Dinner served, Italian cuisine

Reviews of Kalika Hotel

2 out of 5
Kalika Hotel
795 Rainbow Blvd, Niagara Falls, NY

Reviews

7.4

Good

Rating 10 - Excellent. 146 out of 420 reviews" "
Rating 8 - Good. 123 out of 420 reviews" "
Rating 6 - Okay. 68 out of 420 reviews" "
Rating 4 - Poor. 42 out of 420 reviews" "
Rating 2 - Terrible. 41 out of 420 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Trilok

Traveled with family
Liked: Cleanliness, staff & service, amenities
Swimming pool can be better with warm water
Stayed 1 night in Apr 2024

8/10 Good

Barbara Corazon

Traveled with family and small children
Liked: Amenities
Great location
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Barbara Corazon,We are thrilled to hear that you enjoyed our hotel's convenient location. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

suvadipta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good property
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello suvadipta,We are pleased to hear that you found our property to be enjoyable. If you have any further feedback or suggestions, feel free to reach out to our management team. Your input is valuable as we strive to enhance the guest experience.

10/10 Excellent

Jaydeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of best motel in niagrafalls
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jaydeep,We appreciate your feedback on our motel in Niagara Falls. We strive to provide exceptional service and amenities for all our guests' satisfaction. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Jay,We appreciate your feedback on our hotel pricing. Should you have any further comments or suggestions, please feel free to reach out to us at your convenience.

6/10 Okay

gary

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in person was not friendly no welcome to Kalika Came back to room the next the afternoon no house keeping Had to get our own wash clothes towels and tissues Not the best for the price we paid
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello gary, We appreciate your feedback regarding your recent stay at Kalika. We encourage guests to reach out to our hotel management team directly for any concerns to ensure a more positive experience in the future.

2/10 Terrible

Allyson

I cannot say enough bad things about this. Hotel room(s) yep. We had to get two since the first one was so dirty and the second one was just as bad. The pool was FREEZING as well. Do NOT stay here
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Allyson,It's disheartening to learn that both rooms didn't meet your expectations and that the pool temperature was not satisfactory. Please accept our sincere apologies for any inconvenience or discomfort caused. We take your feedback seriously and will address these issues with our team to ensure improvements are made.

6/10 Okay

Lisa

Liked: Cleanliness
No hot water
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Lisa, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will ensure any issues are addressed appropriately. Please feel free to reach out to management directly to discuss your concerns further.

10/10 Excellent

Luis Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean, in addition the breakfast was good, many options and fresh food.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Luis Armando,We are thrilled to hear that you enjoyed our spacious and clean rooms as well as our breakfast selection with fresh options. Your positive feedback is truly appreciated and we hope to welcome you back in the future. Thank you for choosing our hotel for your stay.

4/10 Poor

Roger

Traveled with partner
Disliked: Property conditions & facilities
No hot water front desk didnt care tv only 4 stations only thing good was the maid she was very pleasent and helpfull
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Roger, We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you experienced. We thank you for highlighting the exceptional service provided by our maid. We strive to address all concerns to improve our guests' experiences in the future. Thank you for bringing this to our attention.

8/10 Good

athena

Traveled with family
Liked: Cleanliness, staff & service
Friendly staff, great location -walking distance to the falls. Free Continental breakfast as expected. Adequate beds. Only 2 pillows per bed, but we slept well. Hvac temperature was off, had to use AC in winter - we let them know.
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello athena,Thank you for sharing your feedback with us. We're glad to hear you enjoyed our convenient location and helpful staff. Your comments regarding the amenities and services provided will be shared with the team for their review and improvement. We appreciate your understanding and look forward to welcoming you back in the future.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, staff was very nice.. they let me check in a hour early. Highly recommend
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 10, 2024
Hi Christopher,We greatly appreciate your kind words! Providing excellent customer service and maintaining clean rooms are top priorities for us. Thank you for acknowledging our efforts. We look forward to your next visit.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Joseph,We're thrilled to hear you had such a fantastic experience during your stay with us! Should you have any more insights to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

irishjoy

Traveled with family
Clean
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 6, 2024
Dear Guest,It's great to hear that you found our property clean to your satisfaction. Maintaining high standards of cleanliness is a top priority for us. We look forward to hosting you again soon.

