Ratings based on 829 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Great Location but Rude StaffPosted Jul 27, 2015
The hotel is a great location in Niagara Falls and is just a short walk from the park and Maid of the Mist Boat Tour. However, the staff (especially near the casino area) were incredibly rude. Also, you need to get over the smell. The wave a cigarette smoke hits you as soon as you walk through the doors. Overall the stay was just OK. Probably would not stay here again.
for Everyoneby A verified traveler from vienna Va
Best vicationPosted Jul 24, 2015
We enjoyed our staying , every thing close to the hotel Falls,resturant ,shops and outlet mall
for Everyoneby A verified traveler
It´s a very good hotel. Room was nice and cleanPosted Jul 23, 2015
Cons: It lacks of a Shuttle from Buffalo airport. Cigarrete smell is spread in halls.
It´s a very good hotel. Room was nice and clean. Close to Niagara Falls
for Everyoneby A verified traveler from malone ,ny
beautiful hotel,room was gorgous and comfortable.Posted Jul 23, 2015
Location: not alot to really do outside in the area
everything in hotel was excellent and staff was very friendly and willing to asist with any needs.
for Everyoneby A verified traveler from Indy
Good timesPosted Jul 23, 2015
Very nice ataff, great attitudes the facility is a bit dated, could use some renovation. The room was,wonderful!
by A verified traveler from Seattle, WA
Nothing greatPosted Jul 21, 2015
Can't see the waterfalls even from top floors. Bell staff were rude. Super crowded and slow to load/unload on weekends. Do your self a favor and stay on Canada side.
for Everyoneby A verified traveler from H
Nice and accomadatingPosted Jul 18, 2015
Close to falls! Nice pool.. Gambling, beautiful rooms with a great price!
for Everyoneby A verified traveler from Clayton, New York
Top NotchPosted Jul 17, 2015
Pros: Everything! What is not to like?
I had called ahead to let them know that we would be a late arrival because our flight was scheduled to come in at 12:20 am. Our flight was delayed and we ended up not arriving at the hotel until 2:30am. They had a Penthouse Suite waiting for us for the first night (with no extra charge) but we would have to move to another room for the second night. When I asked what time we had to be out of the first room the gentleman informed us that we could stay there until 4pm and they would move our luggage for us if we wished. Unbelievable! It was awesome. The room the second night was terrific too - not the Penthouse but only one floor below. Don't like the late night flights but some times it is worth it!
for Everyoneby A verified traveler
Posted Jul 16, 2015
We were very happy with the service, right from the beginning with the help with our luggage, parking of the car, etc. Our room was very very nice, could not have asked for anything more. Would definitely go back again should we be in the area.
for Everyoneby A verified traveler from New York
Hotel was close to all attractions and restaurantsPosted Jul 14, 2015
Pros: I liked everything. The staff, was friendly and polite. The food was delicious. The pool and spa was relaxing. It was close to everything.
Cons: Absolutely nothing.
Location: The Niagara State Park was just 3 blocks away. So, was the Canadian border. The Rainbow Mall was 1 block away. Restaurants were inside the hotel.
We were greeted by Valet, when we arrived. We were able to check in early and we did not have to pay any additional fees. The staff was very polite and helpful. The room was lovely. Oh, the bed was so comfortable, not too hard, and not too soft. The view was breath taking. The pool and spa area was very relaxing. We were able to walk to all the attractions, it was that close. The restaurants inside the hotel was affordable, and the food was delicious. Seneca Niagara Resort and Casino had various restaurants to choose from. If you wanted to, you could just stay inside and order room service. We received a card that we could use in the Buffet area and on the Casino floor, courtesy of Seneca - the hotel. This was a wonderful experience. A great getaway from the hustles of life. It's also children friendly. We really enjoyed ourselves, and so will you.