Premium bedding, in-room safe, desk, blackout drapes

Reviews of Crowne Plaza Virginia Beach Town Center, an IHG Hotel

3.5 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 371 out of 1006 reviews" "
Rating 8 - Good. 253 out of 1006 reviews" "
Rating 6 - Okay. 183 out of 1006 reviews" "
Rating 4 - Poor. 100 out of 1006 reviews" "
Rating 2 - Terrible. 99 out of 1006 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ardenia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property should have stated in the booking that they were in a major remodel. The entrance was in the back on the 2nd floor. The hotel looked closed when you first pull up
Stayed 1 night in Mar 2024
Response from CP-VB-GM on Mar 27, 2024
Ardenia, thank you for taking the time to share your recent experience with us. We apologize you were not aware the hotel was under a full renovation. All alerts and important information is listed on the hotel's main website and in the mobile app about the hotel's renovation. Thank you again and we hope to see you in the future.

4/10 Poor

Cassandra

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from CP-VB-GM on Mar 26, 2024
Cassandra, thank you for sharing your feedback with us. Looks like you did not have an overall great experience. We apologize for any inconvenience this may have caused you during your stay. My hope is that you will try us again in the future should your travel needs bring you this way.

4/10 Poor

Daiquan

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would have been nice to know its under construction. Thise pictures looknreally good as far as the pool and breakfast. I get the upgrading but gice people a heads up. My daughter wanted to swim and it just was not what i was expecting.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on Mar 25, 2024
Thank you taking the time to share your feedback with us. We are sorry you did not have an overall great experience with us. We do have notifications and alerts on the IHG main website and mobile app about the renovation and construction. Thank you again for your feedback.

4/10 Poor

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CP-VB-GM on Mar 22, 2024
Mohamed, thank you for your contributions. We apologize for any inconvenience you may have experienced during your stay. Thank you for your feedback.

2/10 Terrible

Savon

Stayed 2 nights in Mar 2024
Response from CP-VB-GM on Mar 19, 2024
Thank you for sharing your comments with us. We apologize for the inconvenience caused to you during your stay. Although you only gave us a number rating with no comments, we hope you will try us again in the future should your travel needs bring you this way.

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from CP-VB-GM on Mar 18, 2024
Jessica, thank you for sharing your feedback with us. We apologize you did not have an overall great experience with us. My hope is that you will try us again should your travel needs bring you this way again.

2/10 Terrible

David, Westminster

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is under construction. There is trash all over the parking lot. Zero security. Main entrance is some weird door and check in is on the 2nd floor. Very strange. Plus it smells like weed. It is what js. They should have told me it was torn up. Not ok.
Stayed 1 night in Mar 2024
Response from CP-VB-GM on Mar 10, 2024
Thank you for sharing your feedback. I have shared your comments with the team. On the hotels main website and in the mobile app it explains the hotel is under renovation/construction. Thank you again for your feedback.

2/10 Terrible

Juanita

Disliked: Cleanliness, staff & service
I was not able to stay. Couldn't find entry to hotel due to construction. Construction was at every potential entry. Construction workers were everywhere. I did not stay because it did not feel safe. I advised the desk by phone from the pking lot at the property. Found another hotel that felt much safer. Please do not charge my card!!! Juanita King
Stayed 3 nights in Feb 2024
Response from CP-VB-GM on Feb 21, 2024
Thank you for sharing your feedback. The hotel is currently under construction/renovation. The main entrance is closed. The hotel does have signs with directions on how to enter the property. On the hotel main website, you can also find information about the hotels renovation/construction that is taking place. Thank you for sharing your feedback.

8/10 Good

Dominic

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great spot, we had a few hiccups but overall a great place to stay. Low scores on cleanliness is due to the massive construction project going on right now. Room was very clean and modern.
Stayed 2 nights in Feb 2024
Response from CP-VB-GM on Feb 21, 2024
Thank you for taking the time to share your experience with us. I have shared your feedback with the team. We hope that you will try us again once the renovation/construction has been completed.

6/10 Okay

Mellanie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property is currently renovating, construction on the 1st - 3rd flr. Stayed for a night only.
Stayed 1 night in Feb 2024
Response from CP-VB-GM on Feb 19, 2024
Thank you for sharing your most recent feedback with us. The hotel is under a full renovation. This project is expected to be completed early spring 2024. Thank you for your feedback. We hope you will try us again when it is all completed.

