Serves lunch and dinner

Reviews of Best Western Brook Hotel Norwich

3 out of 5
Best Western Brook Hotel Norwich
2 Barnard Road, Norwich, England

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews" "
Rating 8 - Good. 295 out of 791 reviews" "
Rating 6 - Okay. 169 out of 791 reviews" "
Rating 4 - Poor. 89 out of 791 reviews" "
Rating 2 - Terrible. 35 out of 791 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

6/10 Okay

Daocheng

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bhavna

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

8/10 Good

Jarrad

Liked: Staff & service
Stayed 2 nights in Aug 2022

4/10 Poor

Sinead

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dusty, wallpaper coming off the wall, really does look like it need some basic attention to keep it looking good. We booked the room purposely because the hotel stated rooms have air conditioning. The room didn’t and when asked we was told some work and some don’t which I think she be advertised properly. I would not recommend this hotel it’s dated, it needs a good thorough clean and needs updating.
Stayed 1 night in Aug 2022

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

John

Traveled with family
Disliked: Staff & service
Well that’s that
Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Bryan

Stayed 1 night in Jul 2022

10/10 Excellent

Sharon

Stayed 1 night in Jul 2022

6/10 Okay

Helen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022

8/10 Good

Nic

Business traveler
Liked: Cleanliness, room comfort
The restaurant staff need training in customer service. I am NOT buddy or my friend.
Stayed 1 night in Jul 2022

4/10 Poor

Benjamin

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
False advertising, tired room.
I booked this hotel specifically for the aircon during the heatwave. After physical work outside all day, I checked into my room to find the air con to be an antiquated unit that looked like it was ready to fall off the wall. It didnt work, when I complained to reception I got the answer "yes we advertise on our website that we have air con in our rooms, but a lot of them don't work". I had an uncomfortable night with the windows open listening to the drone of the condenser units of the rooms that had working AC. On top of that, bath taps were loose and leaking, and the room was generally tired, I can deal with these last two as I work away a lot in some cheap hotels. But the false advertising and attitude when I complained annoys me. A positive was the bar staff were friendly and the food was nice.
Stayed 1 night in Jul 2022

6/10 Okay

Neil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Aged building but good food and service
Condition on the building needs money spent on it. Staff were friendly and helpful. Food was excitant.
Stayed 3 nights in Jul 2022

10/10 Excellent

Suk Yi Ivy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Nice and comfortable
Very friendly and helpful staff in the counter and kitchen. When we said we need to leave hotel before breakfast time, they pro-actively arranged packed breakfast with various choices. The hotel is nice and beautiful
Stayed 1 night in Jul 2022

4/10 Poor

Pamela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
In serious need of maintenance and repair.
My problems started, first thing on the morning that I was due to arrive. I woke up to a text message fm my bank on my mobile (09.35) telling me that my bank account was overdrawn. The hotel, had taken my full payment, contrary to Hotels.com correspondance (on arrival) No chance to place my hotel funds into correct account! All started off okay, though noted that place was dated in decor and dimly lit. (As expected fm past reviews) I had requested a cool twin room, as I don't react well to heat & daughter & I asthmatic. Got this. We returned, late eve, after going out for a meal & I sat down on my bed. I started to fall sideways & investigation revealed that the bed-base was broken from the bottom half downwards!! A friendly receptionist apologised and returned with a male colleague. He inserted a thin camp-bed mattress folded in half) under the bed base to make it same height as pillow end. Both daughter and I, though, were uncomfortable in our beds, both nights & hardly slept. Nearly ruined daughter's graduation day. No offer of a different room. Five minutes after that, attempted to switch on TV. to find that the batteries in remote were flat. Other problems were mouldy smell fm bathroom basin plughole & noisy air conditioning. Although the room was a lovely size, the place lacked TLC all over. Breakfast was rather uninspiring and impersonal, for £9.95 & bought our own equivalent, elsewhere in a local cafe for half the price, the following morning. Won't be back.
Stayed 2 nights in Jul 2022

6/10 Okay

Steven

Business traveler
Liked: Staff & service, room comfort
Given wrong room this was changed The restaurant closes at 9pm
Stayed 1 night in Jul 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Tidy with plenty of space.
Stayed 1 night in Jul 2022

