Exterior

Reviews of Hampton Inn by Hilton St. Catharines Niagara

3 out of 5
Hampton Inn by Hilton St. Catharines Niagara
89 Meadowvale Dr, Lake St and QEW, St. Catharines, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 727 out of 1002 reviews" "
Rating 8 - Good. 206 out of 1002 reviews" "
Rating 6 - Okay. 37 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Harry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems
Stayed 3 nights in Apr 2024

10/10 Excellent

Carolann

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed for 4 days for the eclipse and almost everything about this property was amazing. The only thing was the dining area and coffee bar were consistently sticky and dirty. There was one staff member that ran around restocking the breakfast bar and then one staff member that literally just stood there leaning on a counter. At first I thought he was security or something by the way he stood motionless and watching everyone. Well, he should have been walking around cleaning tables, wiping counters and keeping the coffee stocked. At one point, I took my Lysol wipes with me and wiped the coffee bar down just so that I could feel like I wasn’t going to get MRSA from that area. There’s a nice restaurant across the parking lot (Montana's) that has good food and cocktails and is reasonably priced. The area has many amenities and was only 20 minutes from the Falls. Also close to dispensaries and liquor stores which is a bonus. Housekeeping was great and the pool area was VERY nice. Overall, 9/10, would stay again. I’ll bring my own creamer next time. (And more Lysol wipes)
Stayed 4 nights in Apr 2024
Response from Management on Apr 17, 2024
Hi Rebecca, we do appreciate you leaving us this detailed feedback to help us improve our service. Rest assured this will be shared with our group and definitely learn from it. We are also glad to hear about the convenience of your stay with us. We hope to accommodate you again soon!

10/10 Excellent

SHAUN DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for your 5/5 feedback, Shaun! We highly appreciate your business

8/10 Good

Coreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, clean hotel. Would stay here again. There wasnt always coffee at the coffee station unfortunately.
Stayed 2 nights in Apr 2024
Response from Management on Apr 17, 2024
Dear Jen, thank you for your feedback! We do take pride with the cleanliness of our hotel and for the housekeeping team we have making it happen. We apologize to hear about our coffee station, we will definitely make sure that next time you are with us, we will have fresh coffee for you.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel. Unfortunately there was a basketball tournament in the area so lots of families with kids were staying at the hotel the night we were there and they were quite loud in the hallways long into the evening. This is not the fault of the hotel but it would be nice if there were some enforced rules/expectations about that.
Stayed 1 night in Apr 2024
Response from Management on Apr 17, 2024
Hi Sonya, on behalf of our team, we apologize for the stay experience you had with us. We do have a policy for groups and our Front Desk Team does their best to accommodate all means of stay with us. Thank you for understanding and letting us know that you find our hotel very nice. We will definitely do our best to take care of everybody, and hopefully we will have the pleasure to see you again soon!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place the stay. Easy to unto and out of. Great breakfast. Shower head tall enough for someone 6'2
Stayed 2 nights in Apr 2024
Response from Management on Apr 11, 2024
Thank you for this incredible feedback, Marc! We do take pride with our convenience, catering all the means of stay of our guests. We are also glad to hear that our shower was accessible with your height. This is an additional information for us. We hope to see you again soon!

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and food in walking distance.
Stayed 1 night in Apr 2024
Response from Management on Apr 9, 2024
Hi Tami! We really appreciate your feedback and knowing that you enjoyed your stay with us. We do take pride with our convenience around town and hopefully we will see you soon!

10/10 Excellent

kerry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog Price was a bit high for a small dog
Stayed 4 nights in Apr 2024
Response from Management on Apr 9, 2024
Hi Kerry, we apologize about our Pet Fee but unfortunately, Pet fee are standardized based on our policy. We do thank you for leaving a 5/5 experience and we hope to see you again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Shailly

Stayed 2 nights in Mar 2024

10/10 Excellent

James, Whitby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stop before Niagara Falls. St. Catherine's has some good dining options.
Stayed 1 night in Mar 2024
Response from Management on Mar 30, 2024
Hi James, We are glad to read that you find our place convenient. Next time you stay with us, we have brochures and list of options for you to check.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place very clean and professional
Stayed 2 nights in Mar 2024
Response from Managment on Mar 10, 2024
Thank you for taking the time to share your feedback about your recent stay with us, Anthony. We are delighted to hear found our hotel to be clean and our staff professional. Your positive comments inspire and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and friendly service
Stayed 1 night in Mar 2024
Response from Management on Mar 10, 2024
Thank you for your kind words about our hotel's service, Sean. We're thrilled to hear that you experienced nice and friendly service during your stay. Our team takes great pride in creating a welcoming environment, and your feedback reinforces our commitment to excellence. We hope to host you again soon.

