Exterior

Reviews of Aloft Chesapeake

3 out of 5
Aloft Chesapeake
1454 Crossways Boulevard, Chesapeake, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 511 out of 1001 reviews" "
Rating 8 - Good. 233 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 77 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Highyly recommend great atmosphere, super friendly staff, and comfortable beds.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 17, 2024
Dear Julie, Thank you for your recent stay at Aloft Chesapeake and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Chesapeake! We enjoyed having you as our guest, and we hope to see you again on your next visit.Sincerely,Your Guest Services Team at Aloft Chesapeake

6/10 Okay

Keyona

Traveled with partner
Stay was good
Stayed 1 night in Apr 2024
Response from Guest Services Team on Apr 15, 2024
Dear Keyona, Thank you for taking the time to review your stay with us. We are glad that you had a mostly pleasant experience. However, we would like to apologize for any issues that may have prevented you from having a perfect stay. We strive to provide the best service to each of our guests, and we would be honored to have the opportunity to make things right for you.Sincerely,Your Guest Services Team at Aloft Chesapeake

6/10 Okay

Nakeisha

Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 16, 2024
Dear Nakeisha, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

shreco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful, clean and Peaceful
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Apr 4, 2024
Dear Shreco, Thank you for your kind words and for appreciating the cleanliness of our hotel. It's great to know that our hard work to maintain a fresh and spotless environment has positively impacted your stay. We strongly believe that a clean and tidy space plays a crucial role in providing a comfortable and enjoyable experience to our guests. We look forward to the opportunity to exceed your expectations once again during your next visit to Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back!
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 25, 2024
Dear Catherine, It is always a pleasure to hear from our guests. Our staff puts in a lot of effort to provide exceptional service, and we are delighted you enjoyed your stay with us. We appreciate your kind words about our clean and comfortable accommodations. It means a lot to us that you have chosen Aloft Chesapeake as your preferred hotel whenever you are in the area. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Atiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 8, 2024
Dear Atiana, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aloft Chesapeake. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Shanae

Liked: Cleanliness, staff & service, property conditions & facilities
I prefer Aloft hotels when I am limited on options. The hotel is conveniently located to many restaurants and down the street from both an indoor mall and a number of strip malls.
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 3, 2024
Dear Shanae, It was our pleasure to have you stay at Aloft Chesapeake recently. Thank you for taking the time to share your generous comments, especially about our hotel's location. With easy access to plenty of restaurants and malls nearby, our hotel is a very comfortable and affordable choice when in the area. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Sincerely,Your Guest Services Team at Aloft Chesapeake

4/10 Poor

Becca

Traveled with partner
Liked: Staff & service, amenities
Staff were great. Unfortunately, we had many issues with our stay. One being, when we first got there they told us that our room would be downgraded because they were sold out. That defeats the whole reason for a reservation. Then our air conditioning system did not work in our room. There was an old coffee in our fridge upon arrival. The iron board was completely bent. The chair to the desk had so many stains on it. Events in the hotel were also cancelled during our stay. We typically stay with Marriott, but we may consider somewhere else next time.
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 1, 2024
Dear Becca, Thank you for taking the time to share feedback about your recent stay. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We appreciate your kind words about our staff and look forward to another chance to regain your complete trust. We wish you all the best with your travels. Thank you.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff was wonderful. My only concern was that on my second night, I could smell weed on my floor. This really concerned me as I have very bad reactions from the fumes. I had to put my towels at the bottom of my door. Not good! I mentioned it to the front desk the next morning and they said, if it happens again, call us immediately. I was glad to hear that! All in all the stay was great. Thank you.
Stayed 3 nights in Feb 2024
Response from Guest Services Team on Feb 26, 2024
Dear Wendy, Thank you for sharing your experience. We are glad our service met your expectations. Our entire team is devoted to giving every guest an outstanding experience. Your generous comments greatly encourage each of them to keep doing what they love to do. Thank you, once again, for your kind words. We regret any inconvenience you experienced with any unpleasant smell on your floor. Please know, for future visits, our front desk is always here to ensure you have a pleasant and comfortable experience. We look forward to welcoming you again to Aloft Chesapeake anytime your travels bring you back to Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

4/10 Poor

LATESSHIA

Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Dear LATESSHIA, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Keith