8/10 Good

Elliott

Liked: Staff & service, property conditions & facilities
Adequate stay but delicious breakfast.
Arrived at the hotel just after check in time. Gentleman on reception was polite and it was a nice simple check in. When we arrived in our room we noticed a couple of stains on the carpet, one on the outer bedding and a large spider next to the main door which I put out. The room overall wasn’t too bad, there was air conditioning and there were a couple of USB wall sockets with the normal plugs. There was an interconnecting door to the room next door which meant we could hear everything next door, unfortunately for us they had a screaming baby which kept us awake. Bathroom wasn’t too bad but a bit tired in places (cracked grouting) Out main gripe was the wifi which didn’t work in our room. I went down to reception to ask, made sure we had the right password and it connected there and then. When we came back to our room it just wouldn’t connect and would say the password was wrong. The bed was ok but a little on the firm side. We booked breakfast for the following morning after seeing previous good reviews and it was delicious. They had a very good selection of hot food, fruit, cereals and juices. I would say this was the highlight of our stay at the hotel and made us feel human again after the lousy night’s sleep.
Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable for the price Clean and staff very nice
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does What It Says On The Tin
All good, we needed a stay in Norwich for the evening due to some family commitments.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position near to entertainment for kids and a family restaurant across the road. Still quite secluded and quiet even next to the motorway . Main areas of the hotel are lovely . Rooms are good but could with a little attention - decor etc
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hepful staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Stephen, London

Traveled with partner
Liked: Amenities
Pleanty of parking spaces on arrival, check in was quick and friendly. However in the room there were 2 half used toilet rolls and the kettle was dusty and had sticky stuff on it and it looked like it had not been cleaned for a while. Also the door lock didn't fully close and you had to make an extra effort to make sure it had shut properly. The bed was comfy and the bathroom was clean. Had no issues connecting with wifi. Check out was quick too. Had to throw a few bits in the bin outside the main entrance, was greeted by the stench of urine, not very pleasant, someone obvously couldn't wait to get to their room.
Stayed 3 nights in May 2022

6/10 Okay

Anthony

Business traveler
Liked: Staff & service
Over Priced
It was ok but over priced in my opinion.
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Suitable hotel for a one night stay.
Stayed 1 night in May 2022

10/10 Excellent

David

Stayed 1 night in May 2022

8/10 Good

Oliver

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Comfy bed, dated interior but no complaints 😊
Nice comfy bed, slightly dated interior of the room, but nice view of the gardens. Pillows not great and toilet seat very loose, but good restful sleep 😊
Stayed 1 night in May 2022

10/10 Excellent

James

Stayed 1 night in May 2022

10/10 Excellent

sue

Stayed 1 night in May 2022
Response from The Reception Team on May 18, 2022
Thank you for your positive and kind response. We look forward to welcoming you back.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff comfortable beds good breakfast.
Stayed 1 night in May 2022
Response from The Reception Team on May 18, 2022
Thank you for your positive and kind response. We look forward to welcoming you back.

10/10 Excellent

Jacqueline

Stayed 1 night in May 2022
Response from The Reception Team on May 18, 2022
Thank you for your positive and kind response. We look forward to welcoming you back.

6/10 Okay

Christine

Liked: Staff & service, room comfort
Disliked: Cleanliness
Comfortable
Overall stay was nice, breakfast was lovely. Unfortunately the toilet seat in the first room was soiled and I was not prepared to clean in myself. We we moved to the next door room which was OK.
Stayed 1 night in May 2022
Response from The Reception Team on May 18, 2022
Thank you for your positive and kind response. We apologise for the initial concern, however we are glad we were able to resolve it. We look forward to welcoming you back.

2/10 Terrible

Sarah

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from The Reception Team on May 18, 2022
Thank you for your feedback. We will address your concerns immediately. We are sorry you did not enjoy your stay. Kind regards

10/10 Excellent

STUART

Stayed 1 night in Apr 2022
Response from The Reception Team on May 18, 2022
Thank you for your positive and kind response. We look forward to welcoming you back.