6/10 Okay

Roberto

Traveled with family and small children
Disliked: Amenities
Limited parking
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Hi Roberto,Thank you for your feedback and for choosing our hotel. We regret any inconvenience caused by our limited parking availability. We appreciate your comments and will continue to strive to improve our services.

8/10 Good

Tierra

Traveled with partner
Liked: Cleanliness, staff & service
Twas fine
Stayed 1 night in Apr 2024
Response from Manager on Apr 3, 2024
Hello Tierra,We appreciate you taking the time to share your feedback with us. Your comments are valuable as we continually strive to enhance our guests' experiences. Thank you for choosing to stay with us.

10/10 Excellent

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Krystal,We're delighted to hear you found our hotel conveniently located. Being close to local attractions is something we pride ourselves on. We hope you had a wonderful time exploring the area during your stay.

2/10 Terrible

Prashant

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional, I booked the dates incorrectly. They denied to update the dates, even I ask to pay additional amount if required.
Response from Manager on Mar 13, 2024
Hello Prashant, We aim to accommodate all our guests' requests; we suggest reaching out to our management team directly for further assistance regarding date changes. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and the convenience of walking distance to the popular spots; will stay again :)
Response from Manager on Feb 9, 2024
Hello Carolyn,Thank you for choosing our hotel for your recent stay and for taking the time to share your positive experience with our friendly staff. We are delighted to hear that our location worked well for you and that you found it convenient to reach popular attractions on foot. We look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great as it’s close to the US/Canada border, but the hotel was more like a motel. Yes, the price was fair but next time I may pay a little more extra for a cleaner and safer hotel. It felt a little sketchy.
Stayed 1 night in Sep 2023
Response from Manager on Dec 7, 2023
Hello Stephanie, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize if our accommodations did not meet your expectations. We value your safety and cleanliness concerns and will take them into consideration for future improvements. We hope you will give us another opportunity to provide a better experience in the future.

10/10 Excellent

OLEXANDR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello OLEXANDR,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

2nd_1st

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that it was right across the street from the casino at a fraction of the price!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello 2nd_1st,Thank you for your feedback! We're glad to hear that you found our hotel's location convenient and affordable. We strive to provide value for our guests and we're delighted that this was reflected in your experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Alexander,Thank you for sharing your feedback with us. We appreciate your rating and are glad that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. If you have any future inquiries or require further assistance, please do not hesitate to contact us. We look forward to welcoming you back in the future.

6/10 Okay

Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Everything was fine but I wished the tv had fox channel. Missed my football game.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Adamilca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property delivered fair value. The room hvac was noisy and intermittent which was problematic for sleeping.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 7, 2023
Hi John,Thank you for taking the time to share your feedback! We are glad to know that you had a nice stay with us. However, we regret any inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

8/10 Good

sabin, Rahway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great price, rooms are clean.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello sabin,We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean. Thank you for your kind feedback on our pricing, we strive to offer our guests a great value. We look forward to welcoming you back in the future for another enjoyable experience.

6/10 Okay

Miranda

Traveled with family
Liked: Room comfort
Disliked: Staff & service
second stay not so good
Kalika hotel was a bad hotel to stay in this time, my family and i have staed in this same hotel before and service was much better then than this stay staff where grumpy and rude when we had to ask questions, breakfast food wasnt so good stail and milk was expired juice machine not working, had to ask for new bedding twice because the linen was not clean there where still hair on the pillow and sheets had bad stains
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 4, 2023
Hi Miranda,We apologize for the disappointing stay you had. Please know that we take your feedback seriously, and we are addressing the issues you mentioned with our management team for improvement. We truly regret that we didn't meet your expectations during your return visit. Your satisfaction is important to us, and we hope you'll give us another chance in the future to provide you with a much-improved stay.

