Ratings based on 1,156 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

The room was not clean. No microwave in the room.

Posted Sep 28, 2014
It was an older hotel & not as clean as other hotels we stayed in.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala

Good located pace, confy and clean

Posted Sep 18, 2014
Pros: The close distance to Niagara Falls park
Cons: I would have like to have at least a continental breakfast.
Location: Niagara falls park and Hard Rock Café are a few blocks from the hotel.
Niagara Falls park is a few blocks from the hotel, you can walk from the hotel to the park easily and safe. Hotel has parking and the room was comfortable.
2 out of 5
by A verified traveler

Convenient walk to the falls

Posted Sep 14, 2014
Cons: Rebuild in it's spot.
Not worth the price we payed. Old, dirty, almost got vehicle towed because staff didn't give us parking paper to put on dash. Pool was overly chlorinated and Algiae throughout.. Accidentally left an item in room, called to inform housekeeping, they never had the decency to even return my call... I sure hope whomever got the item really needed it, as it was my sons.. The rooms were tiny and not clean, bedding had stains, cupboard was broken. The only plus was the location to the falls, and the breakfast buffet was very good. But very hot in the dining area!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

great location

Posted Sep 5, 2014
Pros: location
Cons: The bathroom is small. The pool is in an open, air conditioned area.
Location: Very close to Niagara Falls parks and the tourist area of town.
The hotel is across the street from the bridge to Goat Island. We walked to both Goat Island and Prospect Point each day. Considering how bad the traffic can be in that area, it was very convenient to leave the car at the hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from FL

Posted Aug 31, 2014
Pros: Location
Cons: Comfort and prices
Location:
Nice but really expensive. No breakfast or amenities
2 out of 5
by A verified traveler from Michigan

Room was dirty.

Posted Aug 30, 2014
Was greeted very nice by staff upon arrival. When we got to our room everything looked good from the doorway. After getting in the room and inspecting I was extremely dissatitisfied. After pulling the bedding back there was wads of hair throughout the bedding. On the floor in the room and bathroom was candy wrappers, gum, hair, lint, etc. After going back up to the front desk the manager had the room cleaned again and new bedding put on.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

No bath, no good

Posted Aug 28, 2014
Pros: I loved the staff. Very accommodating, efficient and friendly.
Cons: Those showers must be addressed. And someone needs to come in and clean the spider webs off the shower ceiling.
Location: The two best things are within a few minutes walk of the hotel: Maid of the Mist and a dining experience at The Red Coach Inn. Amazing pear salad.
The staff at this hotel were amazing. I would stay there again, and will, if I ever go back to Niagara Falls. I was just disappointed in the fact that there was no bath in the room, and the shower had no raised border, allowing the some of the water to overflow onto the bathroom floor.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Bees in room

Posted Aug 28, 2014
Very close to goat island. We had 2 bees in our room the first day and 3 the second day which was annoying. The maids only left enough towels for two people and we had 3 people. The maid on our checkout date woke us up 3 times between 9-10am and asked when we were leaving, checkout is 11am!! Beds and pillows not comfy. Buffet was good. Don't buy the gray line tour they try to sell you for $99 pp, they don't tell you that you can buy an adventure pass for $38pp plus trolley included.
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Breakfast.

Posted Aug 26, 2014
Best location. Minutes from Goat Island and Restaurants.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 26, 2014
Hotel staff was friendly and helping in all services. Swimming pool is too small and not clean. Parking area is very big for all cars. Open buffet breakfast is very diversified. Many thanks to your attention.