Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel waking distance to the fall!

Posted Jun 16, 2014
It was a great stay , breakfast was good beautiful sky view, we recomend!
5 out of 5
Recommended
for Everyone
by mm

Excellent gem on the US side.

Posted Jun 9, 2014
Pros: Very nice breakfast included. Valet parking very easy. Pleasant 18th floor lounge/lookout.
Location: Easy walk to the falls, casino, and restaurants.
Superb service. Quality rooms. (What more can I say? This is what you want, so why say more? I guess just so these people who require I write more somehow are appeased. )
3 out of 5
Recommended
for Everyone
by A verified traveler

nice decoration, Dark rooms

Posted May 25, 2014
Pros: decoration, location
Cons: rooms are very dark
in overall I was happy about it. rooms are clean and location is best. however the weather is cloudy, the rooms are very dark even in early afternoon!! not enough lightening in rooms.... the breakfast was okay and it was nice that it is free but it has very limited options. no pastry, no fruit. warm options were not pleasant at least for my taste. overall after visiting Niagara, I guess I can not expect more from american side probably! I will stay again if I want to visit Niagara...
5 out of 5
Recommended
for Everyone
by Atul from New York

Great location...excellent staff...Full Marks!

Posted May 9, 2014
Pros: Staff was very welcoming and helpfull
Cons: More Food available
Location: Niagara Falls...Zaika Indian Restaurant
Awesome Experience...I highly recommend same ...once we checked in...we are really had a smooth check-in. Propoer directions were given for all the places around to see. The only one thing which I recommend is to have some kind of food made available in the lobby area for late night party guests! Niagara is a place where guests are enjoying till late and it is good to have some kind of finger food is made available! Otherwise..highly recommended place
4 out of 5
Recommended
for Everyone
by Gustavo from Colombia

Nice hotel, close to the Niagara Falls.

Posted May 3, 2014
Pros: Location
Cons: In winter, the rooms are a little cold.
Location: It has a great location and a nice view from the top.
It was a good experience. The hotel is not the best but it is good. It is close to the Niagara Falls and you can get them walking. I had a little setback: I had payed the reservation previously but when I gave them my credit card it was mistakenly charged with 30 dollars and the staff didn't have any explanation. So, the manager promised me the money would be refunded after 1 week and finally so it was.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2014
Successful experience. Nearby principal local attractions
4 out of 5
Recommended
for Everyone
by Steve from Florida

Very close to the Falls.

Posted Apr 4, 2014
Old hotel but nice.Staff excellent. Very clean. Free breakfast AUCE ! Lounge is very small. No restaurant. Breakfast is served in separate room.Was there in March, April so very quiet. Not many people at the Falls that time of year. I would certainly go back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect!

Posted Apr 1, 2014
My girlfriend and I had an early flight out of Buffalo. We decided to make the drive from Milton, ON and spend the night at the falls so we didn't have to leave Ontario at 2am. I found the Giacomo through Expedia and liked what I saw. With room booked, we headed out on our mini journey. We stopped on the Canada side of the falls and ate dinner then proceeded to the NY side. I forgot to mention that it was just short of blizzard conditions outside. We couldn't wait to get to our room. When we got to the Giacomo we were greeted by possibly the nicest, friendliest person behind the desk. His name was Eric. He was as accommodating as he was happy. The perfect welcome in from the cold. He checked us in, gave us a run down of the hotel and he even parked our car. When we got into our room we were blown away! Everything about it defined comfort. My girlfriend ordered up a bottle of wine and guess who delivered it? Eric. Job well done sir. Thank you for a great stay. We will without stay here again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from boston MA

Nice hotel & friendly staff

Posted Mar 31, 2014
Nice hotel, not worth what we paid to stay there. The room was very small, we found a pill bottle under the chair along with crumbs it was apparent the floors had not cleaned under that chair in a long time. When taking a shower our choices were freezing cold water or piping hot! The staff was very friendly, I would stay there again if it were $100 cheaper.
5 out of 5
Recommended
for Everyone
by A verified traveler

25th anniversary

Posted Mar 17, 2014
Nice Hotel, Great View! Near all of the sights. great place to stay