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Reviews of DoubleTree by Hilton Virginia Beach

4 out of 5
DoubleTree by Hilton Virginia Beach
1900 Pavilion Dr, Virginia Beach, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 431 out of 1001 reviews" "
Rating 8 - Good. 324 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 71 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Myra

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The water was cold all weekend and the property, overcharged my card. The cleaning staff entered the room, cleaned the room and didn’t make up one of the beds kind of weird. When I said something about the water, the front desk member said you should’ve called we would’ve fixed it, how would you fix it the hotel was packed all weekend. I don’t think they prepared well for all the events of the weekend they are next door to the conversation center, as I was telling him he was very nonchalant and dismissive.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go here for wrestling tournaments twice a year would not stay anywhere else
Stayed 1 night in Apr 2024

6/10 Okay

Daisy, Chester

Traveled with family
Liked: Cleanliness, staff & service
I used Expedia to book this room for a short weekend getaway during spring break. $520 for 2 nights. Fridge was not cold and we lost food that we brought. The sink was broken; the water would not drain unless you used your hand to pull the stopper up; gross. The water was hot (this was something I was nervous about based on multiple other reports), but the pressure was weak. Breakfast is NOT complimentary, although they try to make it seem as though it is; buffet style and $20/person. Tried to charge it to our room after we paid cash. The room we stayed in had 2 very small "double" beds and was very dated. The remote control was absolutely disgusting; thank goodness I brought clorox wipes. Very noisy with overhead jets and nearby construction. My daughter and her friend took a brief dip in the pool and reported the water looked yellow and had stuff floating on the top, as if it wasn't being cleaned. Parking was good. Check-in was smooth. 5 minutes from boardwalk. I've stayed in multiple Double Trees over the years; this one by far was my least favorite. Would only stay again if I had to. Rated appropriately at 3 stars.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying here and it was lovely! The cookies are amazing as well.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Staff & service, property conditions & facilities
Everyone was very gracious grom the hotel concierges to hostesses Ellen and Kate management of the adjacent restaurants ",Coach's.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jessica Yadira, henrico

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was not good. We have Never been treated terrible being a Hilton Honors. Front desk was rude. Pool was out of service all day on a Saturday the main reason we selected this hotel was for the indoor pool.

6/10 Okay

Steve

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's really nice
Stayed 1 night in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Have to pay for wifi though. Staff was great. Was clean and shower was hot.
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Traveled with family
Disliked: Property conditions & facilities
Cold water, took almost 15 minutes each morning for shower to warm up to a comfortable temperature.
Stayed 2 nights in Feb 2024

2/10 Terrible

JOMY

Disliked: Staff & service, property conditions & facilities
I had my booking for 2 days and reached the hotel at 10 PM after an 8-hour drive through the snow storm. Went straight to bed and it was very cold in the night, the bathroom flush was running the whole night. In the morning realized that the heater was not at all working it was showing 61, I had a terrible night and woke up with a heavy head. Went to the lobby to report and the first thing they say is " Let me know the room number. I will send someone to fix it when available." Never again there...
Stayed 2 nights in Jan 2024

10/10 Excellent

LaTavia

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cleanliness and custmer service of the hotel was great!
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
My stay was just average
Stayed in room 533. Water pressure was not good. Shower water was warm but not hot. There was no garbage can in the bathroom. Sink area was pretty small-lots of wasted space. There was a bracket from something lying on the bathroom floor. The person at the desk was nice and welcoming. There was only a water fountain, not a water bottle filler. Not very eco-friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 27, 2023
Hi Ronald, Thank you for the 10 out of 10! We hope to see you again!

8/10 Good

Kendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hector Hernandez on Dec 27, 2023
Hi Kendra, Thank you for the 8 out of 10. We hope to meet your expectations on your next trip.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
We thank you for the 10 out of 10!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Thank you for the 10 out of 10!

10/10 Excellent

Patricia

Stayed 4 nights in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Patricia, I want to thank you for the 10 out of 10! Happy to know you had a great time.

10/10 Excellent

Alvaro Quintero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Alvaro, I appreciate the 5 out of 5! Happy to hear you enjoyed your stay.

8/10 Good

Tabitha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great customer service
Room had one outlet with loose wiring. Bathtub slippery, recommend adding rubber bathmat or something to make it slip recent. Front desk clerk, Eric was made aware of issues. He was great at checkin and check out. Thank you for an overall great night stay.
Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Tabitha, I want to thank you for the 8 rating. We regret to hear about your overall experience at our hotel. I am happy to hear Eric listened to your concerns. We hope to see you again and meet your expectations next time.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall but needs a few improvements
The first morning it took around 15 minutes for the water to get warm enough to shower. Throughout our stay, the toilet would randomly bubble and water would gurgle up and out of it when people in other rooms flushed their toilets. Other than that, the stay was great. They even cleaned the room the second morning and gave us more coffee without us having to ask like we do at most hotels.
Stayed 2 nights in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Sara, We appreciate your feedback and terribly sorry to hear about the water issue. I will share with my team and make sure we address the issues for future guests. I am happy that the housekeeping team met your expectations. We hope you will afford us another opportunity to stay with us.

8/10 Good

Jayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights. Room was comfortable
Stayed 2 nights in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Jayne, Thank you for the 4! hopefully next time we can make it a 5 out of 5. Appreciate you choosing the DoubleTree VB

2/10 Terrible

Raul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most unreasonable hotel I’ve ever done business with. Do not recommend and will never do business in future again. Very disrespectful staff and management l.
Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Raul, Thank you for taking the time to leave us this review. We regret to hear of the ways that your experience has not lived up to expectations. Regrettable, you booked a non-refundable reservation, and we have to abide by our policy standards. We do hope you will afford us another opportunity to serve you.

