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Reviews of Hilton Niseko Village

4.5 out of 5
Hilton Niseko Village
Higashiyama Onsen, Abuta-gun, Kutchan, Hokkaido

Reviews

8.4

Very Good

Rating 10 - Excellent. 328 out of 794 reviews" "
Rating 8 - Good. 304 out of 794 reviews" "
Rating 6 - Okay. 105 out of 794 reviews" "
Rating 4 - Poor. 38 out of 794 reviews" "
Rating 2 - Terrible. 19 out of 794 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

EUNJU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Most of the restaurants at the hotel were closed. 🤔
Stayed 2 nights in Apr 2024

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate property facilities. Could use more dining options. Staff is friendly. Onsen was great but could use body lotion. Need more options to head to city.
Stayed 3 nights in Mar 2024
Response from Hilton Niseko Village on Apr 24, 2024
Dear Robyn,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We are pleased to hear that you enjoyed our facilities.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

10/10 Excellent

wai

Liked: Cleanliness, staff & service, property conditions & facilities
Ski In ski out, great location, lots of dining options. Good Onsen. Best spa massage service! Highly recommended to everyone!
Stayed 5 nights in Mar 2024

10/10 Excellent

Janice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ski school was right beside the hotel and they had an ample of amount of dining options.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
t desk Marina was amazing and at Melt the restaurant Oka the waiter was superb. Nathan the manager was very professional and accommodating.
Stayed 2 nights in Mar 2024
Response from Hilton Niseko Village on Mar 14, 2024
Dear John,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We hope to have the opportunity to serve you again on your next trip to Hokkaido.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Great location, ski-in / out hotel. Good breakfast, onsen.
Stayed 5 nights in Mar 2024
Response from Hilton Niseko Village on Mar 14, 2024
Dear Marc,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.We enjoyed reading all of the positive comments you have provided, and we are so delighted to hear that you enjoyed your stay with us.We greatly look forward to welcoming you back again.

10/10 Excellent

Eugene

Stayed 3 nights in Feb 2024
Response from Hilton Niseko Village on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hilton Niseko Village on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Khem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Niseko Village on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for skiing or snowboarding in Niseko. The Niseko gondola is right across the street. Loved the hotel indoor and out door onsei.

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills close to gondola lift. Eating options are minimal but ok. The breakfast is fantastic at the hotel.
Stayed 6 nights in Feb 2024

10/10 Excellent

Philipe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful time at Hilton Niseko Village. If you enjoy skiing, this is the place!
Stayed 4 nights in Feb 2024

8/10 Good

andrew, discovery bay

Stayed 7 nights in Feb 2024
Response from Hilton Niseko Village on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel,great food
Stayed 6 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff! Couldn’t be more helpful. The convenience to the mountain cannot be understated.
Stayed 5 nights in Jan 2024

2/10 Terrible

jan

Stayed 5 nights in Jan 2024
Response from Hilton Niseko Village on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , ski in / out with both mountain gondola and chairlift right outside hotel , ski valet made everything super easy , hotel is remote however from the main town, there are free shuttle buses that take about 25 mins to Hirafu village , there’s a few restaurants next to Hilton which are nice , Hilton also has several restaurants which are all delicious
Stayed 8 nights in Jan 2024
Response from Hilton Niseko Village on Feb 1, 2024
Dear David,Thank you for choosing Hilton Niseko Village for your recent vacation in Hokkaido.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service, amenities
Stayed 6 nights in Jan 2024
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures online Are Deceiving!
This property truly left a lot to be desired for, The photos online do not do it justice. This is a 1970's vintage hotel with all the styling or lack their of to go with it. We tried contacting guest services to change our room or let us out of our stay so we can move somewhere else but they would not. Thankfully they at least let us eat in a nicer dining area as the one they assigned us to was absolutely dismal. I seldomly write bad reviews but between the lack of cleanliness and the overall feeling like I had been duped by deceptive online photos. Zoom into the bedroom Photos and you can see the 70's Hifi Stereo in the Wooden Bed Frames..bleh
Stayed 4 nights in Dec 2023
Response from Hilton Niseko Village on Jan 9, 2024
Dear Todd,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.We apologize for not living up to your expectation. Please accept our most sincere apologies for the disappointment you have for notmeeting your expectations.Your valuable feedback will be shared with our team, and we would like take this opportunity to review and improve our service standard to meet your expectations.I sincerely hope that you will grant us another opportunity in the future to offer a better stay experience.