8/10 Good

Charlene, Savannah

Liked: Cleanliness, staff & service, amenities
Property is under renovation. The new rooms are nice but the work is shotty. I don’t know if they’re coming back around to finish the little leftover unfinished work, but until then it’s good enough. The rates are still good, the tv had a lot of good channels but I don’t think it was completely set up because there was no information on what shows I was watching. Just little things but I’m sure it will all get resolved once renovations are complete. Other than that I was very comfortable, the bed was wonderful, the furniture is nice, and the showers are great too.
Stayed 2 nights in Feb 2024
Response from CP-VB-GM on Feb 7, 2024
Thank you for taking the time to share your most recent feedback with us. I have shared your comments with the team. With the comment about the tv, you are correct we still have options and extras to add to the tv's that will enhance your overall experience. Thank you again for this valuable feedback and we hope to see you again once the renovation is completed.

2/10 Terrible

RICHARD

Traveled with family
Disliked: Amenities, property conditions & facilities
Was not informed of construction in progress and dining closed. Specifically chose hotel due to in house dining. Understand construction debris but that doesn’t mean you should shuffle through last falls leaves and cigarette butts to get to the temporary entrance.
Stayed 1 night in Feb 2024
Response from CP-VB-GM on Feb 5, 2024
Thank you for sharing your feedback with us. I have reviewed your comments and also shared with the team. I apologize you did not have an overall great experience. On the hotels main website and mobile app we have alerts and messages about the renovation and construction taking place in the hotel.

2/10 Terrible

Leslie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So i booked a week in advanced. Check in was at 4pm. Received 2 calls around 7:15pm when i was 10 mins away and using the gps on my phone so i did not answer. When i went in to check in, the hotel was under construction and after 10 mins waiting for the hotel staff member to finish his personal conversation i found out they were sold out. He gave me the numbe r to expedia to gwt a refund but that was itm after traveling 4 hrs wi th 3 jids, i was very upsetm he apologized but that didnt soove the problem i had to find a last minute hotel. Like dont accept expedia reservations if you are going to give my room away and call after the fact to tell me. Worse experience ever.
Stayed 1 night in Jan 2024
Response from CP-VB-GM on Jan 29, 2024
Thank you for sharing your most recent experience. I would like to apologize for the experience you had. Unfortunately, the hotel was sold out. I have shared your feedback with the team. We hope you try us again once the renovation has been completed.

2/10 Terrible

Gregory

Traveled with family
The property is being renovated. It looks like a war zone in the interior. It should be closed until the renovations are completed. Very Disappointed!!!
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on Jan 15, 2024
Thank you for sharing your feedback with us. Yes, the hotel is under an active renovation and nearing the end of the renovation project. The main lobby is now under renovation and the check-in area has moved to the second floor. Thank you again for your feedback.

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from CP-VB-GM on Jan 11, 2024
William, thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed your stay with us. Thank you again.

6/10 Okay

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff is very nice, love it, but is very noise the highway :(
Stayed 1 night in Dec 2023
Response from CP-VB-GM on Jan 1, 2024
Thank you for taking the time to share your experience with us. We are sorry you did not enjoy your overall stay. I have shared your feedback with the team. Thank you again for this valuable information. Hope to see you in the future.

10/10 Excellent

Lamelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall stay. Modern rooms and hallways. Located in the heart of town with plenty food and entertainment options.
Stayed 2 nights in Dec 2023
Response from CP-VB-GM on Dec 18, 2023
Thank you for taking the time to share your recent experience with us. We are thrilled you enjoyed your stay with us. Thank you again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 1 night in Dec 2023
Response from CP-VB-GM on Dec 18, 2023
Larry, thank you for your comments. I have shared your feedback with the team. Thank you again.

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Room was newly renovated. Onsite resturaunt and bar.
Stayed 1 night in Dec 2023
Response from CP-VB-GM on Dec 11, 2023
Thank you for taking the time to share your most recent experience with us. We are thrilled you enjoyed your stay and the hotel. Thank you again and hope to see you in the not-so-distant future.

10/10 Excellent

Tina, Jamaica

Traveled with family
Liked: Cleanliness, staff & service
Nice quite area
Stayed 1 night in Nov 2023
Response from CP-VB-GM on Dec 6, 2023
Thank you for taking the time to rate us. We are thrilled you enjoyed your stay. Thank you again and hope to see you in the not-so-distant future.

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't do it
I told them not to run my security deposit on my main card, to run it on my business card. They ran it on both and all they provided was snacks or a meal instead of a discount. There was supposed to be a couch, there wasn't. Water was cold, toilet was slow to flush and had minimal water in it so you could see fresh streaks from previous use. My car window was smashed in in their parking lot and they did not have any cameras for footage from see who did it.
Stayed 1 night in Nov 2023
Response from CP-VB-GM on Nov 20, 2023
Thank you for sharing your feedback with us. I have reviewed your comments and would like to apologize for your experience. I have shared this feedback with the team. Thank you again for sharing your feedback.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Room 719
The stay was okay but the main issues I had was there I did not have hot water for 3 days which was difficult. Also, the water had a white mist to it so I had to make sure I did not ingest it.
Stayed 3 nights in Nov 2023
Response from CP-VB-GM on Nov 15, 2023
Thank you for taking the time to share your most recent stay experience with us. I have read your comments, and I would like to apologize for this hassle. The hotel is under construction as we make improvement for you the guest. I have shared this with the team and construction team to ensure this is avoided moving forward. Thank you again for your feedback and we hope to see you again in the distant future.

