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Reviews of Oyado Kiyomizuya

3.5 out of 5
Oyado Kiyomizuya
173 Noboribetsu-Onsenmachi, Noboribetsu, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 435 reviews" "
Rating 8 - Good. 170 out of 435 reviews" "
Rating 6 - Okay. 43 out of 435 reviews" "
Rating 4 - Poor. 9 out of 435 reviews" "
Rating 2 - Terrible. 2 out of 435 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
First time to Noboribitsu and it was great. It deep down in the mountains in its own little town. Definitely would have to take a bus or taxi in to get to the town
Stayed 4 nights in Jan 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Staff is excellent. The building is a bit dated but good enough and clean for us. The suit (2 rooms) is so spacious. We have a choice to sleep either on the “tatami “ or bed. We had the Half Board (Breakfast and Dinner) definitely worth for the money and experience. The hike in the surrounding area was excellent. Recommend strongly 😀
Stayed 1 night in Oct 2023

10/10 Excellent

Heegon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jun-chen

Stayed 1 night in Sep 2023

8/10 Good

Muhamad Nasri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked two rooms for my family and they upgraded us to two bigger rooms. The property is a little antiquated and small, but still well maintained in spite of its age, and retains quite a bit of charm. Location wise it is slightly further away compared to the other properties, so requires abit of uphill walking. There is an indoor and outdoor onsen. I enjoyed the quietness and calm of the propert the most - it was very healing.
Stayed 1 night in Jul 2023

10/10 Excellent

WARREN

Stayed 1 night in Jun 2023

8/10 Good

JIMMY PENG SOON

Liked: Staff & service
Nice place to stay if u want to get out of the city for some peace and quiet. Dining is not easy to find. Many places are closed when we were there. The hotel service staff were excellent but while the onsen was good, it’s very old and run down.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Japanese style inn
Wonderful Japanese style inn. Excellent meal, delicious Japanese food is served in your room. Onsen water quality was outstanding! Staff was friendly. Older building, but still worth to visit. We will return!
Stayed 1 night in Dec 2022

10/10 Excellent

Byeong Seon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old. Plenty of room space. Friendly staffs and service. Famous onsen water but the onsen facility is aged and update would be be appreciated.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
They’ve seen better days
I was singing ‘I’ve seen better days’ song the whole time. The building was a little run down and bath/spa was dark and slippery. They have very nice specially made tatami at the reception with carp embroidery. Staffs were somewhat upbeat and nice.
Stayed 1 night in May 2022

10/10 Excellent

See

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the lake. Had a chance to experience traditional rooms
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Service was great. Reception was friendly. Hot spring place was not as big as I expected. However, the room Was overall clean and tidy just a bit old.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2019

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Small Noboribetsu Hotel
A very nice small hotel, unfortunately they are not realy separate smoking and non smoking rooms
Stayed 1 night in Oct 2019

6/10 Okay

CHEE KEONG

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Chose this ryokan to avoid tour groups & hectic buffet breakfasts.. However age has caught up with this ryokan. In need of some major upgrading. Room carpet appeared worn out, safe n bathroom harkened from 1980s. Onsen was dank. The water's high sulphur content probably explains the crusty pool bottoms. Large drops of condensed steam dropped from the onsen ceiling on unsuspecting guests' head as they soak. Certain part of the ceiling appeared to be balking and was in need of urgent attending to or repair. The only outdoor pool was alright except that guests from adjacent hotel could peek over the bamboo fence and foliage at one side of the pool. If you are looking for a kid friendly ryokan, this ryokan may been suitable for you. Cot in the female onsen, crying child at next door onsen, an infant doing the same in the adjacent room. Dinner and breakfast were sumptuous and expectedly heavy. Our elderly floor stewardess was polite, attentive and is the best part of our stay in this ryokan. Unlikely we will return..
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
very traditional onsen ryokan spacious room two indoor onsen, male and female, but only one outdoor onsen, male in the morning, female at night the outdoor onsen was a little bit disappointing, small, not much view
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Best onsen in the area
The onsen was amazing, both in and out
Stayed 1 night in Oct 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relax full
The hot springs were so hot and the cuisine was amazing
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great Onsen
Bit run down overall. Bit on the side of town but easy walk to anywhere you might want to visit or to get into 'town'. Onsen is very nice, different temparature baths and right from the source
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen but food can be better
Food was a bit disappointing. Onsen itself was probably thes best in town
Stayed 1 night in Sep 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at a traditional ryokan
A very traditional ryokan stay. Opted for half board and food was good. Location about 5 mins from shopping street where there were lots of food. 10 mins walk to hell valley. Service provided was good and staff were polite. Hotel staff drove us to the bus terminal for our bus to the train station.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I booked a 4 person room. However, the hotel insists that the booking is only for a room type but not for the additional beds. This really doesnt make sense since i would presume i have 4 beds given i booked a 4 person room. Other than this the staff is pretty friendly and polite. Nice osen.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and kind waitstaff. You should speak Japanese to ease check-in though.
Stayed 1 night in Jun 2019