10/10 Excellent

Yen

Stayed 4 nights in Dec 2023
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Steven, Pasadena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staffs throughout the hotel. Hotel rooms are really old design. Should consider renovation.
Stayed 5 nights in Dec 2023

8/10 Good

Haifeng

Traveled with family
Liked: Cleanliness, staff & service, amenities
The wireless is not stable and inaccessible some times.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Okay

Natalie, Bangkok

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
the two most annoying issues I have with this hotel is about cleaning the room and filling up the bottle of water in our room. I have to tell the front desk every day about it. Secondly, once they know that I booked the room indirectly, the way the front desk treat me is totally different as if I pay much less blooking indirectly. Being just a silver member is nothing. I spent 12,000n USD with my stay this time but the way I been treated any the staff is so bad.
Stayed 5 nights in Dec 2023
Response from Hilton Niseko Village on Jan 10, 2024
Dear Natalie、Bangkok,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.We regret to learn about your dissatisfaction with our service, it certainly was not our intention to disappoint. We strive to provide the highest quality of service to all of our guests and I apologize that we did not meet your expectations. We intend to share your feedback with the respective departments and we sincerely hope that you will give us another opportunity to show you that this is not the typical experience at our hotel.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok hotel. Ski access tremendous. Some of restaurants excellent. Breakfast tremendous. Wi-Fi useless most of the time. Service hit or miss dependent on the individual. Concierge poor in every interaction- they’re not set up or trained to do the job by our experience, just friendly amateurs. Overall would probably do Ritz Carlton instead.
Stayed 8 nights in Dec 2023

8/10 Good

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities
No clear indication where to line up for the shuttle bus. Many guests like us need to go out and check with driver ourselves under the freezing snowy weather. The room was not cleaned up which was already past 5pm, which I got to know about it because I needed to go back to the room to collect something. Not until we ran into the housekeeping staff at my room, the staff started to collect the cleaning stuff and make up the room. I requested not to assign the room at the back of the corridor but the room I stayed was the second last room of the corridor. What was the difference !
Stayed 3 nights in Dec 2023

10/10 Excellent

Prithep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like; Ski in/out, Many good restaurants in hotel. Dislike; Town is too far for walking.
Stayed 3 nights in Dec 2023
Response from Hilton Niseko Village on Dec 26, 2023
Dear Prithep,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We are pleased to hear that you enjoyed your recent stay.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed an expected hotel & Hilton came through! Staff was wonderful & price was good. We would stay here again
Stayed 2 nights in Nov 2023

6/10 Okay

Ali, DUBAI

Liked: Cleanliness, amenities, property conditions & facilities
They need to put food in vending machines drink only not enough for area empty of service , also the staff need to focus not to take or move gust belongs or put it other where
Stayed 3 nights in Nov 2023
Response from Hilton Niseko Village on Dec 11, 2023
Dear Ali、DUBAI,Thank you for choosing Hilton Niseko Village.However, we sincerely apologize for your inconvenience during your stay.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent relaxing hotel
Stayed 5 nights in Oct 2023
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Okay

Kijoong

Traveled with group
Liked: Cleanliness, staff & service
Limited store
Stayed 1 night in Aug 2023
Response from Hilton Niseko Village on Sep 13, 2023
Thank you for choosing Hilton Niseko Village for your recent visit to Niseko.However, we sincerely apologize for your inconvenience during your stay.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Yuko

Stayed 1 night in Jul 2023
Response from Hilton Niseko Village on Feb 2, 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service
Very nice and beautiful surrounding. Hotel looks good on the outside but inside is a little dated. It needed to be updated and remodeled.
Stayed 1 night in Jun 2023
Response from Hilton Niseko Village on Jun 12, 2023
Dear David,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We hope to have the opportunity to serve you again on your next trip to Hokkaido.

