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Reviews of Park Hyatt Ningbo Resort and Spa

5 out of 5
Park Hyatt Ningbo Resort and Spa
188, Dayan Road, Dong Qian Lake, Ningbo, Zhejiang

Reviews

9.4

Exceptional

Rating 10 - Excellent. 38 out of 51 reviews" "
Rating 8 - Good. 10 out of 51 reviews" "
Rating 6 - Okay. 2 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Tea House
The hotel provided simply the best wanton soup and crab dimplings we have ever had! All this in a 500 yr-old building with charming staff. Not too shabby.
Stayed 2 nights in Oct 2021

10/10 Excellent

Lijun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel and such a good place
The staying experience is amazing ! My parents and my little boy love playing in the yard and the lake view is amazing ! Also the food is wonderful too. We spent all day long to explore the hotel . love it
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Thank you.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Zhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful peaceful site.
It was our our 39th wedding anniversary. They did a wonderful job to help us celebrate.
Stayed 2 nights in May 2018

10/10 Excellent

Meixian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had great family stay
Staffs are very nice and helpful. The food is super delicious we are very satisfied.

10/10 Excellent

hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

paul, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy life escape
Warm hospitality and a relaxing resort
Response from General Manager on Nov 16, 2016
Dear guest,   Thank you very much for taking the time and effort to share your experiences with us in Expedia.   We are glad to hear that you are satisfied with the stay. It is our pleasure to bring you a wonderful experience in Park Hyatt Ningbo Resort and Spa. Whether the hotel location, interior design or breakfast as well as the beautiful Dongqian Lake, we are working to provide the “Unique” to our guests.   We sincerely look forward to your visit again!   Jenny Yin Director of Operations

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Loveley Weekend
First time with Expedia, first time with Hyatt, first time in Ningbo, everything was perfect, well worth the money. They have a great Chinese restaurant, with really nice seafood and a very large selection. The waiters and waitresses were extremely helpful and recommended great dishes. We did not try the western restaurant. Everything about the hotel was perfect for us.

10/10 Excellent

Kashan, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable, relaxing holiday.
Was an awesome weekend getaway. Staff werr friendly and accomodating. The hotel was as good as any 5 star rated place. Food was first class. Most importantly, it was great value for money! Would definitely return.

10/10 Excellent

Fanny Wang, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and barth roon. In room coffe is good.
This is my 2nd time stay at this hotel, this time is really great station. The room is good as usual. To my surprise, there is a small garden of my this this time which is really great, more space to extend to enjoy the garden, quite and private. For sure will stay here again in future.

6/10 Okay

Manabrownie, Shanghai

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Don't expect it's Hyatt!
Stayed for 2 days as a family vacation. The design of hotels are quite good, matches with lake scenery. The indoor pool was breathtaking with 2 giant swings and huge drums, an idea of East-meets-West is really working. Although hotel stuffs are trying to work for their best, some stuffs were very annoying. Not only they aren't fluent enough in English to communicate, we were rushed to finish our dinner at main dining room around 9pm, although they close at 10pm. Even a staff who seemed originally from European country, he sneaked into same dining room with guest, and picking desert from buffet counter, which guest are still eating. As long as the room are fully booked, main branch of Hyatt would be satisfied, I guess....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort hotel!
We were arranged with a balcony room with the best lake view on 3rd floor. have dinner in their Seafood house and Afternoon Tea at Tea house. All are great!

10/10 Excellent

SIJIN

Stayed 1 night in Jan 2024

10/10 Excellent

SIJIN

Stayed 1 night in Jan 2024

8/10 Good

Ronald Yuen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lakeside resort setting outside Ningbo city
We had two rooms, one was upgraded which was very nice of them. However, the thermostat of one room did not work, which was freezing. The resort setting was beautiful and tranquil. The Chinese restaurant was excellent where we had two dinners. The breakfast buffet spread was impressive and good quality. The indoor swimming pool was beautiful. All in all, a very pleasant stay.
Stayed 2 nights in Jun 2023

8/10 Good

Bing Huen

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
总体体验极差
作为一晚3千多的柏悦酒店，不能说满意，甚至是失望的。一抵达酒店就看到大门处烟蒂、塑料瓶。办理入住时排队时间实在太久了，仅因柜台只有2名服务人员办理入住手续，而且花上大把时间在推销后续的餐饮预订及其他付费项目。晚上，满怀期待的前往酒店中餐厅“东钱渔港”用晚餐，结束后等接驳车又花了半小时，期间不停的询问，只收到服务员说“已经叫车了”，结果就是在院子里被蚊子咬的满腿 ：（，还为此错过了酒吧的昆曲。总体体验非常不满意！！
Stayed 1 night in Jul 2021