10/10 Excellent

Patrycja

Stayed 1 night in Oct 2023
Response from Manager on Nov 19, 2023
Hello Patrycja,Thank you for taking the time to leave us a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service to all our guests and it is great to know that we met your expectations. We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby State Park Niágara Falls
Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Omar,Thank you for mentioning the nearby State Park Niagara Falls. We are glad to hear that our hotel is conveniently located for you to explore and enjoy the beautiful surroundings.

10/10 Excellent

Shibin

Liked: Cleanliness, staff & service, property conditions & facilities
There is a$$©§€ lady who was in reception for morning check out !!! Just ignore that, i cannot rate reduce rating just coz of that
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Shibin,We apologize for any inconvenience caused by our receptionist. We appreciate your understanding and hope that it does not affect your overall experience with us. Thank you for sharing your feedback.

10/10 Excellent

Shaniya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Hi Shaniya,Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are delighted to hear that you had a positive stay. We hope to have the pleasure of hosting you again soon.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 26, 2023
Hi Antonio,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

4/10 Poor

Roderlyn

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Owner was friendly, however, the property needed more cleaning and walls are paper thin. You can next doors’ noises.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Roderlyn, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness and noise issues during your stay. We will address these concerns promptly.

10/10 Excellent

Kavitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Hi Kavitha,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Erika,Thank you for your positive review! We appreciate your feedback and we hope to welcome you back again soon.

4/10 Poor

Lorna

Business traveler
Disliked: Cleanliness, staff & service, amenities
The sraff was unfriendly. The breakfast was from 6_9 they could not wait until people get out of the dining room for them to pick up bagel and turn off the waffle machine, wouldn't recommend to anyone
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Hi Lorna,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future.

10/10 Excellent

Katlyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool rude owner avoid
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Katlyn, We apologize for any inconvenience caused. We appreciate your feedback and will take it into consideration for future improvements.

8/10 Good

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place & nice employees
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 19, 2023
Hi Ronaldo,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

8/10 Good

Manali

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for pleasant stay
Response from Manager on Oct 18, 2023
Hi Manali,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Billy

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Billy,Thank you for your incredible rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back in the future.

6/10 Okay

Partha

Traveled with family
Niagara trip
Price is too high, may be proximity of Niagara could be a reason. Never stay there again!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Hi Partha,On behalf of our entire team, I would like to apologize for not meeting your needs with our pricing. We are so disappointed to learn that we fell short of your expectations during your most recent stay with us. We hope you will remember our attributes and return for a future stay to see how we are continuing to grow and evolve.

8/10 Good

Manali

Liked: Cleanliness, staff & service
Nice hotel with good friendly staff members
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Manali,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place to stay, breakfast was good, walking distance to falls and food. Great location. Just needs a little paint and touch ups. Would absolutely stay here again
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Stephanie,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon, and thank you for choosing us as your destination of choice.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

2/10 Terrible

Ankur

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No lock in bathroom door
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Ankur ,Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

6/10 Okay

KAUSHIK

Traveled with family
Disliked: Cleanliness, staff & service
no room service, Toilet is very small. Instead of a Queen, they provided double beds. The hotel charge per night is too high considering the level of service. I didn't like the overall stay.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 12, 2023
Hi Kaushik,We regret that your experience did not meet your expectations. This is certainly not the standard we aim to uphold. We will investigate your issues with our team to take corrective measures for your future visits. Hope you will choose us again in the future.

10/10 Excellent

Romeo, Paramaribo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was unexpectedly surprised. Will definitly recommend them for future stay and reference.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Dear Guest,Your kind words mean a lot to us, and we truly appreciate your positive feedback. It was a pleasure having you as our guest. Thank you for your fantastic review and we eagerly await the privilege of serving you again soon!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service
Response from Sophia CSR on Oct 11, 2023
Hi Kayla,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Clean smart rooms. Friendly staff and very convenient for everything I wanted.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Gareth,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff. Your voice is very valuable to us and we hope you will return on your next travels.