Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Sterling Inn Niagara Falls near IAG Airport

2 out of 5
Sterling Inn Niagara Falls near IAG Airport
9001 Niagara Falls Blvd, Niagara Falls, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 191 out of 481 reviews" "
Rating 8 - Good. 149 out of 481 reviews" "
Rating 6 - Okay. 74 out of 481 reviews" "
Rating 4 - Poor. 36 out of 481 reviews" "
Rating 2 - Terrible. 31 out of 481 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Phyllis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tiolet rocked-- over priced
Stayed 2 nights in Apr 2024

6/10 Okay

Ryan

Stayed 1 night in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to many people at the Motel, the Man who checked us in was very helpful and nice. The Motel is older but very nice. We really enjoyed our stay. The beds were very comfortable. No musty smell.
Stayed 2 nights in Oct 2023

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Owner was friendly and apologetic for the noisy neighbour we had. Felt safe enough. Room was clean and comfortable for a motel.
Stayed 1 night in Aug 2023
Response from Nancy on Oct 6, 2023
Dear Rebecca, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

YA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived around 8 pm and the office was closed. The owner/manager showed up right after I rang and gave us the key for the room. Plenty of parking. Easy access to close by restaurants and shopping. A little far from the fall but overall it was nice place to stay. Wish there were coffee machine in the room.
Stayed 1 night in Aug 2023
Response from Nancy on Sep 9, 2023
Dear YA, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

6/10 Okay

Jahnavi

Stayed 1 night in Sep 2023

8/10 Good

Nilufar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only for an night and it was fine for that
Stayed 1 night in Sep 2023
Response from Nancy on Sep 7, 2023
Dear Nilufar, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Dejan

Stayed 1 night in Aug 2023
Response from Nancy on Aug 27, 2023
Dear Dejan, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Seralathan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went good
Stayed 1 night in Aug 2023
Response from Nancy on Aug 20, 2023
Dear Seralathan, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nancy on Aug 19, 2023
Dear Christina, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

6/10 Okay

Chiranjeev

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nancy on Aug 19, 2023
Dear Chiranjeev, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

kiran

Traveled with family and small children, Traveled with group
Disliked: Amenities
Just fine
Stayed 1 night in Aug 2023
Response from Nancy on Aug 15, 2023
Dear Kiran, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Sowjanya

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here with 3 family members.good option to stay
Stayed 2 nights in Aug 2023
Response from Nancy on Aug 15, 2023
Dear Sowjanya, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Cristy

Stayed 1 night in Aug 2023
Response from Nancy on Sep 1, 2023
Dear Cristy, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

6/10 Okay

Yi

Stayed 2 nights in Aug 2023
Response from Nancy on Aug 14, 2023
Dear Yi, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Gizelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a cozy stay if you dont plan on spendkng much tome in the hotel. A nice place to sleep and shower. Amenities were clean and comfy
Stayed 2 nights in Jul 2023
Response from Nancy on Aug 10, 2023
Dear Gizelle, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Ashika

Stayed 1 night in Aug 2023
Response from Nancy on Aug 10, 2023
Dear Ashika, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
This is motel not hotel . Cost is little high does not worth the hotel cost I spent. .Fine to stay , but bath tub is very small and not that good may be they need to paint it.
Stayed 1 night in Aug 2023
Response from Nancy on Aug 8, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Nancy on Aug 6, 2023
Dear Guest, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Tharun

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nancy on Aug 7, 2023
Dear Tharun, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jul 2023
Response from Nancy on Aug 5, 2023
Dear Kenny, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness
Clean, spacious and easy check in
Stayed 1 night in Aug 2023
Response from Nancy on Aug 4, 2023
Dear Cristina, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

2/10 Terrible

Lynnette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was in complete disrepair. It smelled funny, the toilet rocked, the shower was gross and didn't drain, no hair dryer, the door had to be shoved to enter and close, etc. Really needs updating. On the bright side, the manager was very friendly and I didn't have to haggle with him to get my money back.
Stayed 2 nights in Jul 2023
Response from Nancy on Aug 4, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2023
Response from Nancy on Aug 24, 2023
Dear Andrea, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

4/10 Poor

roy

Traveled with family
Disliked: Amenities
Better insulation on doors
Stayed 1 night in Jul 2023
Response from Nancy on Aug 4, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

8/10 Good

xiuhu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2023
Response from Nancy on Jul 31, 2023
Dear Xiuhu, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

evan

Stayed 1 night in Jul 2023
Response from Nancy on Jul 25, 2023
Dear Evan, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Nancy on Jul 25, 2023
Dear Ira, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

6/10 Okay

Venkatesan

Traveled with group
Disliked: Staff & service
What u get for what u pay. Don’t expect more. It will be just a place to crash for a night. The staff said he don’t have double bed room and it full but 2 rooms next to mine was not occupied. I was ready to pay extra. The toilet commode in 107 is shaking and gives a feel it may fall anytime.
Stayed 1 night in Jul 2023
Response from Nancy on Jul 25, 2023
Dear Venkatesan, Thank you for great review. We’re happy to hear your stay was great. we were fully booked on your check n date. If we had any 2 beds available we would certainly rent it. Thank you again and see you in the near future

