Ratings based on 44 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby hasan
Bad experiencePosted Sep 1, 2013
I gave my clothes for laundry . They did not wash, just ironed and gave it back to me. We complained about it and showed them the stains on the trousers. But they still took the full amont for laundry. We were running late to go to theairport, so have to pay the full amount forlaundry as there was no time . We wanted to meet the manager butthe receptionist informed that he ison vacation. The behaviour of the receptionist was very rude
for Everyoneby JIP from London
Great hotel for a family.Posted Aug 17, 2013
Pros: Cleanliness and Staff Politeness
Cons: Only two cups in room for family of four and no biscuits with tea and coffee, also not enough sugar.
Location: Good location for shopping centre, RER Train Station (7 stops to Eurodisney).
Rooms clean, beds comfy, complimentary toiletries nice. Good location. Nice breakfast. Staff very polite and helpful.
for Everyoneby Kayes from uk
good hotel for familyPosted Aug 15, 2013
Pros: Great hotel for family
its a nice clean hotel.staff are very friendly. Perfect hotel for family.
for Familiesby Ade from Dublin
nice hotelPosted Aug 10, 2013 on Hotels.com
More Xbox games and pool should be heated. Communication with staff was a bit difficult
for Familiesby A verified traveler from Uk
loved it!Posted Aug 6, 2013 on Hotels.com
Hotel lived up to expectation. Service was very good, staff very friendly and accomodating. Pool was a hit for my kids they had a great time. Keep up the good work. Will surely be back and will recommend hotel to others.
for Familiesby Bell from UK
poor location, not suitable for younger childrenPosted Jul 15, 2013 on Hotels.com
We arrived at the Novotel on a Sunday. Hotel foyer was clean and spacious. The room I had booked included breakfast but we were told on arrival that breakfast was not included and had to pay extra for it. The room was spacious but very hot as it did not have air conditioning. We were not able to leave the window open for air as there were no safety catches and it was on the 9th floor (with a young child). Therefore we did not sleep well. As it was a Sunday we had to eat at the hotel restaurant. Expensive and overcharged.
for Familiesby A verified traveler from houston
Posted Jul 13, 2013 on Hotels.com
I wish this hotel will be an a better location, close to the center. Overall was great place with access to the train.
for Studentsby Aimankay from UK
Definitely a BIG DisasterPosted Jul 7, 2013
Don't know where to start as I expected better from Novotel with a 4 Star. I had got better hotel with 2 Star rating. It is not an easy walk from train station if you have kids. Staff definitely needs a lot of training in service. They meessed up printing my boarding pass and everytime there was an issue they would not be able to resolve it on theeir own. The room was very uncomfortable in this hot weather as there is no air conditioning. Wifi pass was for 6 hours and I had to put password again and again. At the checkout they made a bill of over 300 euros for breakfast when we didn't take breakfast at all. With the supervisor intervention it was cleared but in doing so my taxi kept waiting for 15 minutes and charging money. Definitely I won't recommend it to anyone.
for Familiesby Bhalchandra from Satara, India
Nice hotel away from paris zone 1Posted Jun 27, 2013 on Hotels.com
Nice hotel. Breakfast expensive but nothing great. Staff cooperative & nice. Far away from paris attractions except disney. Trains were convenient but expensive, paid about 33 euros for 2 days.
for Familiesby A verified traveler
great hotel for families.Posted Apr 5, 2013
Cons: room temperature
Hotel was great, breakfast was fantastic, location not so great but 10 min walk to train station and good location for Disneyland Paris as not far and hotel had car park. The breakfast was great, a great variety and good high quality food. Our only complaint would be the room was way too hot and there was no way to adjust the temperature down only up but other than that was really pleased. The xbox in the reception area was a nice touch.