Booked 2 night stay with Ramada hotel in Niagara Falls.
Hotel had construction going on so we were asked to go to the Quality Inn at 5234 Ferry Street,
Reception at Ramada hotel assured me it was a nice place to stay, as I never stayed there before.
Checked in to hotel room was facing a horrible view. Looking at trash, shady people and behaviour. I didn’t feel comfortable at all and asked to have my room changed. I also asked to be moved as I just had surgery and it was quite a distance from the elevator.
My room that I was moved to had a broken shower (it ran but water went everywhere because facet was broken) air conditioner was not working properly, went to use coffee maker but was broken, went down to Lobby to buy a coffee from there machine but it was broken,pool area was dirty so we didn’t swim,hot tub not working a board was covering it. The staff were kind, checked out Friday night as I wasn’t comfortable.