8/10 Good

Bruce, Hamilton

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Milly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities
pool was under repair everything else was excellent
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay overall. Our sincere apologies for any inconvenience caused by the pool repair. Rest assured, we are actively addressing these issues to ensure an even better experience for future visits. We appreciate your understanding and hope to welcome you back soon for a flawless stay. Warm Regards,

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

RICHARD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and updated. Close to restaurants
Stayed 2 nights in Feb 2024
Response from Management on Mar 8, 2024
Thank you for your positive feedback regarding the cleanliness and updated amenities during your recent stay, Richard. Our team takes great pride in maintaining a high standard, and your appreciation is truly rewarding. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Very contemporary and clean.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Thank you for your feedback!

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel in the area
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you!

10/10 Excellent

Mona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed the overall room, food and service.
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for your comments. Hope to see you again soon.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient/ Clean/ Very Good Service
Stayed 1 night in Sep 2023
Response from Management on Mar 2, 2024
Thank you for your feedback, Michael!

10/10 Excellent

Bruce, Hamilton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Titilayo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jophiel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Nice to have many food options nearby.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Thank you for your feedback, Susan.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Management on Feb 29, 2024
Thank you for staying!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of breakfast
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
We are glad you enjoyed your choices while staying with us.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Dining options very close
Stayed 1 night in Jan 2024
Response from Management on Mar 3, 2024
We appreciate your feedback! Thank You

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern clean rooms and good free breakfast
Stayed 3 nights in Jan 2024
Response from Management on Mar 3, 2024
Thank You for your feedback!

2/10 Terrible

Jason

Stayed 1 night in Jan 2024
Response from Management on Mar 10, 2024
We appreciate you taking the time to share your feedback, although we note your rating of 2/10 without specific comments. We strive for excellence and would value additional details to better understand your experience. Please feel free to contact us so that we can address any concerns you may have had.

10/10 Excellent

julie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Francess on Jan 26, 2024
Thank You for your response, Julie! We hope to see you soon!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value.
Weekend stay with a hockey team, hotel was excellent. Clean, recently updated and the staff were friendly and helpful. Kids had fun in the pool, areas in the lobby for families to get together rather than clog up the hallways and disturb guests. Reception and security staff were exceptional
Stayed 2 nights in Jan 2024
Response from Francess on Jan 26, 2024
Thank You for your feedback, Susan, especially that weekend that we have teams in the house. We are glad to hear that you enjoyed your stay with us. It would be our pleasure to see you soon.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Francess on Jan 26, 2024
Thank you, Julie.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and service
Stayed 1 night in Jan 2024
Response from Francess on Jan 26, 2024
Thank You for your response Daniel, we are glad to know that you enjoyed your stay and convenient for your travel. We look forward to see you soon.

10/10 Excellent

Allison

Traveled with family and small children
Great
Stayed 1 night in Jan 2024
Response from Francess on Jan 26, 2024
Thank You for your response, Allison. It would be our pleasure to see you soon!

10/10 Excellent

Matt

Stayed 3 nights in Jan 2024
Response from Francess on Jan 26, 2024
Thank you for your response, Matt.

8/10 Good

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Francess on Jan 26, 2024
Hi Joseph, thank you for the rate and we hope to see you soon.

8/10 Good

Senzile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, Parking was nice, there was a wide variety for breakfast, The lobby was beautiful and spacious. The thing is the bed was too soft, same with the pillows my neck in the morning was giving me problems. the pool seemed as if it wasn't clean, my kids found a few hair balls in there. other then that pretty good hotel and would maybe come back again.
Stayed 2 nights in Dec 2023
Response from Management on Mar 2, 2024
Thank you for your feedback Senzille, and I do apologize about the pool at the time. Assure you that we will take this feedback seriously. Thank You

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Akinyemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost new property
Stayed 2 nights in Dec 2023

8/10 Good

Glenda

Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandra T

Stayed 1 night in Dec 2023

8/10 Good

Carol

Stayed 1 night in Dec 2023