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Reviews of Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Niagara Falls, an IHG Hotel
10111 Niagara Falls Blvd, Niagara Falls, NY

Reviews

7.8

Good

Rating 10 - Excellent. 381 out of 1000 reviews" "
Rating 8 - Good. 311 out of 1000 reviews" "
Rating 6 - Okay. 151 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

xiomara

Traveled with family and small children
Disliked: Cleanliness, amenities
Everything close by all closed down most attractions are all closed
Stayed 3 nights in Apr 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Carmencita

Liked: Cleanliness
When you go in to the property the smell of the carpet is not good even the room smells not good. They need to improve the cleanliness of their carpets.
Stayed 1 night in Mar 2024

10/10 Excellent

W.Randolph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY HAPPY WITH THE HOTEL, I BELIEVE THE MANAGER WAS THRE INTERACTING WITHTHE GUESTS AT BREAKFAST, I WAS IMPRESSED
Stayed 1 night in Mar 2024
Response from DOS on Mar 27, 2024
We Love 5/5's thank you...

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
The whole community area smells like the pool. Jetted tub didn’t work. And, the walls are paper thin. Our neighbor had his tv blaring all night. No water in the room. Never again. : (
Stayed 1 night in Mar 2024
Response from DOS on Mar 27, 2024
Thank you for taking the time to share; please accept our apologies for the unsatisfactory stay. We strive to make each guest happy and comfortable and we regret that we failed.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast pool
Stayed 1 night in Mar 2024
Response from DOS on Mar 27, 2024
We Love 5/5's, thank you

6/10 Okay

Tom

Traveled with family
Liked: Cleanliness, staff & service
TV in my room did not work. Went to the desk 4 times. They blamed the cable box but did nothing to assist. The breakfast was well done and service staff was very nice.
Stayed 2 nights in Mar 2024
Response from DOS on Mar 20, 2024
Thank you for sharing; we are actually having issues with our cable boxes, our sincere apologies.

8/10 Good

Primitiva

Traveled with family
Liked: Cleanliness, staff & service, amenities
Covenient to restaurant and shopping. Cabinet not clean and regularly check, some garbage and empty can left in the drawers.
Stayed 1 night in Mar 2024
Response from DOS on Mar 20, 2024
Thank you for letting us know; your comments will be shared.

10/10 Excellent

Steve and Susie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , clean, friendly staff and breakfast before our flight
Stayed 1 night in Mar 2024
Response from DOS on Mar 20, 2024
We Love 5/5

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing especially Lynette she was amazing. Never been at at Hotel with such an amazing person. All other staff were great as well. Breakfast was awesome
Stayed 2 nights in Mar 2024
Response from DOS on Mar 20, 2024
We love 5/5 and Lysette as well :)

8/10 Good

Virginia

Stayed 1 night in Mar 2024
Response from DOS on Mar 20, 2024
Thank you for sharing and for staying with us.

6/10 Okay

Patrizia

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beds were comfortable, pillows were good. Breakfast was good. Cleanliness of the room was not good, lots of dust on the floor lamp, dusty by microwave, side/base of bed was dirty (visible plaster of something)…cleaning needs improvement!!! Three people checked in and there was only one coffee cup and two coffees in our room. The body lotion was empty which tells us it was previously used by another guest…tissue box was completely empty, not even one tissue! Normally Holiday Inns are good, including this location, was surprised by the condition of the room.
Stayed 1 night in Mar 2024
Response from DOS on Mar 12, 2024
Thank you for taking the time to share; we will be sharing your comments with our staff as we agree this is not acceptable.

10/10 Excellent

Kyla

Front desk lady was very welcoming and friendly. Hotel needs some updating.
Stayed 1 night in Mar 2024
Response from DOS on Mar 12, 2024
Thank you for sharing; we love 5/5

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DOS on Mar 12, 2024
Thank you for staying with us.

2/10 Terrible

Maggie

Traveled with family and small children
The place is great. But if you actually plan on sleeping I wouldn’t stay here. We stayed up most of the night due to kids screaming and running the halls. And when we called to ask nicely to make them stop from continuously waking our 3 year old, they found out it was us and repeatedly knocked on our door and wall for the next hour. Nothing was done about it. First and last time I’ll stay here.
Response from DOS on Mar 12, 2024
Thank you for letting us know; we appreciate your review and your comments will be shared with our staff.

6/10 Okay

Amber

Traveled with pets, Traveled with family
Liked: Staff & service
The staff was fantastic. Bobby especially made us feel looked after. He was funny, personable and always helpful. We were disappointed with our room because we were made to wait to check in and our room was definitely not cleaned properly. Garbage still all over the floor. The walk in shower flooded the entire bathroom floor because the lip to shower wasn’t angled enough to keep the water in.
Stayed 1 night in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for letting us know; we will be sharing your comments with our staff as we agree this is not acceptable

10/10 Excellent

Mary

Traveled with partner
Liked: Staff & service
It was perfect and close to the airport. The property is really showing wear and tear! 😥
Stayed 1 night in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for staying with us and we love the 5/5

10/10 Excellent

Peggy Ka Lai

Liked: Cleanliness, staff & service
There are many water puddles at the side of the pool, very slippy. But the water is warm which is good.
Stayed 1 night in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for letting us know; we love the 5/5

8/10 Good

Carmencita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok but our only complaint is the washroom doent have exhaust
Stayed 1 night in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for sharing and for staying with us.