8/10 Good

Timothy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Meng Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is old and in need of renovation but the rooms were clean. The service was excellent
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has aged, but functional, the quality and quantuty of food were good. Staff friendly. E.
Stayed 1 night in Feb 2019

10/10 Excellent

Kiang Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Hau Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

AKSY, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ryokan with really big 2-in-1 rooms, we had the one with both tatami and western-style bedrooms. Ryokan onsen was great too. Location is central and walkable to town, Jigokudani Hell Valley and down from Oyunuma Natural Footbath. Ryokan provided breakfast and dinner was good! Free parking for self-drive. Staff were friendly though spoke little English.
Stayed 2 nights in Oct 2018

10/10 Excellent

Kevin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very homely hotel amidst large-scale hotels in the same town and offers a quiet retreat as described by others. Staff at the reception and room service were all extremely polite and informative and we got along well with barely any knowledge of Japanese language. We opted for the half board stay for two nights and the meals were amazing. The breakfast was a very generous spread and the dinner sets were stunning. The standard dinner menu was quite a feast in itself and we upgraded the second dinner to the wagyu beef dinner set which was way too much food to finish for us. There is an outdoor and indoor onsen, which has a fixed schedule of rotation to be used by the opposite genders. Do note there are 3 options of timings for meals to be served. A nice little touch they had was a little jammer pro musical set at the lounge in replacement of a live band.
Stayed 2 nights in Oct 2018

10/10 Excellent

Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Reese, Seoul, Korea

Liked: Staff & service, room comfort
Disliked: Cleanliness
The staff were so kind and provided the best service. But the futons were not clear and it seemed that no one cleaned the onsen area even though it says they do when they switched women's and men's.
Stayed 1 night in Jul 2018

10/10 Excellent

Ernst, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel excells in everything above the already high standards in Japan. Friendliness, cleanliness, service, good size rooms. Excellent location, about 10 minutes walk into town. Bus from the railway station stops very near the hotel. Recommend highly.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Old traditional hotel but serves its purpose. Clean and staff are heart warming with excellent service.
Stayed 2 nights in May 2018

8/10 Good

Gen, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little family owned establishment
The hotel was well located, close to the area’s attractions. You can tell that cleanliness is really key to the staff , as they take great pains to ensure that everything is super neat and clean. The staff are extremely friendly and was so helpful to us during our stay. Massive kudos!
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very good location. Clean but quite worn out.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation
Walking from bus terminal to hotel is a challenge during snowing. The hotel information on Expedia was not entirely accurate as we were asked to top up for extra guest. During booking, Expedia should have provided the option for the total number of guest staying instead of just indicating the total number of guests can be accommodated.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you don't book meals with the hotel, the only options are at the shopping street about 10 minutes away.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you don't book meals with the hotel, the only options are in the shopping street about 10 minutes walk away.
Stayed 1 night in Dec 2017

6/10 Okay

PuiYee

Liked: Staff & service
Good dinner and excellent service
The onsen was abit run down. Services and crab dinner was good. We was not sure if wa the right hotel as it was dark and snowing. The staff approached us at the car park in front to confirm our booking.
Stayed 1 night in Nov 2017