Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nelson NZ

Party of 3 couples

Posted Apr 6, 2014
We were all upgraded to nice big rooms that were good for lunch or cards together at night. But our room was not serviced fully each day, bed unmade and towels left some days. Staff were great though
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to all amenities and well presented.

Posted Jan 27, 2014
Pros: Close to all amenities and well presented.
4 out of 5
Recommended
for Couples
by Craig from Sydney

Central Location

Posted Jan 11, 2014
Pros: Good Value
Location: The Hotel is very central to the main business district. Recommend the RSL Bistro nearby
We arrived to be greeted with a welcoming cool drink. I thought this a nice touch. The hotel is not 5 star, but then we didn't pay for 5 star. It is a well run comfortable hotel located close to the main shopping strip on the Island. It was within strolling distance RSL and other eateries. Rooms were clean and ours had a nice outlook from the verandah. The Hotel had a nice pool and breakfast good. Would recommend to everyone.
3 out of 5
by A verified traveler

Posted Jan 10, 2014
Pros: Staff were helpful and friendly.
Cons: In a perfect world - AIRCONDITIONING, however ceiling fans would also help a little. A better restaurant menu. Much brighter bathroom lighting.
Location: It is picturesque particularly up high, several lookouts exist for 'tourist viewing'.
Norfolk Island is very power conservation conscious using diesel generators and solar power so air conditioning is very scarce. As for as I know none of the motels are air conditioned, ours certainly wasn't and it was very uncomfortable as a result. The room would have benefited a little from the inclusion of a ceiling fan (at least) Humidity is very high (82% lowest reading during stay) which made it feel hotter than it was. There are a number of restaurants on the island however in all honesty I cannot recommend them, having 'mainland type restaurant' prices but with lesser food quality, and there is only one place on the entire island that serves a decent cup of coffee.
4 out of 5
Recommended
for Everyone
by Sue from Sydney

Great place to relax

Posted Jan 5, 2014
Pros: good location and value for money quiet - and the valley view room had a vey nice outloook
Cons: King size beds in Valley view room
Location: Restaurants - Hillys and Norfolk Blue both great Need a rental car to get around Trek on Phillip Isand - amazing Great snorkelling !!
Comfortable relaxing hotel - easy walking distance from main shops Norfolk is a hidden gem
5 out of 5
Recommended
for Families
by carillo from hamilton

central location

Posted Jul 31, 2013 on Hotels.com
friendly and helpful staff; walking distance to town and most facilities and attractions
4 out of 5
Recommended
for Everyone
by steve

spacious room and helpful staff

Posted May 5, 2013
Pros: location, room size and comfort, helpful staff
Room was very spacious, clean, quiet and comfortable. Staff arranged rental car for me and were helpful with tours and holding luggage. Hotel is a good location for walking into town; grounds are beautiful and well kept and a pleasing swimming pool is available on hot days.
5 out of 5
Recommended
for Everyone
by Bernie & Cathie from NZ

Island experience

Posted Jan 29, 2013
Pros: The space and cleanliness and locality
Cons: Non guests using the pool and hot tub
Location: Location was perfect as we could easily walk to any restaurants and shops
Great service and very friendly staff. Would have liked a more varied breakfast selection instead of exactly the same each day. Only managed to use the hot tub once as every other time there were non guests using it as well as the pool. Nothing was too much trouble for the staff, they were lovely.
3 out of 5
Recommended
for Everyone
by A verified traveler

A bit of a crate's egg.

Posted Jan 15, 2013
Pros: The room
Cons: The food services
Location: Beautiful
Very nice room, newly renovated. Food services very poor. It seems to be set up for large groups. "continental" breakfast was some tinned fruit, limited cereal choice, tinned juices and toast. The dinner menu is limited and food of poor quality. A very nice pool and hot tub.
5 out of 5
Recommended
for Everyone
by Kevin from Sydney NSW, Australia

great room

Posted Jan 9, 2013
We had a great experience. However we did have a superior room-- upgraded from a garden room. I cannot comment on other lower quality rooms.