Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Whitby. Ontario

Nice Hotel

Posted Jul 5, 2015
Pros: Room was clean and there was enough space for 2 people
Cons: Having windows that could open
Location: -lot and lots of wineries in St. Catharines and Niagara areas -there's an outlet mall with lots of brand name stores.
This room met my expectations, may have even gone beyond a bit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kitchener, Ontario

Clean, friendly and luxurious

Posted Jul 3, 2015
Pros: Clean, comfortable, gardens, pool, hot tub, very helpful and friendly staff
Cons: Indicate how far hotel is from Niagara on the Lake
Location: Niagara Falls, Niagara on the Lake, Outlet Mall
Our plan was to walk around Niagara on the Lake all day but it poured rain, luckily the hotel had a pool and hot tub that we had fun in and an outlet mall right across the street. Our room, amenities and staff were wonderful. Definitely recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario, Canada

Niagara-on-the-Lake stay

Posted Jun 30, 2015
Pros: The room and the grounds (swimming pool & whirlpool looked great, even though we did not use it)
Cons: More staff at front desk
Location: We went primarily for the Shaw Summer Festival. Hotel is located about 15 minutes from Niagara on the Lake town and the theatres.
Very nice hotel and lovely grounds. Comfortable spacious room with a beautiful view of their grounds. Staff at check-in and check-out not as friendly as should have been.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Convinient location with wasn't staff. While clean and comfortable, overpriced for a roadside Hilton
4 out of 5
Recommended
for Everyone
by A verified traveler

Good service

Posted Jun 27, 2015
Positive experience. Computer functions access is limited.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Only short drive from Niagara Falls

Posted Jun 24, 2015
Pros: Quiet room, comfortable bed, easy free Internet access.
Cons: Our SatNav sent us to the wrong location, but that might have been us!
Location: Only a short drive to Niagara Falls where parking was easily available-we paid C$10 for the day but later saw one for C$5 right near the Skylon Tower.
We had a very quiet, comfortable, spacious room on the 5th floor (lift to all floors) for 2 nights. Ample parking space. Easy, short drive to Niagara Falls.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, Ontario

nice hotel.. close to Niagara Falls

Posted Jun 23, 2015
Pros: close to tourist sites and clean
Cons: the $13 they charge for breakfast is a little bit expensive. 2 eggs, two small sausages, 2 pieces of bacon. they did not even ask if we want more
booked this hotel through Expedia and they gave me the price including tax. But when the Hilton gave me the final bill, they added additional 5 dollars for destination tax. Expedia did not disclose this additional expense off hand and I'm not sure what is this tax all about. looks " fishy" to me. One of the staff who took our order was a little bit rude. When we ask if there is a menu, she answered curtly that there is no menu and she just take order and she recited what we can order very fast that we have to ask her a couple of times to repeat what she is saying
1 out of 5
by A verified traveler from Michigan

Customer care completely lacking

Posted Jun 23, 2015
Pros: One one cared to make sure I was not double billed. Strange additional charges.
Cons: When customer makes staff aware of a possible pending problem, don't just smile, do something about it!
Location: S
On arrival we where given a room, but staff could not find our reservation. I explained to several desk staff that I did not care about the reservation other than to make sure I was not double billed. I went thru this with the desk clerk on both day of arrival and day of departure. Several days ago I was charged again and an additional strange charge of some $30. I certainly do not expect this lax attention from a hotel in this price range. Although we have many future opportunities to stay at this location, I would not stay there ever again.
4 out of 5
Recommended
for Everyone
by A verified traveler from p

Nice hotel

Posted Jun 17, 2015
Clean hotel, nice room, comfy bed Friendly staff, close to outlets,
1 out of 5
by A verified traveler

Not as described

Posted Jun 17, 2015
We had booked the hotel in advanced for a concert that was going on. The hotel was offering a shuttle service to the concert for a fee. $40 plus tax per car load. Cabs were $45 tax inc. We decided to go with the hotel. We were told that they could accommodate our group of 8. After 1 hour of waiting we sent 6 off in a cab. My gf and I waited for the hotel shuttle. We ended up sharing with 2 other couples. Once we arrived the driver awaiting payment charge each couple the $40 plus tax and tip. Not what was discussed. Almost $170 one way for 6 people. Outrageous. The hotel and its shuttle service definitely took advantage of the situation. After complaining about what happened. We were credited $25. Thanks...