10/10 Excellent

Sheng Lin

Stayed 1 night in Apr 2023
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Carolin

Liked: Staff & service, amenities, property conditions & facilities
Great room with a stunning view of Mt. Yotei ! Just could not get enough of that . Food options were great too since I do not eat authentic Japanese food . And the Onsen is wonderful .
Stayed 4 nights in Mar 2023
Response from Hilton Niseko Village on Jun 6, 2023
Dear Carolin,Thank you for staying at Hiton Niseko Village and writing us valuable feedback.It is always a great pleasure to receive such positive feedback.Great to read that you have enjoyed your stay - we really are in a fantastic location and have great views to match!We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities. Room was too hot and bedding too soft and so was difficult to sleep at night. Convenient shuttle buses at regular intervals were very helpful. Also the food outlets were great!
Stayed 4 nights in Mar 2023
Response from Hilton Niseko Village on Jun 6, 2023
Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to write a review.We sincerely apologize for your inconvenience regarding your room.However, we are pleased to hear that you enjoyed our great location.We really are in a fantastic location and have great views to match!We certainly look forward to welcoming you back to stay with us when you next visit Hokkaido.

10/10 Excellent

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for skiing/snowboarding, right on the slope with the Niseko Gondola directly behind the hotel. Free use of the onsen which is nice after a day on the slopes. Complimentary shuttle to Hirafu for more dining options
Stayed 1 night in Mar 2023
Response from Hilton Niseko Village on Jul 25, 2023
lucas 様Thank you for staying with us and sharing your experience.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We greatly look forward to welcoming you back again soon.

8/10 Good

lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for on/off piste skiing & snowboarding, gondola at the back door going up the slopes. Rental facilities right there. Free shuttle going to Hirafu for more dining options
Stayed 4 nights in Mar 2023
Response from Hilton Niseko Village on Jun 13, 2023
lucas 様Thank you for staying with us and sharing your experience.I am pleased to hear that you enjoyed your stay with us and that the ski in / ski out access and ski valet makes a day's ski even more enjoyable.We greatly look forward to welcoming you back again soon.

8/10 Good

Alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love having the gondy access right next to the hotel. The Onsen was also great after a day on the slopes. The staff was very helpful - they assisted me in getting the right train for my way back to Tokyo. I would stay here again.
Stayed 3 nights in Feb 2023

8/10 Good

Tai You

Traveled with partner
Liked: Cleanliness, amenities
Very crowded and inconvenient to get to Hirafu without a car. As I'm being arranged at the corner room of a floor, it's a long walk to my room after exiting the lift. It'll be great if the shuttle bus service runs at a higher frequency. Having an onsen within the hotel was great though.
Stayed 4 nights in Feb 2023
Response from HIlton Niseko Village on Mar 15, 2023
Dear Tai You,Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Expedia.Please accept my sincere appreciation for taking the time to let us know of your experience through google. This valuable first hand feedback allows us to monitor and improve our services focusing on your needs as a guest in the resort.We at Hilton Niseko Village promise to offer you the best quality of service on your next trip our way, assuming you do select to stay with us again. Thank you once again for choosing Hilton Niseko Village and we truly look forward to welcoming you back to our property on your next visit to Hokkaido.