10/10 Excellent

Yixuan

Liked: Cleanliness, property conditions & facilities, room comfort
酒店的服務人員素質落差很大, 有的服務員態度很好非常專業, 有的服務員非常的沒耐心一點不像是五星酒店的服務人員, 大大的降低了入住的體驗
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
寧波でハイアット
船の遊覧がなかなかよかったです。 人も少なく落ちついていました。
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リゾート気分が味わえる
8月の平日に2泊しました。混んでなかったせいか部屋をアップグレードしてくれました。部屋は広く清潔で快適でした。数日前の台風の影響で屋外のプールがメンテナンス中で使えず大変残念でしたが、室内プールも楽しめました。気軽にリゾート気分を味わえて満足しています。
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
環境文化創新連結性很好
Stayed 2 nights in Feb 2019

10/10 Excellent

CHIH Lang Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得多住幾天
環境優美，服務人員親切，餐食美味，值得多住幾天的渡假酒店
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务人员很热情，房间也很干净，就是灯光很暗，可能是特意营造如此氛围，但是房间内有楼梯，小朋友摔了几次了，这两者是不是该综合考虑一下。其他都很完美，餐饮也不错。
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
期待していた雰囲気が用意されています
外国人が期待する中国の建物の雰囲気がここにはたくさんあります。静かな湖畔の集落を長い時間をかけてリゾートにしただけあり、ホテルから出なくても良いホテルです。海鮮レストランの中華はこの街一番のお味かと。
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Chun Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

MK73, 日本東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優雅に過ごせるリゾートホテル
古きの良さと時代の鼓動を両方体験できる作りがとても気に入りました。山水画のような湖と山を眺めているだけで時間が静かに過ぎていきます。サービススタッフのレベルは総じて高く、快適に滞在できました。
Stayed 2 nights in Dec 2017
Response from Park Hyatt Ningbo Resort and Spa on Jan 10, 2018
Dear guest, Thank you very much for taking the time and effort to share your experiences with us in Expedia. Wish you stay with us again.

10/10 Excellent

Jingjia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Ruiying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
极好的体验，我们一家三口极喜欢
非常非常棒，整个酒店设计的非常精美，房间很大很有品位，我和老公和孩子流连忘返，实在不想离开，并且决定将这个酒店列为我们度假首选。在入住期间，孩子玩具没电了，前台的候姓女孩积极帮助寻找，随后维修人员带着改锥来的时候还留给我们了备用电池，太令人惊喜和感动了。
Stayed 2 nights in Nov 2017
尊敬的宾客， 您好！首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。 很高兴得知您对此次的入住感到满意。能为您带来美好的入住体验，是宁波柏悦酒店全体同仁的荣幸。无论是从酒店地理位置、室内设计还是我们精心准备的早餐以及绝美东钱湖景，我们都致力于为每位贵宾提供最与别不同的入住体验，希望每位贵宾都能在酒店度过美好时光。 我们诚意期待您的再次光临！ 此致 敬礼

8/10 Good

shuyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
中餐厅特别棒！
房型和服务都无可挑剔，中餐厅和西餐厅都吃过了，相比而言中餐厅更加棒，西餐厅的菜品单调了一点
Stayed 2 nights in Oct 2017
尊敬的宾客，您好！ 首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。 对于您本次入住给我们的反馈，我们很重视您提出的对于餐饮的意见和建议，您的意见和建议是我们不断改进的源动力, 非常感谢您提出的宝贵意见。 期待您再次莅临宁波柏悦酒店。 此致！ 敬礼

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常理性的度假酒店

10/10 Excellent

PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jangwon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all good overall. when called for buggy pick up service, staff did not understood english much(only downside)

10/10 Excellent

CHENGLONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常漂亮的酒店，位置非常好，就在东钱湖边上，离小普陀景区也很近。
Response from General Manager on Nov 16, 2016
尊敬的宾客，   您好！首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。   很高兴得知您对此次的入住感到满意。能为您带来美好的入住体验，是宁波柏悦酒店全体同仁的荣幸。无论是从酒店地理位置、室内设计还是我们精心准备的早餐以及绝美东钱湖景，我们都致力于为每位贵宾提供最与别不同的入住体验，希望每位贵宾都能在酒店度过美好时光。   我们诚意期待您的再次光临！   此致 敬礼   印珍妮 酒店运营总监

