Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
4.5 Room cleanliness
5.0 Service & staff
3.0 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Sumacfrom Indiana, USA

A++ service!!

Posted Mar 30, 2012
Pros: Personal service, friendly and DEDICATED staff!
Cons: stiff bed
Location: in the Furumachi "old city" portion of Niigata. Walking distance to post office, indoor/outdoor shopping mall, TONS of dining!
I only give this a hotel a 4 due to the bed. We had the same problem at the hotel we stayed at in Tokyo; the bed was INCREDIBLY stiff! I'm not sure if this is a norm in Japan as it was our first visit. Bed aside though, this was a fantastic hotel. The room was small compared to American rooms, but again, I think it was standard for Japan as our hotel in Tokyo was of similar size. The common areas were spotless, the room was in great shape (less the concrete bed, of course), and the staff was more than accommodating. In fact, one of the ladies at the front desk (the one we dealt with the most because she spoke English very well) volunteered to bring in her personal iron from home because it had a built-in steamer that my girlfriend needed for the silk portion of her desk!! She even took the time to explain the hotel's public bath to me. Amazing hospitality!! Amazing service!!
4 out of 5
for Everyone
by A verified travelerfrom Indiana, USA

Nice hotel, Nice staff, Hard bed.

Posted Mar 28, 2012
Pros: Location.
Cons: Bed.
The hotel was nice but the beds were very hard. The staff was very helpful.