Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

reception staff very welcoming. Most others pleaas

Posted Jul 27, 2014
There was a considerable amount of refurbishment going on with the noise of diggers, nail guns etc.
4 out of 5
Recommended
for Everyone
by Peter from Wollongong NSW

Location, location

Posted Jun 3, 2014
Pros: Location, price and tranquillity.
Cons: Promotional material on what the resort has to offer at reception and in the room compendium, e.g. car hire, picnic hampers, restaurant menu, etc.
Location: Town, Burnt Pine, centrally located & short walking distance to resort. Other activities like bush walking, swimming, tours need a car or pre-arranged
Resort located in an excellent location with typical amenities found at a resort. Resort service very good and people generally warm and welcoming. Package deals with combined airfare and accommodation very good value. Highly recommend Norfolk Island as a place to relax and escape from the Rat race and daily technology interruptions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Spacious rooms overlooking gardens, close to shops

Posted Apr 23, 2014
Pros: The staff were very friendly and helpful; but not in the fake way you sometimes find with hotel staff. They were just nice people and it showed.
Cons: The dinner menu could do with more variety, although that would not be a problem if you ate out of the hotel on one of the regular dinner tours.
Location: The location is perfect. Most shops and facilities are in Burnt Pine, which is centrally placed in the island.
The rooms and common facilities were very spacious and comfortable. Very quiet. Nice green surroundings. Eateries and shops were only a few minutes walk away. It's a place for relaxing and as a base for sightseeing. There is no nightclub or entertainment at night, but that suits me exactly. I think thumping music would spoil the ambience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson NZ

Party of 3 couples

Posted Apr 6, 2014
We were all upgraded to nice big rooms that were good for lunch or cards together at night. But our room was not serviced fully each day, bed unmade and towels left some days. Staff were great though
4 out of 5
Recommended
for Families
by A verified traveler

great location

Posted Jan 31, 2014 on Hotels.com
Very few people staying at hotel.Dinner at night sometimes nobody
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all amenities and well presented.

Posted Jan 27, 2014
Pros: Close to all amenities and well presented.
4 out of 5
Recommended
for Couples
by Craig from Sydney

Central Location

Posted Jan 11, 2014
Pros: Good Value
Location: The Hotel is very central to the main business district. Recommend the RSL Bistro nearby
We arrived to be greeted with a welcoming cool drink. I thought this a nice touch. The hotel is not 5 star, but then we didn't pay for 5 star. It is a well run comfortable hotel located close to the main shopping strip on the Island. It was within strolling distance RSL and other eateries. Rooms were clean and ours had a nice outlook from the verandah. The Hotel had a nice pool and breakfast good. Would recommend to everyone.
3 out of 5
by A verified traveler

Posted Jan 10, 2014
Pros: Staff were helpful and friendly.
Cons: In a perfect world - AIRCONDITIONING, however ceiling fans would also help a little. A better restaurant menu. Much brighter bathroom lighting.
Location: It is picturesque particularly up high, several lookouts exist for 'tourist viewing'.
Norfolk Island is very power conservation conscious using diesel generators and solar power so air conditioning is very scarce. As for as I know none of the motels are air conditioned, ours certainly wasn't and it was very uncomfortable as a result. The room would have benefited a little from the inclusion of a ceiling fan (at least) Humidity is very high (82% lowest reading during stay) which made it feel hotter than it was. There are a number of restaurants on the island however in all honesty I cannot recommend them, having 'mainland type restaurant' prices but with lesser food quality, and there is only one place on the entire island that serves a decent cup of coffee.
4 out of 5
Recommended
for Everyone
by Sue from Sydney

Great place to relax

Posted Jan 5, 2014
Pros: good location and value for money quiet - and the valley view room had a vey nice outloook
Cons: King size beds in Valley view room
Location: Restaurants - Hillys and Norfolk Blue both great Need a rental car to get around Trek on Phillip Isand - amazing Great snorkelling !!
Comfortable relaxing hotel - easy walking distance from main shops Norfolk is a hidden gem
5 out of 5
Recommended
for Families
by carillo from hamilton

central location

Posted Jul 31, 2013 on Hotels.com
friendly and helpful staff; walking distance to town and most facilities and attractions