Ratings based on 1,466 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
I've stayed here twice. Nice hotel. Close to downtown but not too close. Rooms are nice size and clean. Parking is not as expensive as some other hotels in Niagara. Great hotel to stay at with young kids as they have access to waterpark and a courtyard which showed a bedtime movie while we were there, not sure if they do this all the time as it was a long weekend.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
reminds me of a 5 star hotel.. no breakfast wifi is slow rooms smell of toliet water
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2015
Clean and friendly staff. It was a great experience overall. It was great having the walkway to the waterpark right there at the hotel so we didn't have to walk outside or lug everything with us. Only downfall was that our fridge in our room was too cold and froze some of the food we brought with us.
3 out of 5
Recommended
for Families
by A verified travelerfrom Ottawa

Conveniently located near the Falls!

Posted May 7, 2015
Pros: Aside from the great location, the hotel staff was very helpful. All the things I needed for my trip were provided and available in the room.
Cons: Update the decor and façade to make it more appealing.
Location: The hotel is in the heart of all activities for kids and adults alike! Too many things to see.
I went on vacation with my sister and her family. I booked this hotel so my nephews can enjoy the water park. It so happened that the park was closed during our 2 day stay which was the only downside during this vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted May 4, 2015
Nice set up with court yards in each section. We were pleasantly surprised.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
I had bad neighbors which made a lot of noise after 10pm . took security forever to resolve
3 out of 5
Recommended
for Families
by A verified traveler

dancing kids

Posted Apr 28, 2015
Pros: the price off season paid less at check out then originally booked staff was very helpful
Cons: have the hotel freshened up looks a bit dated but clean
Location: close to everything
waterpark was closed but we were able to use the pools at the crown plaza or sheraton so kids were still happy. room was pretty dark and a bit gloomy. but over all for the price it was decent.
5 out of 5
Recommended
for Families
by A verified travelerfrom Belleville

Value for money; convenient and family friendly.

Posted Apr 20, 2015
Pros: convenience
stayed a weekend - really enjoyed the convenience of its location and facilities: skywalk to the waterpark, indoor courtyard, access to microwave etc. Room is small but the indoor courtyard makes it up - kids had so much more extra room to run around and play while we prepared meals. We have a toddler so access to microwave is really helpful for heating up milk etc. Staff are extremely friendly and helpful. Overall, we enjoyed the stay and think it's a great value for money choice.
3 out of 5
Recommended
for Everyone
by A verified traveler

noisy, beds were not comfortable

Posted Apr 16, 2015
Pros: close to the fall and restaurants
Cons: check in front desk was not organized, couldn't find my reservation and even when we were told to come back for check in, the room was not ready
I will like to go again, maybe it was just the wrong time of the year to go because the hotel was booked for competitions and the noise from the rooms above us, beside us and in the courtyards were very loud even after 11:00 pm.
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable

Posted Apr 15, 2015
Room was huge! Nice and clean. Staff is very friendly. Hotel was VERY quiet. The only draw back was we were there specifically for the waterpark, but were not informed it was closed on Tuesdays in the off season. Luckily it was a beautiful day for sight seeing and shopping.