Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Midlands

City centre location

Posted Mar 4, 2015
Pros: Location
Good location. Pleasant enough hotel, but the room was a bit on the small side. Hotel staff were very friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Old hotel with lots of charm

Posted Feb 27, 2015
Pros: Location excellent to explore the city. Beautiful building with character.
Cons: Will be perfect once all their renovations are done and the wifi works in all the rooms.
We knew about the bathroom renovation construction noise but quite a shock still when it started up at 9:30am. Very loud! Not possible to stay in your room. The staff were amazing. Really tried to find us a quieter space. Which they did, but then we had no wifi. In the end we moved rooms each of the three nights we were there. Hotel is beautiful and I was so impressed by the extraordinary efforts the staff went to to make us comfortable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Conveniently Located Hotel in Norwich

Posted Feb 3, 2015
Pros: Location and atmosphere
Cons: Wardrobes!
My room was quite large and comfortable. The bar and restaurant in the oldest part of the hotel were good, and breakfast was worth the £10 cost. Despite being in the City Centre, I had a night undisturbed by outside noise. A small issue was the size of the wardrobe; rather on the small size, and full of an ironing board and fan.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a central location in Norwich

Posted Dec 4, 2014
Staff very helpful, food excellent, very pleasant stay.
4 out of 5
Recommended
for Couples
by Kevinfrom Peterborough

hot room

Posted Nov 25, 2014 on Hotels.com
All very good with nice room in great location. Only problem was the room was uncomfortably hot and windows unable to open. Even after speaking to reception problem was unable to be rectified!
5 out of 5
Recommended
for Getaway With Friends
by Barbarafrom North Yorkshire

Great location

Posted Nov 9, 2014 on Hotels.com
Location excellent for visiting Norwich attractions. Lovely room, clean, comfortable and spacious.. The road outside was quite busy so some traffic noise could be heard. Breakfast was very good, plenty of choice. Liam on reception was very helpful and polite. 10 out of 10 for his customer service.
5 out of 5
Recommended
for Couples
by Bradfrom Feltwell

Perfect Location!

Posted Nov 3, 2014 on Hotels.com
Great place to stay and close to everything you need!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reepham

Lovely Meal

Posted Oct 31, 2014
Wonderful 5 course meal with wine for £49...... really tasty, and wine selection was a nice choice as well - would recommend everybody try it, Staff - were really polite and helpful and knowledgable as well. Room was comfortable and warm with a lovely bath.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bridport, Dorset

Very central to the Heart of the city

Posted Oct 25, 2014
Despite a route march to and from our room with no lift facility we had a very enjoyable stay - thank you.
5 out of 5
Recommended
for Couples
by robfrom Norfolk

Nice Stay

Posted Oct 23, 2014 on Hotels.com
Lovely evenings stay - really nice hotel and a top breakfast! Great location for the city centre.