Traveled with partner, Traveled with family
Room was great, staff were excellent and there was lots to do in the hotel when we had downtime. Enjoyed the stay!
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 19, 2024
Dear Keith, Thank you for your recent stay at Aloft Chesapeake and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our well-appointed rooms, service, and convenience make us a great place to call home when visiting Chesapeake! We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Monica, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 18, 2024
Dear Monica, On behalf of our team at Aloft Chesapeake, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 16, 2024
Dear Bruce, Thank you for your recent stay at Aloft Chesapeake and for posting such a generous review of our hotel and staff. It is a pleasure to know that we exceeded your expectations; our amenities, service, and convenience make us a great place to call home when visiting Chesapeake! We enjoyed having you as our guest, and we hope to see you again on your next visit.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Sah'Danae

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Good place stay when traveling with a pet. Rooms clean - could use a deeper clean to get up dust around the edges of the room. Overall, great hotel and service!
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 13, 2024
Dear Sah'Danae, Thank you for including Aloft Chesapeake in your travel plans. We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. The spotless room that you so kindly mentioned is a testament to our hardworking and professional housekeeping staff. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Daphanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff and comfortable stay
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 13, 2024
Dear Daphanie, We appreciate your review of Aloft Chesapeake. We are glad that you loved staying here and that your clean room was perfect. Our housekeepers are some of the best around, and they genuinely care about their work. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. It was a pleasure hosting your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Jordan

Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Dear Jordan, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

4/10 Poor

Sheryah

Disliked: Cleanliness, staff & service, property conditions & facilities
Room itself wasn’t cleanly a lot of dents in furniture and grim it shower. Receptionists were not very hospitable.
Stayed 1 night in Jan 2024
Response from Guest Services Team on Feb 3, 2024
Dear Sheryah, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the cleanliness and service concerns you experienced. Our promise to our guests includes a commitment to providing a clean, fresh environment and outstanding hospitality. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 30, 2024
Dear Cassandra, Thank you for staying at Aloft Chesapeake. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 30, 2024
Dear Steven, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aloft Chesapeake. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Estella

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a last minute stay for a few days that was able to also accommodate my lil fur baby. The staff was so welcoming to him.
Stayed 4 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Dear Estella, Thank you for including Aloft Chesapeake in your travel plans. We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. We work hard to deliver an exceptional experience for all our guests, even the four-legged ones, so we celebrate reviews like yours. We love reading wonderful comments about our associates and will be sure to share this review with our entire team. We look forward to having you as our guest again whenever your travels bring you back to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Latesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 23, 2024
Dear Latesha, Thank you for choosing to stay with us and for taking the time to leave your outstanding rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the area. It was our pleasure to accommodate you at Aloft Chesapeake, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor bathroom design, fun atmosphere with entertainment in the bar
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 22, 2024
Dear Patricia, We are glad our modern approach to our property’s design added to the enjoyment of your visit. We continually strive to provide our guests with a memorable experience. We are happy that you liked the atmosphere and had a great time at the bar. We are sorry we did not meet your expectations regarding the bathroom design. We appreciate you bringing this to our attention. It was our pleasure to host you at Aloft Chesapeake, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Trip In A While
Our experience was definitely memorable. The staff was very attentive. Emily the bartender wi definitely be remembered. She was awesome.
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 16, 2024
Dear Guest, Thank you for taking the time to share your review of our property. We are delighted to hear that you had a fantastic time during your stay with us. We appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. Thank you for your compliments about our bartenders. Emily truly embodies and personifies our devotion to exceptional hospitality. It was such a pleasure hosting your visit at Aloft Chesapeake, and we hope to have the honor of doing so again soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

2/10 Terrible

Deborah

Disliked: Property conditions & facilities
Terrible hospitality and service very loud lobb area.
Stayed 3 nights in Jan 2024
Response from Guest Services Team on Jan 16, 2024
Dear Deborah, Thank you for taking the time to review your stay with us. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on, so we are sorry that did not happen in your instance. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback, and we hope to have the opportunity to welcome you back soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Dionna

Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 16, 2024
Dear Dionna, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Aloft Chesapeake. We'd love to host you again someday for another great visit.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 16, 2024
Dear Alvin, Thank you for your kind rating! We are glad you had such a positive experience during your time at Aloft Chesapeake, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and room clean!
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 14, 2024
Dear Rod, Thank you for your kind words about our hotel and for being our valued guest. We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. Cleanliness is one of our top priorities, and our housekeeping staff goes above and beyond to keep that standard high. Thank you for allowing us to be of service, and we look forward to your next visit to Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Emely