6/10 Okay

Zhongai

Liked: Property conditions & facilities, room comfort
酒店设施总体来说很好，但我们一开始入住的园景房空调声音实在太大，导致无法入睡，后来换了房间解决了。另外酒店目前的服务和管理水准来说无法和柏悦品牌和酒店价格匹配，希望将来能有所提高。
Response from General Manager on Nov 16, 2016
尊敬的宾客，您好！   首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。   对于您本次入住给我们的反馈，我们很重视您提出的对于空调声音的意见和建议，我们已与相关部门进行沟通和整改，您的意见和建议是我们不断改进的源动力, 非常感谢您提出的宝贵意见。   期待您再次莅临宁波柏悦酒店。   此致！   印珍妮 酒店运营总监

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

YIKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
在酒店前台预定第一天的早餐是133元一位，没有额外的服务费，第二天早上直接去餐厅吃早餐，签单才发现居然是198+15%服务费，两天同样的早餐却是两个价格，心里十分不爽，酒店也没有提前告知有这个价格差别。后来经过沟通还是解决了，但是酒店的服务不应该有这样的失误。
Response from General Manager on Nov 16, 2016
尊敬的宾客，您好！   首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。   对于您本次入住给我们的反馈，我们很重视您提出的对于早餐服务的意见和建议，我们已与相关部门进行沟通和整改，您的意见和建议是我们不断改进的源动力, 非常感谢您提出的宝贵意见。   期待您再次莅临宁波柏悦酒店。   此致！   印珍妮 酒店运营总监

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフの対応がよい
スタッフの対応がよく、滞在中リラックスできました。プールが無料で使用でき、充実していました。また、料理も美味しかったです。
Response from General Manager on Nov 16, 2016
ありがとうございます。 良い1日を。

8/10 Good

Chu Yui, HK

Liked: Cleanliness, property conditions & facilities, room comfort
酒店環境是不錯，房間很乾淨，遺憾的是浴缸的水不太熱，開到最熱也只能泡個溫水澡，一下就冷了。酒店住宿的服務還行，就是點餐慢了點，然後第二天在餐廳吃午飯和下午茶的服務很失望，連四星級的標準都達不到。
Response from General Manager on Nov 16, 2016
尊敬的宾客，您好！   首先，我谨代表宁波柏悅酒店感谢您对我们的支持，并且拨冗在Expedia网站与我们分享您的入住体验。   对于您本次入住给我们的反馈，我们很重视您提出的对于餐厅服务的意见和建议，我们已与相关部门进行沟通和整改，您的意见和建议是我们不断改进的源动力, 非常感谢您提出的宝贵意见。   期待您再次莅临宁波柏悦酒店。   此致！   印珍妮 酒店运营总监

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As I stay in weekend so lot of peoples, in general still very quite, but the brakefast area really overcrowd
Response from General Manager on Nov 16, 2016
Dear guest,   Thank you very much for taking the time and effort to share your experiences with us in Expedia.   It is our pleasure to bring you a wonderful experience in Park Hyatt Ningbo Resort and Spa. Whether the hotel location, interior design or breakfast as well as the beautiful Dongqian Lake, we are working to provide the “Unique” to our guests.   We sincerely look forward to your visit again!   Jenny Yin Director of Operations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
放松惬意赏湖景
酒店本身硬件软件都很不错，但是周边目前还没有完全开发，餐饮选择较少

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住在半島上的湖畔房 與主樓相差房價230很值 酒店很大还很新 吃飯推薦中餐廳 另外早餐可以選送餐服務中的寧波早餐 感覺比西餐廳的自助好

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一流的环境，舒服的旅程
度假类酒店，酒店靠湖，风景很不错，非常幽静。酒店内是相对封闭的园林感，较有设计感，空气也很好，就是晚上有点黑，路比较蜿蜒，容易迷路。房间也很不错，自动化设计很人性化。电动窗帘，可调灯光，智能马桶带来很有趣又贴心的入住体验。唯一不足是浴缸底部有些锈迹，不能让人放心使用。另外特别要推荐的是室内游泳池，早上去游的时候，门开着，空气特别清新，再躺着晒个太阳~~ 更衣室里还配备了泳衣甩干机，很实用。至于餐厅，可惜日本餐厅没有再营业，西餐厅食物口味一般，室内吸音效果做得不太好。

10/10 Excellent

Cocoinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort