Indoor pool

Reviews of Park Farm Hotel & Leisure

4 out of 5
Park Farm Hotel & Leisure
Norwich Road, Hethersett, Norwich, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 492 out of 704 reviews" "
Rating 8 - Good. 164 out of 704 reviews" "
Rating 6 - Okay. 31 out of 704 reviews" "
Rating 4 - Poor. 11 out of 704 reviews" "
Rating 2 - Terrible. 6 out of 704 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff very courteous and friendly. Food at Dinner was excellent and breakfast in the morning was perfect. I’ll be back if I’m in the area.
Stayed 1 night in Mar 2024
Response from Reception on Mar 6, 2024
Dear Paul.Thank you for your wonderful feedback. We are incredibly proud of our staff and I will pass your kind comments on.We hope to welcome you back soonKind Regards Hotel Reception

10/10 Excellent

Alistair

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely polite and attentive. All of the facilities are clean and well kept. The pool and spa has something for everyone. I’ve never felt so relaxed, even just 30 minutes away from home.
Stayed 1 night in Feb 2024
Response from Reception on Feb 14, 2024
Dear AlistairThankyou for your wonderful feedback! I shall pass your comments onto our staff whom we are incredibly proud off.We hope to welcome you back soonKind RegardsHotel Reception

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a two-night stay in a well-appointed and comfortable room looking out over a herb garden and fields. The room was very quiet despite a storm raging outside on one of the nights. We had nice buffet breakfasts in the dining room but dined elsewhere. The lounge bar for drinks and snacks was also very comfortable.
Stayed 2 nights in Jan 2024
Response from Author on Jan 23, 2024
Dear Mr Clark, Thank you for your great review, I am so pleased to hear that overall you enjoyed your stay. We hope to welcome you back in the future. Kind regards, Reception

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on Feb 7, 2024
Thank you so much for taking the time to review Park Farm Hotel. We hope to welcome you back in the future. Kind Regards Hotel Reception

10/10 Excellent

Ryan, Reading

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Reception on Jan 15, 2024
Dear RyanThank you for your wonderful feedbackWe hope to welcome you back soon

10/10 Excellent

Andy

Stayed 1 night in Jan 2024
Response from Reception on Feb 7, 2024
Thank you so much for taking the time to review Park Farm Hotel. We hope to welcome you back in the future. Kind Regards Hotel Reception

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to go for a Special treat.
Park Farm is where my wife and I go for a treat to stay. Gym swim, Spa. Then relax in time for your superb evening meal. This time we also took some relatives for a Special Trest
Stayed 1 night in Dec 2023
Response from Reception on Dec 30, 2023
Hi Richard,Thank you so much for reviewing Park Farm Hotel. I'm delighted to learn you had a fantastic stay and look forward to welcoming you back again in the future.

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay near Norwich
Modern and comfortable hotel. Spacious nice rooms. Excellent food, friendly staff.
Stayed 1 night in Dec 2023
Response from Reception on Dec 30, 2023
Thank you for reviewing Park Farm Hotel. We hope to welcome you back again in the future.

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very spacious rooms. Chose it because it has a pool so I could have a morning swim - a little frustrating to be charged extra for my morning swim
Stayed 1 night in Sep 2023
Response from Reception on Dec 30, 2023
Thank you so much for your kind words. Unfortunately when booking directly with a third party there is a reduced charge for leisure access. However I'm glad that, on the whole, you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star in every regard - what more can I say about this hotel. Not far from P & R , which was ideal at this time of the year for visit to Norwich.
Stayed 2 nights in Dec 2023
Response from Reception on Dec 30, 2023
I'm delighted to read you had a wonderful stay at Park Farm Hotel. Your comments will be shared with our staff, which will give them the boost they need at this busy time of year.

10/10 Excellent

PAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Reception on Dec 15, 2023
Good evening Paul.. thank you so much for your wonderful review. We are pleased to hear you had a enjoyable stay with us and hope to be able to welcome you in the future. Kind regards Jane Robertson Hotel Reception

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. Nicer staff. Good that Xmas party didnt impact on the rest of the hotel. Not so nice: bath sink had separate hot and cold taps - very 70s And my food was overcooked, overbreaded squid and a small piece of haddock that was full of bones
Stayed 1 night in Dec 2023
Response from Reception on Dec 15, 2023
Good evening Jerry.. thank you for taking the time to leave your review. We are so pleased you enjoyed your stay with us but are sorry to hear you had issues with your dinner. I have passed your comments on to our Food and Beverage Manager for their attention. Kind regards Jane Robertson Hotel Reception

10/10 Excellent

Malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Norwich.
Nice hotel on the outskirts of Norwich. Excellent food, the breakfast was fantastic quality. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Reception on Dec 6, 2023
Good evening Malcolm Thank you for taking the time to leave your wonderful review. We are so pleased to hear you enjoyed your stay with us and hope to welcome you again in the future. Kind regards Jane Robertson Hotel Reception

8/10 Good

Angela Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Reception on Dec 6, 2023
Good evening AngelaThank you for taking the time to leave your feedback. We are so pleased to see you enjoyed your stay with us and hope to be able to welcome you back in the future. Kind regards Jane Robertson Hotel Reception

10/10 Excellent

Vicky, Palm City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay, from the friendly staff upon check in, to our beautiful, spacious room and bathroom. Our room was spotlessly clean, was very peaceful and offered charm that you can only find in England. The breakfasts and dinner that we had while staying was delicious with plenty of choices. We will be back to stay again
Stayed 2 nights in Nov 2023
Response from Reception on Nov 30, 2023
Dear VickyThankyou for your wonderful review! We are so happy to hear you enjoyed your stay!We look forward to welcoming you back soonKind RegardsEmma MorganHotel Reception

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay here me and my partner had! Such a beautiful place, out of the hustle and bustle, yet still close enough by car or taxi to commute into Norwich for shopping. The photos on Expedia don’t do the hotel justice for just how pretty it is. All staff super accommodating and lovely. Can’t wait to stay here again!
Stayed 1 night in Nov 2023
Response from Reception on Nov 30, 2023
Dear ChrisThank you so much for your wonderful review and words.We are so happy you had an enjoyable stay.We look forward to welcoming you back to Park Farm HotelKind RegardsReception

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Nov 2023
Response from Reception on Nov 30, 2023
Dear LauraThankyou for your wonderful words about Park Farm Hotel. We hope you had an enjoyable stay and we look forward to welcoming you back in the futureKind RegardsHotel Reception

10/10 Excellent

Faye

Stayed 1 night in Nov 2023
Response from Reception on Dec 16, 2023
Dear FayeThankyou so much for your wonderful score.We hope to welcome you back to Park Farm Hotel soonKind regardsEmma MorganHotel Reception

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Reception on Nov 30, 2023
Dear LindaThankyou for your feedback. We hope to welcome you back to Park Farm Hotel soonKind RegardsReception

8/10 Good

A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stopover
Great staff. Comfortable and clean. Bathroom was exceptional. A great stay, thank you
Stayed 1 night in Nov 2023
Response from Reception on Nov 11, 2023
Thank you for your comments. We are so pleased to hear you enjoyed your stay with us here at Park Farm. We hope to see you again in the future.Best Wishes

10/10 Excellent

Patricia

Stayed 1 night in Jun 2023
Response from Jane - Hotel Reception on Oct 26, 2023
Dear Patricia Thank you so much for taking the time to leave your amazing review. We are so pleased you enjoyed stay with us and hope to see you again in the future. Kind regards Hotel Reception

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Reception on Oct 21, 2023
Hi JohnThank you so much for reviewing your time at Park Farm Hotel. I'm glad to see from your high score, you had a great time.

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from Laura - Reception Team Leader on Oct 22, 2023
Dear MartinThank you for your great feedback score! We are so pleased to see how much you enjoyed your visit to the hotel.Kind Regards

8/10 Good

Krystyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxing and comfortable hotel.
We had a lovely, relaxing time at Park Farm Hotel. We stayed in a patio room - it was nice and big, separate bath and shower and well appointed. A couple of knocks and scrapes on walls and furniture but in general good order. Bar and restaurant are lovely with plenty of places to relax. Great service here. Food in the bar was high quality. We used the gym and pool during our stay - £10 extra per person as we hadn't booked direct. Gym equipment was good and pool area was nice - changing rooms and general cleanliness of the areas could have been better. Overall a very good stay!
Stayed 3 nights in Oct 2023
Response from Reception on Oct 21, 2023
Thank you do much, I'm glad to read you had a great stay with us.

10/10 Excellent

Gill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always, would highly recommend this hotel
Stayed 1 night in Oct 2023
Response from Reception on Oct 21, 2023
Hi Gill,Thanks you so much for your wonderful words.We hope to welcome you back to Park Farm again soon.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Reception on Oct 21, 2023
Hi Julie,Thank you so much for the high score.We hope to welcome you back to Park Farm again soon.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay: recommend
Lovely place to stay. Courtyard room modern, clean and spacious. Bed large and comfortable - but felt too firm by morning, a mattress topper may make it better if I was being very picky. Real coffee bags in both caffeinated and decaf in the room along with tea and biscuits, lovely touch. Bathroom spacious, modern and clean with benefit if shower being fully separate from bath, always a bonus. The restaurants were both great. We ate in the bar for our evening meal our first night; food and service both outstanding, highly recommend. We used the main restaurants for our breakfasts; typical buffet spreads with the option to purchase additional speciality coffees if cafetière doesn’t float your boat. There were a choice of additional fresh hot orders from the kitchen included in breakfast (porridge, Eggs Benedict, Kippers, Smashed Avocado etc) but we didn’t try these as the buffet spread suited us very well. Lovely fresh pastries, fresh juices, and a well-cooked English breakfast buffet. We did not use the spa facilities on this occasion but they looked lovely. Nice touch: the hotel called us after we booked to explain they had a function event on the Saturday evening that would involve music until midnight, and offered us the chance to change rooms. As we were planning to be out elsewhere that evening, I did not choose this option, but as it was the music did not disturb my sleep when I returned at 11pm anyway. Car parking easy, free and close to front door.
Stayed 2 nights in Oct 2023
Response from Reception on Oct 11, 2023
Dear Sara.. Thank you so much for taking the time to leave your wonderful review! We are delighted to hear you had an enjoyable stay with us and very much appreciate receiving your comments. We are very proud of our team and hope to be able to welcome you back in the future. Kind regards, Jane Robertson Hotel Reception

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Good room. Good meal in bar. Breakfast buffet a bit sparse - no cheese or meats and when cut bread ran out wasn’t replaced- didn’t spoil our stay but not up to the standard of similar hotels we have stayed in.
Stayed 3 nights in Sep 2023
Response from Reception on Oct 5, 2023
Hi Jennifer,Thank you for taking the time to review Park Farm Hotel. Your comments have been passed on to the relevant departments.

10/10 Excellent

TONY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only suggestion is to have a hand rail, on the wall, for getting in and out of the bath.
Stayed 2 nights in Sep 2023
Response from Reception on Oct 3, 2023
Hi Tony, thank you for your comments and high score. I have passed on your comment to the relevant teams for their consideration.We look forward to welcoming you back to Park Farm Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for overnight treat
Had a great overnight stay at Park Farm Hotel. Lovely comfortable room, lovely evening meal and impressive breakfast selection. Also used Leisure and found this to be a very clean and relaxing area.
Stayed 1 night in Oct 2023
Response from Laura - Reception Team Leader on Oct 2, 2023
Thank you for such a wonderful review following your recent stay with us. We are so pleased to see you enjoyed your visit and do hope to welcome you again sometime.Kind Regards

8/10 Good

Mark

Stayed 1 night in Sep 2023
Response from Laura - Reception Team Leader on Oct 2, 2023
Dear MarkThank you for your kind feedback score.We are pleased you had an enjoyable visit.Kind Regards

10/10 Excellent

Miriam

Stayed 1 night in Sep 2023
Response from Reception on Oct 1, 2023
Dear Miriam.. thank you for taking the time to leave your review. We are delighted you enjoyed your stay with us and look forward to hopefully welcoming you back in the future. Kind regards Jane Robertson Hotel Reception

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception on Sep 25, 2023
Hi Nigel, Thank you so for taking the time to review Park Farm Hotel. We are delighted you had a wonderful stay.

10/10 Excellent

Anthony Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the two lodges and were delighted with the facilities. We had relatives staying in other rooms at the hotel, so the extra space and the small kitchen / catering area in the lodge were perfect for getting together in our own private space.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 23, 2023
Dear Anthony, thank you for taking time to leave us such a positive review. We are so pleased to hear that you enjoyed a comfortable stay with us and we hope to see you again in the future.Best Wishes Park Farm

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel .
Stayed 1 night in Sep 2023
Response from Laura - Reception Team Leader on Sep 18, 2023
Dear JacquelineThank you for your excellent feedback score! We are pleased to see you enjoyed your stay with us. Kind Regards

10/10 Excellent

Andrea

Stayed 2 nights in Sep 2023
Response from Laura - Reception Team Leader on Sep 18, 2023
Dear AndreaThank you for your excellent feedback score. We are so pleased to see you enjoyed your visit to the hotel.Kind Regards

