nothing -
Cons: they should renovate the Courtyard rooms - old, dingy, dirty
Location: N/A
Did not realized that Expedia booked me a hotel room at the Courtyard instead of the main hotel..found out when I got there and after checking the room (dirty and run down) I went to the front desk and asked if I can upgrade to a better room (main hotel) and did not accommodate my request....I will never recommend this hotel to anyone
2 out of 5
by A verified traveler from toronto, ont

Hotel next to niagara outlet shopping center

Posted Aug 12, 2014
Receptionist-old lady nit friendly at all. Hotel & room musty, afraid to lay down on the bed, sheets smell bad pool was dirty.
2 out of 5
by A verified traveler

Posted Aug 11, 2014
Not clean, smells bad a little. Little bit inconvenient place without car.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good experience!

Posted Aug 11, 2014
Very clean and comfortable. Entrance less representiv than the rooms. Nice surprise when I asked for breakfast, 10 $ voucher for breakfast at Itop restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, Ontario

Hotel in Niagara Falls

Posted Aug 5, 2014
Pros: Very clean, beds comfortable, quiet, bathroom with all amenities, indoor pool, Bible in the room
Cons: 11:00 am check out time too early. Food in IHOP restaurant OK but could be better. Front desk staff should tell guests about alternate parking lot.
Location: Not far to downtown Niagara Falls. Too far to walk though.
We stayed only one night. Had a great time. We checked in and out quickly. The staff was friendly and efficient. I had forgotten to bring my Bible so appreciated there was one in the room. We left an extra large tip because of that. We were worried we'd have nowhere to park late in the evening because the main parking lot was full and front desk staff had not informed us of the alternate parking lot.