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Reviews of Doubletree by Hilton Hotel Norfolk Airport

4 out of 5
Doubletree by Hilton Hotel Norfolk Airport
1500 N Military Hwy, Norfolk, VA

Reviews

7.4

Good

Rating 10 - Excellent. 340 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 111 out of 1000 reviews" "
Rating 2 - Terrible. 100 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Apurv

Liked: Cleanliness, staff & service
Property was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the cleaness was good. The only complaint I couldn’t stay longer. Over all stay I would give you a 10.
Stayed 2 nights in Apr 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities
Having carpet in the hallways make it incredibly difficult to wheel suitcases.
Stayed 1 night in Apr 2024

10/10 Excellent

Polly

Liked: Staff & service, property conditions & facilities
Nice, clean, helpful staff…the restaurant served me a fabulous meal and cocktails. I needed to be near the airport and didn’t expect much but it was great!
Stayed 1 night in Mar 2024
Response from E. Dellinger on Mar 27, 2024
We are delighted that your stay was enjoyable. We hope to have the opportunity to host you again in near future.

8/10 Good

Jazmine

Stayed 2 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from E. Dellinger on Mar 26, 2024
We enjoyed having you as our guest and are delighted your stay was outstanding. We look forward to hosting you again the next time you visit the area.

10/10 Excellent

Deona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from E. Dellinger on Mar 11, 2024
Thank you for being our guest it was a pleasure being at your service. We hope you will visit us again when you are in the area.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from E. Dellinger on Mar 11, 2024
We are delighted you had an enjoyable stay and we look forward to welcoming you back again soon.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation but was beautiful, clean and safe. We left another hotel down the street in the middle of the night due to mold and unsafe conditions. The staff here was understanding, welcoming and beyond accommodating. The restaurant on property was delicious, the room was beautiful and clean and we had a wonderful stay. Highly recommend!
Stayed 2 nights in Mar 2024
Response from E. Dellinger on Mar 4, 2024
We are delighted to that you had an enjoyable stay, and we look forward to welcoming you back the next time you visit the area.

4/10 Poor

Pamela Gail

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction ongoing which was not made aware to me BEFORE booking . Housekeeping service was sketchy. Showed up one day and not the next When I asked for coffee and cream packets, the front desk staff instructed me to where I could retrieve it myself. Horrible guest service. Will not recommend to my superiors and actually will advise to NOT use!!!
Stayed 4 nights in Feb 2024
Response from E. Dellinger on Feb 26, 2024
Thank you for being our guest and taking time to review your recent stay at our hotel. All guest feedback is appreciated. I apologize that your stay was less than satisfactory and I have shared your feedback with our management team, which they will be discussing with our team. As we continually work to improve our guest experience, we hope you will consider staying with us again and afford us another opportunity to be of service and restore your faith in our hotel. Please feel free to reach out to me should you like to discuss this matter further. You may contact the hotel 757 466 8000 and ask for the Executive Office.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just passing through and had a very comfortable, quiet stay! I definitely recommend this property!
Response from Crystal on Feb 28, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean hot cookies were exceptional
Stayed 1 night in Jan 2024
Response from Crystal on Jan 26, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Crystal on Jan 26, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Crystal on Jan 26, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

LAURA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though they were doing some renovations, it was hardly noticeable.
Stayed 1 night in Oct 2023
Response from Crystal on Jan 13, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Christopher, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and staff was nice.
Stayed 2 nights in Dec 2023
Response from Crystal on Jan 7, 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly upon checking in and out. The room and bathroom were very clean. However, the bed was very hard and uncomfortable. The shower pressure was nonexistent.
Stayed 1 night in Dec 2023
Response from Crystal on Dec 26, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yup
The staff is phenomenal. The hotel is super nice and clean
Stayed 1 night in Dec 2023
Response from Crystal on Dec 26, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Customer Service since my arrival. Hotel was super clean. Chisthmas Decorations were beautiful. Space in my room as well the usb connections were perfect. I definetely will come back to double tree. Thank you for being amazing.
Stayed 1 night in Dec 2023
Response from Crystal on Dec 26, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Arthur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drezy and Mari at the front desk were great! They were extremely helpful and very courteous. Both made a great impression, and represented the facility in a very positive manner. 5 out of 5.
Stayed 2 nights in Dec 2023
Response from Crystal on Dec 20, 2023
Thank you so much for your comments. I will ensure both gentlemen receive this response. Hopefully we see you again in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crystal on Dec 14, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Crystal on Dec 14, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Denita

