Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Nice is nice.

Posted Jul 23, 2014
Pros: Staff was great. Room very comfortable. Nice size. Easy access to all.
Great hotel. Very friendly, kind and helpful staff. Both French and English spoken. Easy access to plazas, beach, trains, stores, etc. Very happy.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
Dear Katie, It is always a pleasure to read reviews of our customers and even more when they are glowing like yours. Thank you for taking the time to share your experience of stay at the Hotel Massena. We strive every day to exceed our guests' expectations. I am so happy that you had such a pleasant experience with us. We look forward to welcoming you back, Yours sincerely, Perrine Pellet, public relations manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Helpful staff, good location, clean and comfy

Posted Jul 12, 2014
Hotel staff helped us coordinate with airline for our lost baggage. Hotel was clean and in a great location. Definitely recommend.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
My sincerest appreciation for your kind words. From our housekeeping staff to our Front Desk Agents, one of our top priorities is to fulfill all of our guests’ needs so I am so pleased you found our service to be helpful. Thank you also for recommending us and I hope during your next visit to Nice you stay with us again. Perrine Pellet, Public Relation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

This is a nice hotel and a great location.

Posted Jul 5, 2014
We stayed 2 nights at this hotel and really enjoyed it. It is a really great location. It is about 3 blocks from the beach. There is a nice splash pad for the kids about 1 block away. When you leave the hotel and go to your right there are a lot of restaurants and shops. The people at the hotel were very nice and let us get our room early. They booked us a nice tour and booked us a shuttle to get back to the airport. They have a nice breakfast. We got an upgrade to our room so we had a nice size room. The bathroom is very large with a nice shower. We really enjoyed ourselves.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
We want to extend our sincerest gratitude for taking the time to share your experience and to highlight all the wonderful things you enjoyed about your stay. Thanks to its privileged location, the Hotel Massena is the perfect place to enjoy the city of Nice. To accompany you throughout your stay, we put at your disposal a blog with news and many places not to be missed (restaurants, sightseeing, events...). It is with great pleasure that we note our staff was of great assistance during your stay. I will make sure to pass along your appreciation to all of them. It is through feedback such as this that inspires us to continue to provide the five-star service that we are known for. Thank you! Perrine Pellet, Public Relation Manager
3 out of 5
by A verified traveler from london

Hotel in the centre of town

Posted Jul 2, 2014
1 night stay, basic room but hotel located in a good area. Friendly staff.
Comment from Hotel Management
Aug 6, 2014 by Perrine Pellet, Hotel Management
Thank you for sharing your recent experience. Guest comments help us maintain and improve our standards of service. Perrine Pellet, Public Relation Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel close to everything.

Posted Jul 2, 2014
Had a pleasant stay; it was pretty close to everything and their staff were helpful but their internet doesn't work well. Kept going off and on.
3 out of 5
Recommended
for Everyone
by Tony from Sweden

Modern lobby, average rooms

Posted Jun 15, 2014
We were happy with our stay at hotel massena. The hotel staff were friendly and fairly helpful. The room was smaller than expected/showed in the picture. The breakfast was good, but arguably overpriced. I would recommend to get breakfast at any other local restaurant. Usually runs about 7-9 euros for a coffe, juice, baguette, croissant. All in all, we were happy with our stay and may consider going back to the same hotel for our next trip.
4 out of 5
Recommended
for Everyone
by Helen from Oxford

Ideal for a quick city break;; home of the Fauves

Posted Jun 8, 2014
Pros: Very comfortable, and the breakfast was available for an extended period.
Cons: The bath/shower needs extra handholds.
Location: Visit the Old Town and museums in Nice. Startours offer day excursions in the region Do not miss the fortified hilltowns of Eze and St Paul de Vence.
A central location in Nice, within easy reach of the Old Town and the Promenade des Anglais. Inevitably the town gets a little frisky at night, so there is some noise, but the bed is very comfortable and the facilities are good. The bath/shower needs extra handholds for those less sure of their footing; but apart from this I found the staff most friendly and approachable. They were very helpful with arranging small trips.out to the region, where the colours, flowers and character of the light explain why Chagall, Picasso and Matisse, among many others, found inspiration for their work. If you eat out, make sure you have the wild sea bass, as the farmed is not of the same quality.there are many good restaurants, and the local wine is rose.
4 out of 5
Recommended
for Everyone
by JD from Scotland

Quality Hotel - Nice

Posted May 27, 2014
Pros: See above.
Cons: See above comments about the WIFI system.
Hotel Masséna is a quality hotel in an excellent city centre location. The rooms are spacious, clean and comfortable, if lacking in a comfortable seat. The breakfast buffet was to a high standard. Perhaps the best thing of all about the Masséna was the quality of the staff. They were, bright, cheerful, professional and all very helpful. My only moan was about their WIFI system which required you to sign on with ID and Password after every 45 minutes. I would recommend the Masséna.
5 out of 5
Recommended
by A verified traveler from Australia

Fantastic

Posted May 26, 2014 on Hotels.com
Spent 4 days in Nice couldn't ask for a better location. Staff were extremely friendly! Will def be back next year.
4 out of 5
Recommended
for Everyone
by Jack from Picton, Ontario CANADA

Good city hotel

Posted May 23, 2014
Pros: Convenient, but smallish room fairly typical for France - breakfast buffet was great, with a good variety of choices.
Excellent location - walking distance to restaurants, old town, the Prom des Anglais, etc