Ratings based on 2,337 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from l
Niagara Falls trupPosted Sep 15, 2014
Beautiful hotel. Very nice n helpful staff pool area great. Restaurant very good
by A verified traveler
Nice Hotel but some staff 's bad ethical issuePosted Sep 14, 2014
Cons: address staff 's ethical issue
There was one staff did not offer to return my deposit. She said < good bye and have a nice day > to me to finish the conversation. it made me surprised because she did not offer to return my deposit the day before. It was depsited by cash 113.55 Canadian dollars. Then when I asked her about my deposit? She offered to pay 88$. I asked for the reason. She said because we watched the movies? i double checked with my whole family to confirm that nobody used their movies services. I confirmed to her that we did not use their movies services. She pretended that she checked that issue again and she returned my deposit. Be aware to this kind of ethical issue. The rest of staff were nice. That happened on Sept 13 2014 room 1206 and 1207
Comment from Hotel Management
Sep 18, 2014 by Robert, Hotel Management
Thank you for your feedback and I am sorry for the poor perception made. Be assured with everything so highly computerized these days, everything is tracked leaving no room for anything odd. The quick reply was likely routine without thinking, there are so few cash deposits these days with credit cards being so popular. The guestroom movie system shows what time and what movie and how long a movie is watched. When questioned we call up the report and see if it was for a short time, likely a child clicked on and then changed channel not realizing a movie had been ordered. Also note - most hotels like ours - offer a child lock out option by simplying calling the front desk. We hope to see you back when next in the area.
for Everyoneby A verified traveler from Tempany
Nice viewPosted Sep 13, 2014
Given room on 19th floor and all of falls partially visible. 5-10 min walk to falls. Room comfortable and clean
for Everyoneby A verified traveler from vancouver, bc
Good experience.Posted Sep 6, 2014
Room is clean & tidy. Staff is friendly. The air cond is just a little bite noisy.
for Everyoneby A verified traveler from Waterloo, ON
Great room, great hotelPosted Sep 6, 2014
Loved the Jr. Presidential Suite, had windows on three sides and a great view of the river. Tons of space to relax.
for Everyoneby A verified traveler
Located walking distance to Niagara FallsPosted Sep 6, 2014
Pros: Location, room overlooking river - could see Falls fireworks. Atmosphere
Enjoyable experience while having mini-vacation at Niagara Falls. We were arriving before 3:00pm check in but were told could park our car and have luggage brought until our room available. When we arrived room was already ready! Friendly and helpful front desk.
for Everyoneby A verified traveler from Montreal, QC
Nice quiet hotel not too far from the FallPosted Sep 3, 2014
I stayed there with my family in mid August. When I checked in, the receptionist welcomed us with fresh baked cookies. She told us how to get around with bus and also reminded us that there would be fireworks in the evening and where the best nearest location would be to see them. My room was on the 8/F with some Fall views, reasonably big and clean. It is walkable distance beteen the hotel and the Fall, about 15 mins. I booked it through Expedia at a very reasonable price CAD 150.
for Everyoneby A verified traveler from San Francisco
Stay at NiagraPosted Sep 2, 2014
Pros: Staff, location and comfort.
Cons: areas of the hotel need to be updated.
Location: All the attractions within a ten minute walk away.
Nice location and everything was within walking distance. Hotel is central with nice restaurants a few minutes walk away and the area was quiet. Nice staff with good suggestions on what to do in the area. I would recommend this hotel to stay in and the area.
for Familiesby A verified traveler from Toronto
Love the cookie and stay.Posted Sep 1, 2014
Pros: Love the cookie!
Cons: The pool water is very cold.
Location: A little off the casino.
Very clean, much more quite than the other Hilton close to casino.
for Everyoneby A verified traveler from London Ont
Great stay!Posted Aug 27, 2014
Pros: Fresh, clean, helpful staff,comfy beds.......
Location: The Falls, Oh Canada, hey comedy dinner theater was so much fun!
Very nice facility, great pool/hot tub area. Within walking distance to all sights. Would come back without hesitation!