Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
5.0 out of 5
5.0 Room cleanliness
3.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by A verified traveler

Posted Jun 1, 2011 on Hotels
Clean room and good facilities in kitchen and living room. Nice staff. Good to travel to the city centre as I rent the car. A good getaway from the noise of city centre.
5 out of 5
Recommended
by A verified traveler from Sacramento, CA

An awesome country resort with a bit of hick up.

Posted Aug 26, 2009
The Chalets at Country Resort was exceeding my expectations in many ways. It is a luxurious country resort with all the conveniences -wireless internet, cable TV, nice huge/automated kitchen with great set of kitchen wares, washer/dryer, four bedrooms with tempur-pedic mattresses, spacious living room, etc. The resort was a part of the Country Resort a bit away Hirafu village downtown. All the above made me forgive the frustrations during a check-in process. Surprisingly, there was no sign or assistance whatsoever on-site. The sign and telephone provided onsite belongs to another property management company. We had to ask another resort for help, which he made a call and gave us instructions to contact one office at Hirafu village. That property management company, which provided a telephone number at the property, found out that we did not reserve the resort with them. They sent us to another place, which should had helped us in the first place. It turned out that the Chalets at Country Club is one of at least two companies running the properties management at the Country Resort for the property owners. The staff did apologize for the hassles. Please do not be mistaken, I still strongly recommend the resort. It is such a lovely luxurious country resort for friends and families. I believe that after my case, the Chalets at Country Club would come up with a better check-in system, which was the only flaw of my experience there.