8/10 Good

Samuel

Stayed 1 night in Dec 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Samuel, Thank you for the 8 rating. We hope next time we meet your expectations and make the next stay a 10!

4/10 Poor

Mark, Beaufort

Business traveler
Disliked: Staff & service, property conditions & facilities
2 days of no hot water and no help from staff to switch my room or accommodate. Someone finally called me back after I messaged the hotel to only nickel and dime me on providing a fair accommodation.
Stayed 2 nights in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Mark, Thank you for taking the time to leave us this review. We regret to hear of the ways that your experience has not lived up to expectations. It is our top priority to ensure that you receive the best service possible. We hope you will afford us another opportunity to meet your expectations.

10/10 Excellent

Wilmarie, Apopka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Wilmarie, Wow! Thank you for the 5 out of 5 rating.!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Denise, We appreciate the 5 out of 5!

8/10 Good

Catusha

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Catusha, Thank you for the 4 rating. I hope next time we can make it a 5 out of 5!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Shower had low pressure and the pan was low to the floor Water got all over floor when showering. Restaurant room service slow and disappointing breakfast. First two menu items I picked were discontinued. All in all not a bad place for the price. Comfy bed and clean facilities make up for any of the small issues.
Stayed 2 nights in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Chris, We appreciate the review. I'm sorry about your overall service in your room and restaurant. I have shared your feedback with my team, to ensure this does not happen again. We hope to see you the next time you visit Virginia Beach.

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Perry, We appreciate the 5 out of 5!

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Gregory,We are thrilled to receive a 10 out of 10!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Check in was the quickest I've ever had. Room was clean and it was comfortable. Plus they give you warm cookies. I would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Dominique, We are thrilled to know that you had an excellent stay with us at DoubleTree Virginia Beach. Our staff prides itself on our hospitality, and we are pleased to know that you were impressed with our measures.

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hallway could use more attention, keeping the carpet vacuumed more often. Staff was friendly, room was clean.
Stayed 1 night in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Steve, Thank you for your feedback. I am happy to know our staff was friendly and room met your expectations. I am sorry to hear about the overall attention to the hallways. We hope to see you on your next trip.

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Michelle, Thank you so much for the 5 out of 5 rating!

10/10 Excellent

Charelle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Charelle, Thank you for the 5 rating and I am happy to hear you enjoyed the staff.

6/10 Okay

Mary M

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and the staff pleasant. My complaint is with the restaurant. The offered a breakfast buffet for $15 per person. It was a joke. I’ve had better breakfasts that were free. At first there was very little food out even thought the buffet was supposed to last for another hour. When they finally brought scrambled eggs they were watery. The grits were a solid lump and cold as was the oatmeal. The hash browns had obviously been heated in a microwave. The only fruit was a small bowl of melon. The only yogurt was an open bowl placed on some ice. The tea and coffee area was a small nook with only a few plain Lipton tea bags and some fruit teas. I saw many people struggling to find things. The hotel said you could order breakfast as well but no one ever offered us that option. It was certainly not what we would have expected for a breakfast buffet at a Hilton.
Stayed 3 nights in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Mary, Thank you for the time to leave us your feedback. We are disheartened to know that your experience did not live up to your expectations. We regret to hear of the inconveniences that you faced, as they are not reflective of our typical high standards. We hope that you will consider giving us another chance in the future to provide you with the exceptional stay that we are known for.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Michael, Thank you for your feedback. We hope to see you again on your next travels.

8/10 Good

Troy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the front desk staff and the cookies. Mr. Charles at the front desk was very helpful. The ice machine on the third floor wasn’t working so had to go a story up and get ice off the fourth floor.
Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Troy, Thank you for the 4 rating. I am so happy you enjoyed our welcome Cookies; they truly are delicious! We love that you recognized Charles at the front desk, he truly loves making the guests happy. I am sorry about the ice machine and will make sure it does not happen again.

10/10 Excellent

Lorena

Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Lorena, Thank you for the 5 out of 5 rating!

10/10 Excellent

Lilliam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very helpful with needs during stay.
Stayed 2 nights in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Lilliam, Thank you so much for the 5 rating.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Nancy, Thank you for your feedback. We hope you will afford us another opportunity to meet your expectations. See you on your next trip to Virginia Beach.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend.
My stay was great. The staff was very friendly and helpful. The room was clean. Their restaurant food was delicious. I would recommend to anyone to stay here.
Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
We are honoured to have received a 10 out of 10! Thank you for your wonderful feedback and hope to see you on your next trip. Thank you.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Linda, Thank you for the 4 rating. We hope to see you again on your next trip to Virginia Beach.

6/10 Okay

Robert

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude staff
Stayed 2 nights in Jul 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Robert, Thank you for your feedback. I am sorry to hear you had a bad experience with our staff. We hope to welcome you back to our hotel and meet your expectations.

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staye
Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Jesse, Thank you for the 4! I am glad you enjoyed your stay; I hope next time we can make it a 5 out of 5!

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Hector Hernandez on Dec 18, 2023
Hi Linda, Thank you for the 5 out of 5 rating!

10/10 Excellent

Bhaveshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
very easy walking distance to sports complex..
Response from Hector Hernandez on Dec 18, 2023
Hi Bhaveshkumar, We appreciate the 5 out of 5! We hope to see you on your next trip.