Niagara-on-the-Lake Vacations from $629

Service was excellent. All of the employees that we encountered were very helpful and attentive. However, I wasn’t impressed with the location, the whole system for valet parking was really odd where you had to wait in the restaurant to get the car. I understand Toronto is a big city with traffic issues but we have never stayed at another Toronto hotel like that. The room was small and the hotel overall just looked like a remodeled holiday inn. Nothing luxurious or special like the ritz or Shangri la although it was just as expensive. I really had higher hopes for this place.

We loved our stay at HotelX. Modern and clean rooms and great options for dining and the most amazing staff!!

There was no one at the front desk when we got there to check in. We rang the bell, looked around but no one in sight. There was a note that said "I am away and will be back".!! No phone number, no time mentioned as to when they would be back. Half an hour later someone shows up and instead of apologizing this not so bright guy says "I left a note that I am away"!!. Seriously? How did this note add any value to the customer who could see with their eyes that no one was there? No contact phone number, no time as to when they would be back, nothing! Did this person even clear grade school?

A really enjoyable stay in Toronto. The hotel was really good and the staff were excellent. Big shout out to the Irish chap at Reception who was moving back to Dublin. Good luck!

The location was perfect with an easy walk to downtown entertainment and restaurants! It felt safe with good security. Lovely view of the lake from a wall of windows! It was a very welcoming and comfortable place. We will definitely use this company again.