10/10 Excellent

Bhuvaneswari

Stayed 2 nights in Jul 2023
Response from Yash on Aug 12, 2023
Dear Bhuvaneswari, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

SRIKANTH

Stayed 1 night in Jul 2023
Response from Nancy on Aug 12, 2023
Dear Srikanth, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Alvaro

Stayed 1 night in Jul 2023
Response from Yash on Aug 11, 2023
Dear Alvaro, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Diane

Stayed 1 night in Jul 2023
Response from Nancy on Aug 10, 2023
Dear Diane, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Marzieh

Stayed 2 nights in Jul 2023
Response from Nancy on Aug 10, 2023
Dear Marzieh, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Urvi

Stayed 1 night in Jul 2023
Response from Nancy on Aug 10, 2023
Dear Urvi, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Ana

Stayed 1 night in Jul 2023
Response from Nancy on Aug 10, 2023
Dear Ana, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Shower head and curtain were broken
Stayed 1 night in Jul 2023
Response from Nancy on Jul 17, 2023
Dear Karim, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Patricia

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nancy on Jul 16, 2023
Dear Patricia, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Naga Sainarayana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property looks like a new one. Very well maintained.
Stayed 1 night in Jul 2023
Response from Nancy on Jul 14, 2023
Dear Naga, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This "hotel" was absolutely disgusting!!!
I have never stayed in a more disgusting room/ location in my life! It was FILTHY!!! The bathroom had pee mixed with a brown slim coming from the toliet seat hinges. There were several bugs in the bathtub and the floor. There were black hairs on the sheets when we pulled back the blankets on the bed... not to mention the stained sheets! We refused to take off our socks because heaven only knows what is really living on that floor!?! The paint and patch work was done by what seemed to be a 3 year old... and the lamp covers looked like someone sat on them! Dont even get me started on the "air freshner" hanging on the wall... there were 4 different lenses inside and believe me the room DID NOT smell good at all so needless to say we hung a towel over what really seemed to be a camera! The whole experience was just so disgusting! We got there super late (around midnight), a man who didnt speak any english tried to confirm our name and room number... he told us the wrong room and after several attempts to open the wrong door he lead us to the right room. Once we entered we turned right back around and he was gone or else we would have left... we started looking for other hotels in the area but with no one avaliable to talk to we decided to check out as early as possible... it was seriously awful! The positive reviews given are simply a joke! Paid family members and friends dont count! DO NOT EVER STAY HERE! It wont let me add the pictures but I have several I will email directly!
Stayed 1 night in Jul 2023
Response from Nancy on Jul 14, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Nancy on Jul 12, 2023
Dear Guest, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
TOO NOISY
This hotel is located on an extremely noisy boulevard with a rambling traffic of speeding trucks and motorcycles. I could not bear the noise for more than 30 seconds. I left right away and now I am expecting a refund from hotels.com. On top of that I had to endure the excruciating experience of trying to find another hotel at sunset in a city where almost all hotels are 100% booked out.
Stayed 1 night in Jul 2023
Response from Nancy on Jul 10, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

4/10 Poor

Whitney

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was very close to the road so at night you heard all the loud noise, & people talking. The parking was ridiculous you couldn’t even get in our vehicle or park in front of our hotel door. The check lady when we got their was very nice , said if we needed anything including ice to let her know , BUT the other two guys on Saturday and Sunday were rude , and said they don’t have ice !!!! The two guys were also stingy on the wash cloths and towels , mind you there’s 4 adults in the room , & we had already returned the dirty ones , each of us showered Friday-Sunday when we checked out of course we will go thru towels and rags but who wouldn’t when you shower on a daily !!! Overall very disappointing. The bathroom was small needs updated (badly)
Stayed 2 nights in Jul 2023
Response from Nancy on Jul 10, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

8/10 Good

Chiragbhai

Stayed 2 nights in Jul 2023
Response from Nancy on Jul 6, 2023
Dear Chiragbhai, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

yasir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our visit, everything was good
Stayed 2 nights in Jun 2023
Response from Nancy on Jul 2, 2023
Dear Yasir, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Motor Inn
I was surprised that a motor inn was clean, comfortable, and considerate. They were going to put us in a single king room, but the tennant before smoked, so they offered us a room with 2 queens. The room looked updated, but the bathroom was rough. It was all clean like I said.
Stayed 2 nights in Jun 2023
Response from Nancy on Jun 30, 2023
Dear William, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

8/10 Good

Richard

Stayed 1 night in Jun 2023
Response from Nancy on Jun 27, 2023
Dear Richard, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

10/10 Excellent

Charleen

Stayed 1 night in Jun 2023
Response from Nancy on Jul 15, 2023
Dear Charleen, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future

4/10 Poor

Vicky

Stayed 2 nights in Jun 2023
Response from Nancy on Jul 10, 2023
Thank you for your feedback. We apologize that we fell short of your expectation. We take customer care at utmost priority and try to serve our guest in best possible way. We appreciate your business and would like to serve you again Thanks

10/10 Excellent

Herbie

Stayed 1 night in Jun 2023
Response from Nancy on Jun 23, 2023
Dear Herbie, Thank you for great review. We’re happy to hear your stay was great. Thank you again and see you in the near future