Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Comfortable hotel in the centre of Nice

Posted Sep 15, 2014
Pros: The professionalism of the staff.
Location: central location. easy to walk to the beach and the old town. Go on the hop on/hop off bus. If you are fit you can walk everywhere
We stayed for 4 nights. The staff were very friendly and helpful. The hotel was comfortable. The standard room was small but adequate. The breakfast was OK. The hotel is less than 10 mnutes walk from the beautiful parks and Massena square which was bathed in light every evening.
3 out of 5
by A verified traveler from alabama

Posted Sep 9, 2014
Would rate higher if the hotel staff reception was more friendly and helpful. Only one person at reception desk was nice and helpful...that was the day we checked in. Room was comfortable and quiet. Older hotel that needs renovation, otherwise close to beach and vieux nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Well located, clean hotel

Posted Sep 6, 2014
Pros: Location
This is a very well located hotel, close to the beach and to the center of Nice and the old town. The hotel is fairly standard with all regular amenities that one would expect from a hotel of this standard. The staff is nice and friendly. The room is spacious and clean. We also purchased the breakfast which was good and varied.
4 out of 5
Recommended
for Everyone
by A verified traveler from beirut

Best spot in town

Posted Sep 5, 2014
Excellent location. Comfy bed. Very very tight space
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Great Hotel in Centre of every thing

Posted Sep 5, 2014
My wife and myself went for a long week end for our 25th wedding anniversary and the hotel was in a perfect location walking distance to the beach, square & restaurants and bars. The hotel was clean and the staff very polite and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from V

Nice hotel in heart of Nice

Posted Sep 5, 2014
Enjoyed our stay at Hotel Massena. It was well located close to everything and a 10 minute walk to train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice is nice.

Posted Jul 23, 2014
Pros: Staff was great. Room very comfortable. Nice size. Easy access to all.
Great hotel. Very friendly, kind and helpful staff. Both French and English spoken. Easy access to plazas, beach, trains, stores, etc. Very happy.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
Dear Katie, It is always a pleasure to read reviews of our customers and even more when they are glowing like yours. Thank you for taking the time to share your experience of stay at the Hotel Massena. We strive every day to exceed our guests' expectations. I am so happy that you had such a pleasant experience with us. We look forward to welcoming you back, Yours sincerely, Perrine Pellet, public relations manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful staff, good location, clean and comfy

Posted Jul 12, 2014
Hotel staff helped us coordinate with airline for our lost baggage. Hotel was clean and in a great location. Definitely recommend.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
My sincerest appreciation for your kind words. From our housekeeping staff to our Front Desk Agents, one of our top priorities is to fulfill all of our guests’ needs so I am so pleased you found our service to be helpful. Thank you also for recommending us and I hope during your next visit to Nice you stay with us again. Perrine Pellet, Public Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

This is a nice hotel and a great location.

Posted Jul 5, 2014
We stayed 2 nights at this hotel and really enjoyed it. It is a really great location. It is about 3 blocks from the beach. There is a nice splash pad for the kids about 1 block away. When you leave the hotel and go to your right there are a lot of restaurants and shops. The people at the hotel were very nice and let us get our room early. They booked us a nice tour and booked us a shuttle to get back to the airport. They have a nice breakfast. We got an upgrade to our room so we had a nice size room. The bathroom is very large with a nice shower. We really enjoyed ourselves.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
We want to extend our sincerest gratitude for taking the time to share your experience and to highlight all the wonderful things you enjoyed about your stay. Thanks to its privileged location, the Hotel Massena is the perfect place to enjoy the city of Nice. To accompany you throughout your stay, we put at your disposal a blog with news and many places not to be missed (restaurants, sightseeing, events...). It is with great pleasure that we note our staff was of great assistance during your stay. I will make sure to pass along your appreciation to all of them. It is through feedback such as this that inspires us to continue to provide the five-star service that we are known for. Thank you! Perrine Pellet, Public Relation Manager
3 out of 5
by A verified traveler from london

Hotel in the centre of town

Posted Jul 2, 2014
1 night stay, basic room but hotel located in a good area. Friendly staff.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
Thank you for sharing your recent experience. Guest comments help us maintain and improve our standards of service. Perrine Pellet, Public Relation Manager