Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pune, India

Excellent view of river from hotel.

Posted Jul 7, 2014
Rooms are pretty good, staff is friendly. Location is 5 mins drive from the falls.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and Trendy

Posted Jun 30, 2014
Its conveniently located near highways and awesome view of river. Travel to falls is also easy with town shuttle or car. NIce riverview swimming pool and restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Just good hotel, nothing exceptional

Posted Jun 27, 2014
Pros: Room's interior
Cons: Breakfast, pool
Just OK. Good hotel for that location, but could be better.
2 out of 5
by Jan from Whitman, MA

Not worth the money!

Posted Jun 8, 2014
Pros: The bed and a refigerator
Cons: The staff and bureaus
Location: Restaurants and stores are 5 or 6 blocks away. We booked a tour that picked us up at the hotel...otherwise you definitely need a car.
Our "sorry we are here" experience started when we walked in the front door. It didn't smell clean, but we brushed it off because the bar was in full swing... The staff were really rude! Answers to questions were one or two words...great feeling!!! The elevator smelled clean as the girl was wiping walls downs as we were going to our room. The room with the "river view" also looked out on the air conditioner/heating ducts right under our window. The beds were awesome...very comfortable. There were no drawers to put clothes in. Be prepared to live out of your suitcase. And the bathroom was just big enough to sit on the toilet and slide right over into the tub. Money saving technique on their part...and very clever...there are no small bottles of shampoo, etc. as the dispensers are mounted on the shower wall. I really mean that as a plus... Restaurants and stores are a few blocks away. You definitely need a car when you stay there. Wrap-up...staff and room left a LOT to be desired!
4 out of 5
Recommended
for Everyone
by A verified traveler

Staying in Four Points

Posted Jun 6, 2014
Pros: Quiet place by the river
Cons: Technical issues
Location: Close to Niagara Falls
Everything was good but in very first day the after using toilet the nasty water floated up over my leg and my shoes! I asked the receptionist to send someone to fix and sanitary the bathroom and toilet! She send somebody but the guy didn't fix the problem properly! I asked the receptionist to send somebody to clean and sanitary the toilet and bathroom but she said I don't have a housekeeper until 8:30 or 9:00 AM !!!! It didn't make any sense because I wanted to use the bathroom and toilet and I couldn't wait until 9:00 AM!!! Overall, I have to say everything was alight including room, staff and .... but the above incident was very disappointing!!!
4 out of 5
Recommended
for Families
by A verified traveler

Nice and clean.

Posted Jun 1, 2014
Pros: On the water
Cons: Continental breakfast
Location: Lots to do but must drive not close enough for walking sadly!
Was under the impression it was much closer to town. Sad no continental breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

awesome

Posted May 28, 2014
Pros: bar
Cons: rooms
Location: the view excelent, no really close to the big entertanment places
Great view from the restaurant very pleasent!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent family suite

Posted May 19, 2014
Stayed 2 nights at a family suite and it was awesome. Only about 15 minutes to the falls. Self-laundry provided.
5 out of 5
Recommended
for Everyone
by Elmer Fudd

Great Hotel!

Posted Apr 28, 2014
Very pleasant staff. Room was clean and very comfortable. Would absolutely stay here again!
4 out of 5
Recommended
for Everyone
by Val from toronto

Nice view and clean hotel.

Posted Apr 13, 2014
We really liked staying there. Unfortunately we found the bed really springy and the breakfast wasn't good. The waitress wasn't very helpful either