8/10 Good

Cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities
The stay was nice, quiet, and convenient. I experienced issues with my room keys not working, which led to them being reprogrammed multiple times:
Stayed 2 nights in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for letting us know and please accept our apologies for the inconvenience

4/10 Poor

Tyler

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from DOS on Mar 12, 2024
Thank you for sharing; we wish there was some feedback for the low score. We do appreciate you staying with us.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DOS on Feb 19, 2024
Thank you, we hope you enjoyed your stay

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jan 2024
Response from DOS on Jan 30, 2024
We love 5/5, thank you

6/10 Okay

Irwin

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our overall experience was satisfactory, the room was outdated, the bathroom was dirty including the tub. We were on the 1st floor which was noisy, also our neighbours were loud and disruptive. Will not stay here again.
Stayed 1 night in Jan 2024
Response from DOS on Jan 30, 2024
Thank you for sharing, we appreciate your review.

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from DOS on Jan 30, 2024
W love 5/5. thank you.

2/10 Terrible

shoniya

Stayed 1 night in Jan 2024
Response from DOS on Jan 30, 2024
Our apologies; we wish we knew the reasons for such a low score.

8/10 Good

Daryll

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
The included breakfast selection was great with attentive staff. Rooms are a bit dated and we found a discarded sock in our room; so the cleaning standards can be improved. Front desk staff were great.
Stayed 2 nights in Dec 2023
Response from DOS on Jan 30, 2024
Thank you for your review and for staying with us

10/10 Excellent

Htay

Stayed 13 nights in Dec 2023
Response from DOS on Jan 30, 2024
We love 5/5, thank you.

6/10 Okay

elisar

Traveled with family
good
no tv signal
Stayed 1 night in Dec 2023
Response from DOS on Jan 30, 2024
Our apologies, we do hope you enjoyed Niagara Falls

4/10 Poor

Olena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from DOS on Jan 30, 2024
our apologies, we do wish we knew the reasons for such a low score

10/10 Excellent

James

Traveled with family
The clerk was very very nice! He greeted us with a smile and spoke in a very polite manner.
Stayed 1 night in Dec 2023
Response from DOS on Dec 18, 2023
Thank you for the 5/5

2/10 Terrible

Jessica

Stayed 2 nights in Dec 2023
Response from DOS on Jan 30, 2024
Our apologies, we wish we knew the reasons for such a low score

10/10 Excellent

Alberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DOS on Dec 18, 2023
We love the 10/10

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and stay
Response from DOS on Feb 19, 2024
We love 5/5

6/10 Okay

sathish

Stayed 2 nights in Dec 2023
Response from DOS on Jan 30, 2024
Thank you for staying with us

8/10 Good

Courtney

Good
Stayed 1 night in Dec 2023
Response from DOS on Dec 18, 2023
Thank you so much, hope to see you again.

8/10 Good

Minakshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DOS on Dec 18, 2023
Thank you for sharing.

2/10 Terrible

Jay

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Not as advertised the carpet had black circle stains the size of tennis balls very poor not expectedfor price we wont be back
Stayed 1 night in Dec 2023
Response from DOS on Dec 18, 2023
Thank you for sharing; we are sorry to see this.

10/10 Excellent

Naimy

Response from DOS on Feb 19, 2024
Thank you, we love 5/5

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from DOS on Dec 18, 2023
Thank you for sharing

8/10 Good

Leonie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, the staff was very friendly and nice, the breakfast was good set up and was only 6 minutes from where we were going.
Stayed 1 night in Nov 2023
Response from DOS on Dec 18, 2023
Thank you for sharing.

6/10 Okay

stanley

Traveled with family
Room was old stain on carpet hotel just looks old
Stayed 1 night in Nov 2023
Response from DOS on Dec 18, 2023
Thank you for sharing; please accept our apologies

10/10 Excellent

Tamara

Stayed 2 nights in Nov 2023
Response from DOS on Dec 18, 2023
Thank you for the 5/5.

6/10 Okay

Susan

Traveled with partner
Liked: Staff & service
lobby smells of mildew room was fine bathroom nice
Stayed 1 night in Nov 2023
Response from DOS on Nov 27, 2023
Thank you for your review; we will share your comments with the staff and management.

10/10 Excellent

Luigi

Traveled with group
Liked: Staff & service
Missing some guest supplies, we’re not sure if sheets were changed
Stayed 1 night in Nov 2023
Response from DOS on Nov 27, 2023
Thank you for the 5/5 we appreciate is and will mention to housekeeping about the amenities and sheets.

8/10 Good

Joan

Liked: Staff & service
No coffee or tissue on 2nd day in room!
Stayed 2 nights in Nov 2023
Response from DOS on Nov 27, 2023
Please accept our apologies; we will mention this to housekeeping.

6/10 Okay

Dorjay

Okay
Stayed 1 night in Oct 2023
Response from DOS on Nov 27, 2023
Thank you for your review; we wonder what we could have done better. We learn and grow from comments shared by our guests.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls shopping weekend
We had a great stay. The staff working the breakfast area were cheerful and helpful. Very comfy beds.
Stayed 2 nights in Nov 2023
Response from DOS on Nov 27, 2023
Thank you we love the 10/10 and hope to see you again on a future visit.

6/10 Okay

Hannah

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was dirty when we arrived. The bed sheets had dirt and hair in them and the pillow cases were dirty. The staff was wonderful and gave us new sheets but still gross. The place has a very stale smell that is not pleasant. Again staff was very kind. Breakfast was average, but well stocked, cleaned and maintained thanks to staff!
Response from DOS on Nov 27, 2023
Thank you for the review; we appreciate it and your comments will be shared with the staff and management in the hopes that we can learn and grow from your experience.

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff we very friendly and helpful.
Stayed 2 nights in Nov 2023
Response from DOS on Nov 27, 2023
Thank you, we love the 5/5 and hope to see you again on a future visit.