Dear William,Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. It is unfortunate, however, that our property wasn't to your expectations. Rest assured, our team is looking into your experience so we can improve in all areas, and we hope for another chance to earn your recommendation in the future.

Dear Fausto,Property cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we will make sure that housekeeping uses your feedback to take action and improve their diligence. Please also know that safety is something we take very seriously, and we ask that you let us know right away if anything seems amiss. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future.

Dear Judith,Your experience is not one that we're proud to read about, as we know we're capable of much better. We are so sorry that our accommodations failed to meet your expectations. What you have shared does not meet the high-quality standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. Although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. Additionally, cleanliness is one of our top priorities and will be discussed promptly as we make the appropriate changes. Thank you for reaching out, and we hope you consider staying with us again in the future for a better visit.

Dear Gail,Our team endeavors to provide friendly and attentive service at all times, and we apologize for any ways that you feel we may have fallen short of that this time around. This is never the impression that we want our guests to leave us with, so you can rest assured that we will keep your feedback in mind as we continue to improve. Thank you for reaching out, and we wish you all the best in your future travels.

Dear Fred,Though we are grateful you chose us to host your stay, we regret that you didn't have the exceptional visit we strive to provide our valued guests. Please know that we constantly work hard to improve in the areas that matter most to our valued guests while enhancing our guest experience, so if there was anything we could've done to improve your time with us, don't hesitate to reach out to us offline and let us know. In the future, we hope you consider returning and giving us a chance to change your perceptions; we know we can impress you.

Dear Cindy, We appreciate you taking the time to leave us your feedback, and we apologize for any lack of service during your visit, as this is never our intention. We'll discuss all of your comments internally and make changes where necessary. Thank you, and we hope you'll give us another chance at some point in the future.

Thank You for your stay at Knights Inn Fort Erie

Thank you for your stay at Knights Inn Fort Erie.