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly, the cleanliness impeccable, and the overall vibe was chill and cool. The modern ambiance and quiet atmosphere is made for a relaxing experience. The well-appointed bar and the outstanding indoor pool were definite highlights. Highly recommend!
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 13, 2024
Dear Emely, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work. We are glad you were able to experience and enjoy our indoor pool and bar. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all our guests. Thank you for acknowledging their efforts. It was our pleasure to host your visit at Aloft Chesapeake, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Tina

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Guest Services Team on Jan 8, 2024
Dear Tina, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Aloft Chesapeake; we hope to see you again soon. Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could use some updates, breakfast a bit expensive. No coffee for the in room coffee maker
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 9, 2024
Dear Deborah, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time in the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all great, Thank you
Stayed 4 nights in Dec 2023

8/10 Good

Sir Francis

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Sir Francis, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Chesapeake; we hope to see you again soon. Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Barbara, On behalf of our team at Aloft Chesapeake, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Franklin

Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 31, 2023
Dear Franklin, We are happy you chose Aloft Chesapeake for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff Ever
The staff was awesome and the accommodations excellent.
Stayed 5 nights in Dec 2023
Response from Guest Services Team on Dec 29, 2023
Dear Virginia, Thank you for taking the time to review your stay at Aloft Chesapeake. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your room. We also appreciate your kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

2/10 Terrible

Kenya

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 15, 2024
Dear Kenya, Thank you for taking the time to rate our hotel. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 13, 2024
Dear Charles, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and bartender made delicious drinks.
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 20, 2023
Dear Brenda, We are delighted you had a fulfilling stay at Aloft Chesapeake. We appreciate your kind words about our staff and their commitment to excellence. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Thank you for your compliments about our bartenders. Your recognition of their efforts will surely brighten their day! It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Marilyn

Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 19, 2023
Dear Marilyn, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 19, 2023
Dear Clifton, On behalf of our team at Aloft Chesapeake, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from Guest Services Team on Jan 6, 2024
Dear Charles, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Bobbie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so welcoming! Always greeting customers with a smile and friendly hello.
Stayed 3 nights in Dec 2023
Response from Guest Services Team on Dec 13, 2023
Dear Bobbie, We, the entire team at Aloft Chesapeake, would like to express our gratitude for your kind comments about our hotel. Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome. Reviews like yours solidify the daily standards we strive to achieve for each guest. It was our honor to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Deyonna

Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 12, 2023
Dear Deyonna, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Aloft Chesapeake. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 10, 2023
Dear Ron, Thanks for the outstanding rating! We are delighted your time at Aloft Chesapeake was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Steve

Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 10, 2023
Dear Steve, We are delighted you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 9, 2023
Dear Robin, Thank you for taking the time to leave your generous rating regarding your recent visit to Aloft Chesapeake. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and helpful
Stayed 2 nights in Dec 2023
Response from Guest Services Team on Dec 8, 2023
Dear David, Thank you for being our guest and sharing your kind words about the team. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you for choosing to stay with us at Aloft Chesapeake, and we look forward to welcoming you back soon.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Alfredia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 5, 2023
Dear Alfredia, We are delighted you enjoyed your stay at Aloft Chesapeake. We strive to provide each guest with an exceptional visit; therefore, it is lovely knowing we exceeded your expectations. We hope you will return whenever your travels bring you to our city.Sincerely,Your Guest Services Team at Aloft Chesapeake

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 5, 2023
Dear Sarah, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Aloft Chesapeake.Sincerely,Your Guest Services Team at Aloft Chesapeake

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff but…
Second stay here. We love live music, even tipped the musician. However, we did not like that we had to listen to it in our room as we had an early morning and were ready to go to sleep. The music also seemed to bring in a loud group enjoying the bar. Again, all good, unless you can hear it when trying to sleep. The room was also too warm, adjusting the thermostat did not change the temperature.
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 6, 2023
Dear Amy, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Also, we are sorry you had trouble setting the temperature in your room. Please know our front desk is always available and happy to help make your stay more comfortable. Your feedback about our service is much appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Your Guest Services Team at Aloft Chesapeake