8/10 Good

Dionna

Stayed 1 night in Oct 2023
Response from CP-VB-GM on Dec 6, 2023
Thank you for taking the time to share your rating with us. We hope to see you again in the future.

2/10 Terrible

kelly

Stayed 1 night in Oct 2023
Response from CP-VB-GM on Dec 6, 2023
Thank you for sharing your person experience with us. We are sorry you did not have an overall great experience with us. Thank you again for sharing.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Remodeling
Stayed 2 nights in Oct 2023
Response from CP-VB-GM on Dec 6, 2023
Nary thank you for sharing your overall rating with us. We hope you had an overall great stay. Thank you again.

6/10 Okay

Danielle, Webster

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This Crowne Plaza is under renovation. I get that. But do customers have to look at piles of gross, wet used mattresses stacked up outside? Our room was not a renovated room. It was clean. The toilet was not attached to the floor! Imagine sitting down and almost falling because the toilet rocks back and forth. And the tank lid was cracked. Breakfast buffet, which was not included in the room price, was mediocre. Scrambled eggs, fried potatoes, greasy bacon, gross looking grits with nothing to put on them. No toast. English muffin or bagel that had to be toasted with one two-slot toaster. Nothing labeled. Also, if 2 guests sit down at a 4 top, then 2 place settings should be removed. Nope. Just left on the table. Filthy water stained ceiling tiles in the dining area Broken, loose tile right at the elevator entrance is a serious trip hazard. While i understand they are renovating, there was no excuse for the overall condition of the common areas. Do better.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Stayed 1 night in Sep 2023
Response from CP-VB-GM on Dec 6, 2023
Mark, thank you for taking the time to rate your recent experience with us. We hope to see you again in the not-so-distant future.

2/10 Terrible

Katrina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The entire experience was terrible. The person who checked me in had a horrible attitude. The next night when I went to take a shower it was broken water went every where. I got soaking wet the floors and ceiling also was wet. I called the front desk and no one answered so I walked down to the desk and explained what had happened. The front desk lady called maintenance and he said well I patched it before and I won't be able to fix it tonight. She did move to another room that didn't have a microwave or a refrigerator in it. Eventhough she was nice it was just a horrible experience. I won't be returning there ever again
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Work in progress
The hotel was okay. They are renovating and there was work on the 2 floors above me. You heard them early in the morning working. I stayed on the fourth floor.
Stayed 3 nights in Sep 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Positive experience
Place under going upgrade, price reflects it. People were great breakfast outstanding
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
1 rude staff member, clean, thin walls
The young lady at the front desk gave me 2 double beds instead of the king that I booked for Hotels.com. When asked why, she instantly gave my partner an attitude. When a manager was requested she snapped back and said there isn't one. Another young lady came and explained to us the policy and handled the situation the correct way by compensating 2 free breakfasts, since there wasn't an available king rooms, she was pleasant and apologetic. The hotel overall is very clean, but the walls a really thin. Could hear the people next door having sex, it felt as though they were in my room.
Stayed 1 night in Sep 2023

2/10 Terrible

Erica

Disliked: Cleanliness, property conditions & facilities, room comfort
Never staying again!!!!
The experience was bad from checking in to check out when I arrived to the hotel to check in which was after the check in time I was told that they needed 15 to 20 minutes to get a room ready for us so I left and came back 45 minutes later to find out there was still no room available for us was given no other option then to take a double bed when we went up to the room there was trash in the hallways in a bag just left later on we went and got dinner came back and was met with a huge huge European roach.It was late so we stayed even though we very much wanted to go!!The bed was very uncomfortable. The pool was nice.
Stayed 1 night in Sep 2023

10/10 Excellent

OLga

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from CP-VB-GM on Dec 6, 2023
We are thrilled you had an overall great experience. Thank you again for taking the time to share your rating with us.

