Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Internet connection didn't work at first but the staff got right on it and connected it. Not a lot of counter space in bathroom. Electrical outlet between beds worked on and off. Would not be my first choice of a hotel if I go back.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom washington, DC

Poor Signage & Hotel Entrance

Posted Jan 22, 2015
The hotel lobby/entrance is under construction. We spent 15 minutes searching for the entrance. Poorly labeled entrance and awkward floor plan make difficult entry for guests. Once inside our stay was pleasant. No other issues, nice hotel, pleasant service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Welcoming and helpful

Posted Jan 20, 2015
everyone was helpful and kind. My dog and I had a very nice stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pet Fee

Posted Jan 19, 2015
When I put in my criteria on Expedia I checked "Pet" prior to booking the room at this hotel. when I check into the hotel I had to pay a $ 25 Pet Fee to stay the night I paid the fee Why did Expedia not have/know their would be an additional charge ? I expect to be credited from Expedia and expect a response.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

a work in progress

Posted Dec 30, 2014
Pros: Location, cleanliness, staff.
Cons: Temporary signage.
Location: I was there to visit family, so I was not interested in anything nearby. It is conveniently located near the conventional center and the Interstate.
They've upgraded their rooms since my last visit (a few years ago) and are in the process of re-building their entrance. Fortunately, I was there on a holiday weekend, so there was no construction noise. That might not be the case for the immediate future, though. I arrived at night and there was no signage to tell me where the temporary entrance was. I had to drive around until I found a likely door. My room was very clean and comfortable and the staff were all unfailingly polite. The room safe didn't work and the toilet got clogged, but both times, they quickly sent someone to fix the problem. I ate 2 mediocre breakfasts at the chain restaurant on site (Max & Erma's?). The room rate was very competitive with what other non-beachfront hotels were offering. I would definitely stay there again.
2 out of 5
Recommended
for Getaway With Friends
by Suzannefrom Triangle

Hotel

Posted Nov 4, 2014 on Hotels.com
It was horrible!
1 out of 5
Recommended
for Families
by Brigettefrom Va

Moaning Room = NO SLEEP

Posted Nov 4, 2014 on Hotels.com
We stayed at this facility because it was close to the Convention center. Around 9 p.m., the heating unit began to make a moaning sound. We tried to sleep but it continued through the night. Finally at 2 am I called the front desk hoping to be moved to another room with a quieter heating unit. The front desk sent up security who just told us to turn it off. Well it was 45 degrees that night so turning it off wasn't an option. We did however turn it off just so we could try and get some sleep. Well imagine our surprise when it continued to moan in the off position. At checkout, I shared my concerns with the front desk. I was told it was the wind and not the unit. I have officially written Doubletree off my stay list!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel near the beach.

Posted Nov 3, 2014
When we arrived, check in was swift. We had a problem with our heat but a repair person was sent instantaneously and we had heat in no time. Staff was very friendly. Housekeeping was outstanding.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MTL

Nice hotel.

Posted Oct 31, 2014
Nice hotel, staff are good. Not so far from the beach. A little noisy in the morning, you can hear people closing their door... Except that everything is ok
5 out of 5
Recommended
for Couples
by markfrom Lynchburg Va.

GREAT

Posted Oct 22, 2014 on Hotels.com
only place i will stay