6/10 Okay

Corey

Liked: Cleanliness, staff & service
I was shocked that a hotel of this level doesn't provide a shuttle service. With the early bus closing hours, makes it super difficult to go for dinner or visit friends in Hirafu. I live in Whistler BC and I know the Hilton here has a van they'll pick guests up in. Everything was spotless, rooms maybe a little dated, overall a good experience, staff were all super friendly
Stayed 7 nights in Feb 2023
Response from Hilton Niseko Village on May 12, 2023
Dear Corey,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.We apologize for not living up to your expectation. Your valuable feedback will be shared with our team, and we would like take this opportunity to review and improve our service standard to meet your expectations.It was a great pleasure to have you with us for the very first time and we would be very much looking forward to welcoming you 'home' to your Hilton Niseko Village in the not too distant future.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowboard trip
Nice hotel with the gondola right there. Daily breakfast buffet was good. Only problem is it’s a standalone resort, so if you aren’t willing or too tired to take the bus or taxi into town you’re left with only the pricier hotel restaurants. If you need help, the concierge, Abishek was awesome! He was definitely the most helpful of the others and went out of his way to help us sort out our transportation options to make it to our bullet train to Tokyo.
Stayed 4 nights in Feb 2023

8/10 Good

MIchael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel is convenient, and staff were super helpful, but the hotel felt old and badly needs a remodel, felt like early 90’s.
Stayed 3 nights in Feb 2023

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Niseko’s proximity to the gondola is awesome! The breakfast buffet is a worthy add on purchase. The rooms are a bit dated and small but still nice and comfy. I felt that paying a bit extra for a Mt Yotei view was worth it. The onsite restaurants have limited options (either a few a la carte choices or a pricey set menu) and there is only one restaurant in the Niseko “village” that appears open for dinner (Two Sticks - we had a nice dinner there). Hilton’s onsen is lovely and the gym is basic. Overall I felt our stay there was a good value for what we paid! I would return.
Stayed 4 nights in Feb 2023

10/10 Excellent

Randi, Denver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With a lift basically coming out of the hotel was super nice! The staff here were also very friendly and helpful. Dinner can be challenging because everything requires reservations and is a bit pricey, upon check-in they made it seem we had to book all dinners immediately in order to get in anywhere. After our first night with our priciest dinner of 2 weeks at their only available hot pot restaurant, we canceled all the dinner reservations we made originally and left the village area for more reasonable and local options. They did have a good breakfast buffet. Ski valet was nice but always busy and didn't open early enough for guided tour's pickup times. The room itself was nice, had a little extra room which is always ideal when on a ski trip.

8/10 Good

Daisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for skiing
Stayed 2 nights in Feb 2023
Response from Hilton Niseko Village on Mar 15, 2023
Dear Daisha,Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Expedia.Great to read that you have enjoyed your stay - we really are in a fantastic location & have great views to match!Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Hilton Niseko Village, hopefully sometime in the near future.

8/10 Good

Haley

Stayed 5 nights in Jan 2023
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Eileen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time here at Hilton. I would contact the hotel early to enquire about their shuttle services and timetables, as taking a taxi from the nearby train station could be quite costly, when you may be able to make it onto the hotel shuttle (or local bus) instead. Recommend catching the hotel shuttle from either Kutchan station or Hirafu welcome center (as shuttles may become full after these first few stops). If you choose to take a taxi, then the closest train station to the hotel would be Niseko station. The Hilton was incredibly convenient for access to Niseko Village, with the ski hire facility and ski lifts right outside the entrance. The onsen also has to be one of the best parts of this hotel. Such a relaxing/rejuvenating experience after an entire day in the cold. It's separated by gender, and there's an indoor and outdoor onsen section for each. The breakfast was good but not amazing (on a clear morning, there are impressive views of Mt Yotei from here). There are a few cafes around the hotel (not within walking distance, but the hotel shuttle does stop at some of these places), however, they all seem to open just before midday, so your only breakfast option before a day of skiing really just the hotel breakfast - unless you decide to shuttle/bus/or drive into the Hirafu town center (lots of good dinner options here).

8/10 Good

ANDREW

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Niseko Villa for Family stay
The Villa is amazing for family. Great size and family enjoyed the stay. Highly recommend. The managing agent service could have been better in providing service arrangements for Ski lessons, transport arrangements. It is an area which really requires much improvement.
Stayed 3 nights in Dec 2022

6/10 Okay

PHUA

Stayed 1 night in Dec 2022
Response from Hilton Niseko Village on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.