6/10 Okay

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Under renovation
I was worried when we checked in our room and saw ear plugs and a note saying “Apologies for the noise, we are under renovation!” Luckily we did not hear any construction noise on a holiday weekend. The hotel badly needs a renovation - the bathroom was as clean as it could be, but saw lots of corrosion and scratches on the toilet and tub. Also annoying that we had to call and ask for bedding for the pullout couch (and extra towels). But it was clean and the staff seemed nice, but definitely they were understaffed.
Stayed 2 nights in Sep 2023

4/10 Poor

Jeneen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
2.5 STAR AT BEST
VERY OLD HOTEL. SMELLED MOLDY. SOFA IN ROOM WAS STAINED AND NASTY LOOKING. CARPET APPEARED DIRTY, MOLDING IN THE ROOM AND BATHROOM LOOSE. NOT A 4 STAR HOTEL SHOULDN'T HAVE WAITED SOLONG TO RENOVATE
Stayed 1 night in Sep 2023

6/10 Okay

Daevid

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mold/mildew smell in the room
The hotel is under major renovations and I can see why! My room was full of mold/mildew smell. I woke up with a horrible headache and congestion. I checked out and within an hour every was back to normal.
Stayed 1 night in Aug 2023
Response from Maria on Aug 30, 2023
Dear Guest. We’re so sorry to hear about your unfortunate experience at our Hotel. We have shared your feedback with our team in order to improve in these areas.

2/10 Terrible

Ibrahim

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had room supposed to fit for people and it has only two full beads and no chairs to sit And the fire alarm go on every night and we have to run downstairs
Stayed 5 nights in Aug 2023
Response from Maria on Aug 30, 2023
We’re so sorry to hear about your unfortunate experience during your stay. We have shared your feedback with our team in order to improve in these areas.

4/10 Poor

GANESH, Glen Allen

Traveled with family
Disliked: Cleanliness, amenities
NA
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Great place - I goth there really late. They are in the middle of a massive renovation, but that didn't change much.
Stayed 1 night in Aug 2023

10/10 Excellent

Cordella

Stayed 5 nights in Aug 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't know this property was being reconstructed.
Stayed 1 night in Aug 2023
Response from Maria on Aug 30, 2023
Dear guest, we sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We have shared your feedback with our team in order to improve in these areas.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Maria on Aug 30, 2023
Dear guest, thank you for choosing the Crowne Plaza for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Virginia Beach in the near future!

6/10 Okay

Mario

Traveled with family and small children
Liked: Staff & service, amenities
Clean place friendly staff But I was disappointed there wasn’t cold water to shower
Stayed 3 nights in Aug 2023
Response from Maria on Aug 30, 2023
Dear guest, we sincerely regret that your experience was less than perfect. We care deeply about ourguest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Sabrina

Stayed 1 night in Aug 2023
Response from Maria on Aug 30, 2023
Dear guest, thank you for choosing the Crowne Plaza for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Virginia Beach in the near future!

2/10 Terrible

Liam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Wi-Fi did not work in the room. Bed mattress was very worn and lumpy. Decor was outdated and in need of a complete renovation. Breakfast was awful.
Stayed 4 nights in Aug 2023
Response from Maria on Aug 30, 2023
We’re so sorry to hear about your unfortunate experience with our Hotel. We have shared your feedback with our team in order to improve in these areas

4/10 Poor

Ronald

Disliked: Amenities, property conditions & facilities
Property had construction going on 2 floors right above room we were not told of this situation before coming to hotel it was crazy they put ear plugs in the room so how are you supposed to watch tv if ear plugs are needed. also, the room was a non-smoking room when we entered the room. The smoke detector was pulled off the wall. We notified the front desk. They just said they would note it and left it hanging off the wall.
Stayed 1 night in Jul 2023
Response from Maria on Aug 30, 2023
Dear guest, we sincerely regret that your experience was less than perfect. We care deeply about ourguest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

William

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Maria on Aug 30, 2023
Dear guest, thank you for choosing the Crowne Plaza for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Virginia Beach in the near future!

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities
Under construction, has the odor of mildew throughout the hotel, you cannot recognize the main entrance at night (upon arrival), emergency exit doors in the back on first floor do not lock, the bathtub in our unit has an air bubble in the floor of the tub where you stand to shower, NO COLD WATER in our room; sink or tub, a long black hair on my sheets when I pulled back the bedspread, the room phone did not work, frig wasn't cold enough and you could see light coming in all around the door at night it did not seal
Stayed 3 nights in Jul 2023
Response from Maria on Aug 30, 2023
Dear guest, we sincerely regret that your experience was less than perfect. We care deeply about ourguest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Poor

Alfredo

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Maria on Aug 30, 2023
Dear guest, we sincerely regret that your experience was less than perfect. We care deeply about ourguest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Christofer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being renovated, but still offers good, clean rooms with good amenities. The hotel is close to lots of dining and not too far of a drive from the beach.
Stayed 2 nights in Jul 2023
Response from Maria on Jul 28, 2023
Dear Guest, thank you for leaving a review. We’re so glad you were able to visit us at the Crowne Plaza Virginia Beach. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon!