Ratings based on 32 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from singapore

Close to the slopes

Posted Apr 6, 2014
Pros: Onsen and restaurants
Cons: More shuttle buses to hirafu.
Friendly staff. Close proximity to the gondola etc. Hotel is a bit tired though, I thought the onsen needed cleaning/upgrading and the bedroom furnitures and fittings bit old.
2 out of 5
Recommended
for Everyone
by Kevin from Perth Australia

Hotel room stunk of smoke.

Posted Feb 26, 2014
Pros: Had good views,handy with gondola right outside the hotel and good snowboard rental gear.Staff very courteous.
Cons: The smoking issue is a big drawback to this place.
Location: In a quiet location away from Niseko Hirafu.No shopping close by.
Smoking has ruined parts of this Hotel.Booked 2 rooms for 3 night.Requested non smoking but put onto a smoking floor.One bedroom was foul from the stench of heavy smoking - all the bedding - pillows and duvet reeked of smoke.Hotel didnt have a non smoking room until the next day.Had to wash all our clothing - just a sickening affair. Hilton Japan have made a blunder with their smoking policy ( won't guarantee a non smoking room ) .Having booked with Expedia I was not in a position to ask for a refund.A most disappointing experience to what otherwise was a very enjoyable stay
4 out of 5
Recommended
by Lee from Singapore

Lack of food choices

Posted Feb 5, 2014 on Hotels.com
The hotel is located in niseko village. As it was deep in winter, there is difficulties and also inconvenience to go to the hotel. Transport between the hotel and the airport is also not arranged by the hotel and the hotel booking also does not provide links to the shuttle transfer. Hence we did not manage to get a return shuttle to the airport. There is a limit of food options and restaurants in the hotel as the dinner places were all full and we had to end up eating room service. There is limited transport out of the hotel in the night and no one will want to walk out to the hotels or amentities in subzero temperatures. The restaurants and food choices available are also very expensive. Almost 60 usd for room service without drinks for 3 person and 35 usd for soup and bread for lunch without drinks.
5 out of 5
Recommended
for Everyone
by JJT from Sydney

The best location for skiers.

Posted Jan 29, 2014
Niseko Hilton hotel provides the best location and facilities for skiers.
5 out of 5
Recommended
for Everyone
by T & K from Utah

Ideal setting, convenient and so hospitable.

Posted Jan 26, 2014
Pros: Staff is great and everything else. Oh, and outdoor onsen at night with snow and watching fall in the lighted forest - - wow.
Cons: Nothing.
Location: Self-contained resort but with hourly shuttle service into town.
Hilton Niseko is not inexpensive, but considering all that is included (lift location, rental and storage convenience, frequent local shuttle service, airport/Sapporo bus door-to-door, onsen, multitude of bars and restaurants to choose from) it is worth the money. Been there twice and will go back again. And great views of Mt. Yotei when its not snowing (which it does most of the winter).
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 26, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 10, 2014
4 out of 5
Recommended
for Everyone
by Alvin from Spore

Posted Jan 8, 2014
Pros: Outdoor onsen and the free shuttle bus service.
Cons: Buffet menu could be more varied.
Location: Sking/site seeing at all the ski resorts under Niseko United. Don't miss out the Gondola rides at these resorts.
Great hotel to stay in and the staff service is excellent esp tks to Ms Abe san. The free shuttle bus service is very useful and convenient.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Dec 22, 2013 on Hotels.com
5 out of 5
Recommended
for Couples
by Chun Fu Chang from Washington D.C.

None beat the Hilton for the view of Mt.Yotei

Posted Dec 15, 2013 on Hotels.com
Staff was kind and friendly. Very multilingual easy to communicate. Restaurant in the hotel being the only options in the area so are a bit pricey. Heater in my room was weak as freezing air keeps crawling in thru the window. The view of Mt. Yotei was spectacular! Easy ski in ski out and valet services for your equipments. Definitely want to come here again, but man oh man the hotel rate is killing me during the winter.