Ratings based on 2,388 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Great Hotel close to Casino/falls

Posted Aug 21, 2014
Nice hotel close to everything. Kids enjoyed it. For a Monday it was very busy but fine. Wish that a fridge was included with the room which you can rent for 20 but we didn't. Staff was nice brought us a roll away bed and set it up. The city view room is nice but one of the restaurants below had a band that we could hear from our room until about 11. The walkway to the casino is a plus, took my husband 5 mins to get to slots.Over a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
Pros: Location
Cons: Check in speed
Good location, close to everything. Check in took awhile but the staff was very pleasant. Parking across the street worked well for us.
4 out of 5
Recommended
for Everyone
by A verified traveler from london ont

Nice hotel

Posted Aug 20, 2014
The hotel was amazing but the water pressure sucked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Nice hotel but get a room away from the elevator!

Posted Aug 19, 2014
Pros: There were a few restaurants to choose from plus Starbucks.
Cons: Handling the partiers quicker and checking that they are complying more often instead of waiting for patrons to complain.
Location: Connected to casino - in the heart of lots of restaurants.
Hotel is nice and centrally located. Unfortunately, our room was right by the elevator which was very noisy at all hours. We also had to call security on the people across the hall due to excess partying after 12 midnite. The hotel staff was very accomodating and friendly.
2 out of 5
Recommended
for Students
by A verified traveler

dissapointed

Posted Aug 17, 2014
when i got there the bathrooms were not cleaned properly, the sink was dirty with hair in in a bar of soap was left open on the counter, and had to wait over 4 hours for some to just come and gave me clean towels, which they did not removed the bar of soap nor cleaned the sink.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bethesda, MD

Great Stay

Posted Aug 17, 2014
Stayed at the hotel for our anniversary. We called ahead to let them know we're running late as we're driving from Bethesda, MD. When we arrived the receptionist was soo nice, welcomed us and offered us a great room overlooking Niagara Falls to celebrate our 1st year anniversary. Plus the location is perfect to all the shops around the area. Highly recommended and would definitely return.
2 out of 5
by A verified traveler from Ontario

Not good value

Posted Aug 17, 2014
Pros: The location
Cons: See above comments.
Location: Refer to the info available on the various web sites. We visited so we could go to the Peach Festival in Niagara on the Lake, which is a very good.
Hotel was very crowded on arrival, and noisy; should have been an early warning of what was to transpire overnight. Parking was extra and was self park across the street, to which the directions were not easily understood - a small map would have helped - and we were familiar with the town having lived and worked there previously. Overnight there was continual noise from other guests partying; seemed like the walls between rooms were paper thin as we could hear clearly the discussions of several young men in the adjoining room. Noise from the corridor was also very noticeable. Finally, actually fining the hotel entrance where we could drive in was a challenge as the drive in entrance is from the rear of the hotel, off Stanley street; we drove the Fallsview Blvd entrance once without seeing it, hade turn around and come back and ended up driving into the Hilton next door to get directions. All in all we woul not make this our first choice when visiting to stay overnight again.
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Nice hotel with a great view of Niagara Falls.

Posted Aug 16, 2014
We paid a fair price for a Falls View room and this hotel provided a wonderful view of the falls. The staff was very accommodating and the room was comfortable.
1 out of 5
by A verified traveler from white

Was not worth the money try to avoid it

Posted Aug 16, 2014
To be avoided it's not worth the money. I had better rooms in a much cheaper hotel in niagra. The staff are not the most curtious and customer oriented . The manager seemed like an uneducated, underpaid and rude. Will never go back
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Aug 16, 2014
The hotel was very clean and comfortable. The staff was also very nice.