Room, 1 Queen Bed | Desk, blackout drapes, iron/ironing board, free WiFi
Check availability

Reviews of Sands Motel Niagara Falls

2 out of 5
Sands Motel Niagara Falls
9393 Niagara Falls Blvd, Niagara Falls, NY

Reviews

4.8
Rating 10 - Excellent. 22 out of 236 reviews" "
Rating 8 - Good. 30 out of 236 reviews" "
Rating 6 - Okay. 45 out of 236 reviews" "
Rating 4 - Poor. 48 out of 236 reviews" "
Rating 2 - Terrible. 91 out of 236 reviews" "

5.0/10

Cleanliness

5.2/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

4/10 Poor

Scott

Stayed 1 night in Sep 2022

6/10 Okay

María Camila

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hot shower is not hot, even is not warm. We found spiders in the room, and the amenities just for 2 people.
Stayed 3 nights in Sep 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling apart no hot water
Falling apart from the inside. When tried booking another night they wanted to charge us even more! No hot water!!
Stayed 1 night in Sep 2022

2/10 Terrible

JENNY, Selma

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was unusable. The room smelled of cigarette smoke.
Stayed 1 night in Aug 2022

2/10 Terrible

SOURABH

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The fire alarm in the room kept budging all night. We couldn't sleep. Terrible
Stayed 1 night in Aug 2022

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I went to check in there was a person sleeping and wouldn’t get up so I went to a different hotel
Stayed 3 nights in Aug 2022

2/10 Terrible

Jennifer, Kerhonkson

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Never Again!Mildew smelling towels, pool was dirty, hard beds
Stayed 3 nights in Aug 2022

6/10 Okay

Rachael

Traveled with group
Stayed 1 night in Aug 2022

2/10 Terrible

Zuhrecan

Stayed 1 night in Aug 2022

6/10 Okay

barbara

Traveled with family
Disliked: Amenities
The beds slept ok. Only had a small shower and no tub.
Stayed 1 night in Aug 2022

2/10 Terrible

Freddy

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Dirty room Dirty beds Butterfly’s in the ceiling Cracked walls and ceilings No soap No shampoo No body wash No hand soap Dirty pool The place should be shut down
Stayed 1 night in Jul 2022

2/10 Terrible

Salman

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was unclean, Bed is not clean, microwave is dirty, unfriendly staff, I don't recommend.
Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
We were so excited about staying here because of the location and outdoor pool. Boy were we in for a shock. The rooms were not clean, the pool was disgusting and it didn't have the safe atmosphere we were hoping for.
Stayed 4 nights in Jul 2022
Response from dilip on Jul 23, 2022
but u r stay here why?desi like everything free & refund pool is not open we make new road & everything

6/10 Okay

Yamilette

Traveled with partner
Liked: Cleanliness, staff & service
Property location is great near stores and restaurants .Rooms were a little run down , customer service was great .
Stayed 3 nights in Jul 2022
Response from ash on Jul 14, 2022
thank you for the feedback

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like nothing on this property
Stayed 1 night in Jul 2022

8/10 Good

Dawn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2022
Response from ash on Jul 14, 2022
thank you for the feedback

2/10 Terrible

Gouri Shankar

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not cleaning the rooms regularly. I saw some flies inside. And constantly had issues with access card.
Stayed 1 night in Jun 2022

2/10 Terrible

sheshagiri

Stayed 1 night in Jun 2022

6/10 Okay

Vishal

Traveled with family
Disliked: Cleanliness
If you are just looking for night halt while traveling then you can save some money while staying here. Overall its and average to below average motel.
Stayed 1 night in Jun 2022
Response from Ash on Jun 25, 2022
Thank you for your feedback we are small mom and pop motel

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuck
Run down place. The pool is disgusting. Room in serious disrepair
Stayed 1 night in May 2022
Response from Ash on Jun 25, 2022
Andrew thank you for your feedback our pool is closed and under renovation.

2/10 Terrible

Ashish

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. And smelly.
Stayed 1 night in May 2022
Response from Ash on Jun 25, 2022
Thank you for your feedback. We do apologies for any inconvenience happened during your stay we will try harder to lake it right

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service
No one was there no one would answer the phone I had to find another hotel
Stayed 2 nights in May 2022
Response from Ash on Jun 25, 2022
Hello Brenda Thank you for your feedback we have limited hours office.

4/10 Poor

Kshitij

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Ash on Apr 25, 2022
Hello Thank you for your feedback

10/10 Excellent

Tarrin

Traveled with partner
Liked: Amenities
homey
Stayed 2 nights in Apr 2022
Response from Ash on Apr 25, 2022
Thank you for staying with us.

6/10 Okay

Amber

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Bonnie

Traveled with family
Disliked: Amenities
Had to wait over 20 minutes to check in. Property management was not around. No room service. Shower head was broke in room
Stayed 2 nights in Aug 2021
Response from ash on Sep 15, 2021
Hello Boonie Thank you for your feedback. due to covid-19 and for safety of our guest and stay we don't provide rooms service. we allow 1 guest only in office for check-in. we are taking all precautions for our guest and staff safety.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and very poor service
Stayed 2 nights in Jul 2021
Response from ash on Aug 16, 2021
thank you for your feedback. we apologies for any inconvenience happened during your stay. we will work with our housekeeping team

6/10 Okay

nicole

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2021
Response from ash on Jul 29, 2021
Thank you for your feedback, we are glad you enjoyed your stay with us.