Stayed 1 night in Dec 2023
Response from Crystal on Dec 26, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate the ability to leave my car at the hotel while I am traveling. Staff is also great, especially Mary in the pop-up restaurant for breakfast. Friendly and brought warm candied pecans for my oatmeal. :)
Stayed 1 night in Nov 2023
Response from Crystal on Dec 14, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Christen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Crystal on Dec 3, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very nice accommodations at a very good price. Clean, quiet, modern decor, comfy mattress and pillows.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Mariano

Stayed 1 night in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Lov e being able to leave me car and take the shuttle to the airport. I’m looking forward to the renovated restaurant as well.
Stayed 1 night in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Watson

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We couldn't sleep well because it was so loud all night. They are still under construction, and the fire alarm went off around 3 a.m., so we evacuated
Stayed 2 nights in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Annabell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor I was assigned has areas under construction. There was a noticeable 'construction smell' in the hallway..
Stayed 1 night in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Carol, Ganado

Stayed 1 night in Nov 2023
Response from Crystal on Nov 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

4/10 Poor

DORIS

Traveled with partner
Disliked: Cleanliness
The carpet was dirty and the hotel itself. Very loud due to the doors to rooms slamming.
Stayed 1 night in Oct 2023
Response from Charles H. on Oct 26, 2023
Hi Doris. Please accept our sincere apology that your visit with us did not meet your expectations. Your comments have been shared with our executive team to ensure the items mentioned in your review are corrected in order so we may provide a better stay in the future.

6/10 Okay

Lisa, Pullman

Stayed 2 nights in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Charles H. on Oct 26, 2023
Hi Jonathan. We're thrilled you enjoyed your visit to our hotel and look forward to welcoming you back again soon!

8/10 Good

Lisa, Pullman

Stayed 1 night in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Melencia, Aiken

Disliked: Staff & service
I was only here for one night, but I asked a few times about the cookies and that never had any available.
Stayed 1 night in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future! I am so sorry for not having any cookies during your stay, that is not typical of the front desk not to have any available.

6/10 Okay

Karron

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The property is outdated. They offer room service but do not provide a menu in the room. Our phone did not work so we could not even call for it. Would not stay again.
Stayed 2 nights in Oct 2023
Response from Charles H. on Oct 26, 2023
Hi Karron. Thank you for visiting our property and leaving feedback regarding your guest experience. Please accept our apologies that you visit was not perfect. We hope you will allow us an opportunity to improve upon your recent visit should your travels return you to our area.

6/10 Okay

William

Restaurant prices were fair but staffing was short
Stayed 2 nights in Sep 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Kathleen

Traveled with family
Room ok but no refrigerator for meds etc. rest of hotel rundown and some places dirty. Free water but no free breakfast. Just not the high quantity I’ve been used to at Hilton properties… especially for price. Reminded me of a motel not a Hilton hotel!
Stayed 3 nights in Sep 2023
Response from Crystal on Nov 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Julia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay and close to airportt.
Has been remolded since my last visit. Very nice. DO NOT take a room with adjoining room. Doors are paper thin and you will hear everything in the next room. Other than that love the changes. Convenient to the airport.
Stayed 2 nights in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Gerald

Overall enjoyed your stay, they are in the process of remodeling. I was actually in a just remodeled room, which was very very nice. Little aggravating dealing with the elevator repairs doing all five days I was there other than that. Very happy with the stay in the price Would stay here again
Stayed 5 nights in Oct 2023
Response from E. Dellinger on Oct 10, 2023
We thank you for taking time to review your recent stay with us. We are happy to see that your stay was pleasant with the exception of the elevator. We are in the midst of renovating the elevators, both mechanically and cosmetically, the first is almost complete. And then they will begin the other. We look forward to welcoming you back in the not so distant future.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
I didn’t like the breakfast
Stayed 2 nights in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

Nereida

Stayed 1 night in Oct 2023
Response from Crystal on Nov 30, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.

10/10 Excellent

Brosha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Santos

Stayed 1 night in Sep 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jay

Stayed 1 night in Sep 2023
Response from Crystal on Nov 30, 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!