Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel - But don't buy drinks in their store!

Posted Jul 21, 2014
Pros: Clean
$5.00 for a Gatoraid. Jeeze Oh Pete,...would definately stay here again, however I am stopping by a grocery store to get my snacks and drinks.
3 out of 5
by Irene from Moneta, Virginia

Only the basics

Posted Jun 15, 2014
Pros: The staff is very nice.
Cons: Upgrading the exhaust system in all rooms.
Location: The location is among many other hotels. When I visit again, I will try a different one in the area, as it is fairly close to friends I will visit.
My main complaint was the bathroom filling up with steam after someone took a shower, and no exhaust fan to pull the steam out of the room. If your hair is freshly curled, it falls flat pretty quick as the steam enters the rest of the guest room. If you have to use the bathroom afterwards, you had better use the one in the lobby. What ever happened to guest amenities? Soap, shampoo and conditioner are all you get, the bare minimum. Where's the little bottle of body lotion, or any other little surprise that would make you feel welcome. There is no "Wow Factor" anymore. Hotels are getting to be like the air lines, absolutely giving the least convenience they can possibly get away with.
Comment from Hotel Management
Jun 17, 2014 by Jennifer, Hotel Management
Irene, Thank you for taking the time to share your experience at our location. I was wondering if you could follow up with us at the property level so we can research what room you were in and correct the exhause issue? We do put the standard amenities in the guest room, but anything additional you may need should be available upon request at the front desk! We do try to accommodate all our guests and hope that they are able to enjoy their stay , it sounds like we may have let you down. I am very sorry to hear that!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel..

Posted Jun 3, 2014
This is our 2nd stay within two years; both times we have had a wonderful stay. Staff is very friendly, and the hotel is very clean.
Comment from Hotel Management
Jul 1, 2014 by Jennifer, Hotel Management
I am happy you enjoyed your stay with us and that the facilities and services were what you expected. We appreciate your time for sharing with us and appreciate you recognizing our staff. They do work very hard and appreciate the recognition!
5 out of 5
Recommended
for Everyone
by expedia cookie

Quick stop

Posted May 25, 2014
This hotel has beautifully decorated spaces. The beds and shower are comfortable.
Comment from Hotel Management
Jun 2, 2014 by Jennifer, Hotel Management
Thank you so much for sharing your experience at our hotel. We were fully renovated last year which focused on the guest experience in the public spaces as well as our rooms. We are pleased that you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by Edward from Illinois,

Do your need help?

Posted May 12, 2014
Pros: Good location for various events in the area, with easy access to the freeways.
Cons: Breakfast Bar selection was very limited and very expensive in compairision to surrounding eating places. Could you lower the price?
Location: Location? Perfect! Go take the $10 tour of Norfolk Naval Shippyard, You will be amazed! Go to Williamsburg, Plan for 2 days. The Ocean is Great!
This Hotel is a perfect place to stay! If you need something for your stay just ask the front desk. The Staff at the front desk will help you find a good place to eat or directions to find a destination. I noticed that any employee is willing to help you solve a problem. This Hotel is across the street from several other Hotels, so I checked them out after we checked in at the Courtyard. Boy, was I glad with the choice I made!
Comment from Hotel Management
Jun 2, 2014 by Jennifer, Hotel Management
Thank you so much for your review. We are pleased to hear that you enjoyed your stay. Our staff takes great pride in ensuring your satisfaction! We look forward to having you as a guest in the future.
5 out of 5
Recommended
for Everyone
by Sara from J

Awesome room for a great price!

Posted Apr 13, 2014
The hotel staff was so polite and our room smelled great. We really enjoyed ourselves.
Comment from Hotel Management
Jun 2, 2014 by Jennifer, Hotel Management
We are pleased to hear that you enjoyed your stay with us!
3 out of 5
Recommended
for Everyone
by A.H.

Water pressure low in the showers

Posted Apr 7, 2014
The overall experience in the hotel was very good. The staff was great. Our only issue was the lack of water pressure in the showers.
Comment from Hotel Management
Apr 8, 2014 by Jennifer, Hotel Management
Thank you very much for the review. I am sorry to hear that the water pressure was unsatisfactory. We do hope that all our guests have a pleasant stay., unfortunately it sounds like we may have let you down. We appreciate you letting us know is so we have the opportunity to research & fix this as quickly as possible!
5 out of 5
Recommended
for Everyone
by Kamau from Richmond

Great Place

Posted Mar 30, 2014
Location: Right in the middle of everything we needed to get to...
Pleasant experience. Very helpful staff...conveniently located near the interstate. Plenty of food choices nearby...
Comment from Hotel Management
Apr 8, 2014 by Jennifer, Hotel Management
Kamau, Thank you so much for your kind review. I am pleased to hear that you enjoyed your stay while in the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 14, 2014 on Hotels.com
Comment from Hotel Management
May 17, 2014 by Jennifer, Hotel Management
Thank you so much for t the e 5 star rating! Our associates strive to provide all out guests with a great experience. I know that this really means a lot to them.
5 out of 5
Recommended
for Everyone
by T from Cape Coral Florida

Great location to airport and VA beach

Posted Jan 10, 2014
Pros: The staff at the front desk was so helpful and knowledgeable about the area, loved the computer work stations very helpful
Staff was amazing, close to interstate, great price and location
Comment from Hotel Management
Mar 6, 2014
Thank you so much for your kind words. I am happy to hear that you were pleased with the staff service at our location. We do try to ensure our guests have an enjoyable stay ! It does mean a lot to the associates to receive such positive feedback. We hope to see you on your next visit to this area!