6/10 Okay

Verified traveler

Traveled with family
The pool was there but was not clean
Stayed 2 nights in Jul 2021
Response from ash on Jul 29, 2021
thank you for your feedback. we apologies for any inconvenience, and Thank you for choosing Sands motel Niagara Falls NY

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything. Very overpriced. Sign in the window said.49.99/night. When I booked online it was $183 for 1 night. pool pic very deceiving. Pool was dirty. Staff not available. Given a phone # to call for help. Called 4 times for more.towels and no one ever answered. Rang 10 times each time and never picked up. Paper thin walls. Could hear everything in surrounding rooms. Beds extr we mely hard. Will never stay there again
Stayed 1 night in Jul 2021
Response from Ash on Jul 20, 2021
Thank you for your feedback. We apologies for any inconvenience happened during your stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Its location is just a few miles from everything we wanted to do
Stayed 2 nights in Jul 2021
Response from Ash on Jul 20, 2021
Thank you for your feedback .

6/10 Okay

Verified traveler

Stayed 3 nights in Jul 2021
Response from ash on Jul 29, 2021
thank you for your feedback. we are glad you enjoyed your stay

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If u stay in this hotel u will feel sorry for urself.
Stayed 1 night in Jul 2021
Response from Ash on Jul 8, 2021
Dear guest Please give us a call,We are unaware of any issues, that happened during your stay. Please provide more information. Our staff works really hard to make our guest stay pleasent.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't the Ritz. However, it was clean and comfortable. It was perfect for the price. It is also close to so many restaurants and the Falls.
Stayed 5 nights in Jun 2021
Response from Ash on Jul 1, 2021
Thank you for your feedback, we are glad you enjoyed you stay with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from Ash on Jul 8, 2021
Thank you for your feedback. We are happy you enjoy your stay with us. Our team always work hard to make our guest stay pleasant. Visit again soon.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches everywhere In the bed in the room stuff . Very disappointed
Stayed 3 nights in Sep 2020

2/10 Terrible

Nicholas

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020

6/10 Okay

Jose

Stayed 2 nights in Jun 2020

10/10 Excellent

CrystalB, Cleveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was convenient and the staff was very nice and helpful.
Stayed 2 nights in Jan 2020
Response from GM on Jan 20, 2020
We thank you for choosing Sands Motel for your accommodation needs. We appreciate your Feedback.

4/10 Poor

Mykola

Liked: Cleanliness
Disliked: Staff & service
Kind of clean, but not I would keep my door locked
Day 1 - They gave me room 112 that smell like lime someone just finished smoking. Exchanged for another one Day 2 - Morning, one of the manager opened my door at 10:55 and san you moving out, no knock just opened my door, and I told him why dude know next time and I have 2 night booked. No apologies followed. Day 3 - Extended staying by one night, next morning I wake up cause cops were pulling some looks like homeless people from next door, man time to get F out of here.
Stayed 2 nights in Oct 2019
Response from GM on Nov 7, 2019
We do apologize for all the Inconvenience you have faced during your stay we will work with our staff member and will work harder to improve customer service skills.

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reserved a double room. Check in and im put in a single queen 2 adults and 3 kids in a queen bed then was told i booked it that way. So for two days i was in a room to small for me with no kind of compens.
Stayed 7 nights in Oct 2019
Response from GM on Nov 7, 2019
We do Apologize for the inconvenience you faced during your stay, we will work harder to train our staff and improve customer service in future.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service and comfortable rooms and very affordable
Stayed 1 night in Sep 2019
Response from GM on Nov 7, 2019
Thank you for taking time to review your stay. we greatly appreciate your feed back.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT DTAY HERE
This is the worst motel I have stayed in in 50+ years of travel There was no heat, no blankets for the beds, temps were in the 50’s. Black mould in the shower and bath, tile falling off the wall, ripped wallpaper and just plain disgusting. Management would not speak english. Left after the first night and I think Hotels.com owes me for the second night. Obviously Hotels.com does not vet the properties they suggest.
tiles falling off wall
no blankets on bed or in the room
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness
I liked location ans price. Dislikes needs updating
Stayed 7 nights in Sep 2019
Response from GM on Nov 7, 2019
We Do apologize for the inconvenience you faced during your stay. we will work towards improvements you suggested, thank you for choosing Sands Motel for your accommodation needs.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from GM on Nov 7, 2019
Thank You for taking time to review us. We Appreciate your feedback.

2/10 Terrible

Angry

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I been couldn’t sleep too much noise rooms and bathroom in very bad condition
Stayed 1 night in Aug 2019

6/10 Okay

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, but noisy neighbors
The place was clean. Beds were comfortable. The Wifi sucked. We kept getting booted off. The walls were paper thin. The people next were arguing all night, at 4 am I banged on the walls to tell them to shut up.
Stayed 1 night in Aug 2019

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Cheap but over priced
The room smelled of mold or mildew. The curtains would not close fully. The carpet was old, dirty and loose. The sheets were stained and had holes in them. There was no do not disturb sign. Had to go to the office for ice that looked like it came out of their refrigerator. The pool is very small and water was cloudy.
Stayed 8 nights in Aug 2019