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Very good, helpful, check in. Hotel is well designed - I particularly liked the seating areas along the main corridor. Hotel and room kept clean. Bed comfortable. Lovely view from room balcony overlooking the garden. Bath with shower over. Shower curtain rather than glass panel, which surprised me as the bathroom was quite modern. Breakfast was plentiful and good, with full English breakfast buffet (help yourself), cereals, pastries, toast, etc. All self service. But can also have other made to order items from menu, such as porridge, kippers and eggs Benedict. Only comment would be that it took two of us to get orange juice by tipping the glass urn while levering the tap; and the small bowl of yogurt hadn't been replenished. Plus our order for tea/coffee was taken partway through breakfast. Didn't use the spa so cannot comment. Relaxing overnight stay, unrushed. Thank you.
View from room
Stayed 1 night in Sep 2023
Response from Reception Team Leader - Laura Baker on Sep 14, 2023
Dear GillianThank you for taking the time to offer us your feedback following your stay with us. It sounds like you had a wonderful stay. I have passed your comments onto management for this to be looked into so this doesnt present a problem to future guests.We hope to welcome you back on another occasion.Kind Regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to be for your special treat.
This is where we go for our special treat. Health, fitness and good food. The Hotel can offer this all in style and comfort.
Stayed 1 night in Sep 2023
Response from Jane - Hotel Reception on Sep 11, 2023
Dear Richard.. Thank you so much for such an amazing review! We are so pleased you enjoyed your stay with us and hope to welcome you back soon. Kind Regards Jane Robertson Hotel Reception

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our place for a special treat
This the place we go to have a special treat, just for us. Everyone is very helpful, the rooms are well designed . You can Gym, Swim Sauna and Spa, all before a tasty meal.
Stayed 1 night in Aug 2023
Response from Laura Baker - Reception Team Leader on Sep 3, 2023
Dear RichardWhat a fantastic review to receive! We are delighted you had such an enjoyable stay and do hope to welcome you back some time.Kind Regards

10/10 Excellent

Chloe

Stayed 1 night in Aug 2023
Response from Laura Baker - Reception Team Leader on Sep 8, 2023
Dear ChloeThank you for your great feedback score. We are pleased to see you enjoyed your visit to the hotel.We hope to see you again sometime.Kind Regards

10/10 Excellent

Clare

Stayed 1 night in Aug 2023
Response from Laura Baker - Reception Team Leader on Sep 8, 2023
Dear ClareThankyou for your wonderful feedback score. We hope to see you soon!Kind Regards

10/10 Excellent

Ellen

Stayed 1 night in Aug 2023
Response from Laura Baker - Reception Team Leader on Aug 16, 2023
Dear EllenThank you for your kind feedback score. We hope to welcome you back soon!Kind Regards

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Such a nice setting and close to Norwich. Not much wrong with the stay
Stayed 2 nights in Jul 2023
Response from Laura - Reception Team Leader on Jul 28, 2023
Dear David,Thank you for your review of the hotel. We are delighted to see you had an enjoyable and hope to welcome you back some time.Kind Regards

10/10 Excellent

Kevan

Stayed 1 night in Jul 2023
Response from Laura Baker - Reception Team Leader on Aug 16, 2023
Dear KevanThank you for your email. We are so pleased to see you had a great stay. Do come back and see us soon.Kind Regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Laura Baker - Reception Team Leader on Jul 15, 2023
Dear AlanThankyou for your very kind feedback score. We are thrilled to see you had an enjoyable break with us and we hope to see you again

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Laura Baker - Reception Team Leader on Jul 15, 2023
Dear AnitaWe are very happy to see you enjoyed your recent stay! Thank you for your rating. Do come and see us again sometime.Kindest Reagrds

10/10 Excellent

Margaret

Stayed 2 nights in Jul 2023
Response from Laura Baker - Reception Team Leader on Jul 15, 2023
Dear MargaretThank you for your great feedback score. Its great to see you enjoyed your break. Kind Regards

10/10 Excellent

Betty

Stayed 2 nights in Jun 2023
Response from Jessica - Reception Team on Jul 26, 2023
Hi Betty, Thank you so much for taking the time to rate our Hotel. We glad you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Phidelima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Reception on Jul 6, 2023
Thank you so much for taking the time to rate Park Farm Hotel.We hope to welcome you back soon.

10/10 Excellent

Aqeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Reception on Jul 6, 2023
Wow ! Thank you so much for taking the time to rate Park Farm Hotel 10/10 ! We hope to welcome you back soon.