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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1503 Holland Rd, Suffolk, VA

Reviews

6.0
Rating 10 - Excellent. 26 out of 114 reviews" "
Rating 8 - Good. 19 out of 114 reviews" "
Rating 6 - Okay. 18 out of 114 reviews" "
Rating 4 - Poor. 26 out of 114 reviews" "
Rating 2 - Terrible. 25 out of 114 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Dorian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was unsafe and noisy. Walkways were dirty. Room had a stench to it.
Stayed 3 nights in Apr 2024
Response from Tina Howard on Apr 23, 2024
Hello Sir I am here last 17 yrs and this area is very safe . we never had any kind of issues. its One of the Best area in Suffolk. Sorry for your Inconvenience.

2/10 Terrible

Stacey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible experience
Response from Tina Howard on Apr 5, 2024
Thank You

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe hotel
Stayed 1 night in Mar 2024
Response from Devang Brahmbhatt on Mar 11, 2024
Thank You So Much

6/10 Okay

Melissa, Chalmette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor of the room was filthy and the property was very noisy.
Stayed 1 night in Mar 2024
Response from Tina Howard on Mar 10, 2024
Hello MelissaSorry For your Inconvenience.

4/10 Poor

Daniel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Clerk was confused with reservation. Initially thought it was a 2 day reservation. Visably upset with “a third party reservation. Will avoid this company in the future!
Stayed 1 night in Mar 2024
Response from Tina Howard on Mar 9, 2024
Sorry for your Inconvenience . We have only 1 Night Reservation on system. If u want second night we can continue your reservation and add 1 more night its not big thing .We take care you .Once again we are really sorry for your Inconvenience.

2/10 Terrible

Luis

Too bad
Stayed 2 nights in Jan 2024
Response from Tina Howard on Jan 13, 2024
Thank you

2/10 Terrible

Colleen

Disliked: Property conditions & facilities
The room was very disappointing, the furniture was badly stained the fridge and microwave were not clean (especially the buttons caked with crud) it wouldn’t take much to wipe the doors and handles clean. One of the beds squeaked like a rusty old machine when my husband simply moved in the bed. The front door barely fit the frame so you could see light coming in from outside. This place is being terribly neglected. I would recommend another choice of hotel for those who expect a clean, safe and comfortable place to stay.
Stayed 1 night in Dec 2023
Response from Tina Howard on Dec 19, 2023
Thank You SO mUch

10/10 Excellent

Kimberley

Stayed 1 night in Nov 2023
Response from Tina Howard on Dec 18, 2023
Thank You SO Much

4/10 Poor

Hsing chih

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tina Howard on Nov 27, 2023
Thank You

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Devang Brahmbhatt on Nov 7, 2023
Thank you so much

8/10 Good

Maurice, EDEN

Stayed 1 night in Oct 2023
Response from Devang Brahmbhatt on Nov 1, 2023
THANK YOU

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Devang Brahmbhatt on Sep 4, 2023
Thank You So Much

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will NOT allow True Service Animals!!
Wouldn't even let me check in. Will not allow service animals over 25 pounds! Show me a true service animal under 25 pounds, not your emotional support dog that you carry everywhere. Then when I called him out on his ridiculous policy and that it was not Choice hotel policy, it was his own, he threatened to call the police!
Stayed 1 night in Aug 2023
Response from Melody Shaffer on Aug 31, 2023
Thank You

2/10 Terrible

Vincent

Disliked: Staff & service, amenities, property conditions & facilities
Place was just nasty.
Stayed 1 night in Aug 2023
Response from Melody Shaffer on Aug 27, 2023
Thank You So Much

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room were good, nothing to put your shower stuff on. Water got on the bathroom floor due to shower curtain not fitting
Stayed 1 night in Aug 2023
Response from Melody Shaffer on Aug 18, 2023
Thank you

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Aug 2023
Response from Devang Brahmbhatt on Aug 8, 2023
Thank You

4/10 Poor

Lakeecha, Gaithersburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Tina Howard on Jul 25, 2023
Thank you

2/10 Terrible

Cassandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a funeral last minute. Not only was the staff very rude and unprofessional, but the rooms were FILTHY ! I had to drive to a pharmacy just to buy disinfectant and Lysol . I was afraid to sleep in the beds , and even shower (that’s how disgusting these rooms were). On top of all of this , they charged me $50 for my underaged brother to be able to stay in the room with me. I am very disappointed with how misleading this property is . Don’t stay here !!
Stayed 1 night in Jul 2023
Response from Tina Howard on Jul 23, 2023
Thank you

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Melody Shaffer on Jul 24, 2023
Thank You Sir

2/10 Terrible

Sharohn

Stayed 1 night in Jul 2023
Response from Melody Shaffer on Jul 23, 2023
Thank You

4/10 Poor

Sara

Stayed 1 night in Jul 2023
Response from Melody Shaffer on Jul 17, 2023
Thank You

4/10 Poor

Darla

Traveled with family
Disliked: Cleanliness
Not clean...poor odor...cheap towels...noisy area. Breakfast was ok...needed fruit. Acceptable for quick one night stay.
Stayed 1 night in Jul 2023
Response from Devang Brahmbhatt on Jul 15, 2023
Thank You

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was green. Stains on sheets. We left around 10 pm when a roach crawled across my son’s hand. Asking for a partial refund.
Stayed 1 night in Jul 2023
Response from Tina Howard on Jul 15, 2023
Thank You

4/10 Poor

Richard

Traveled with family
Disliked: Property conditions & facilities
will not be back
Not modernized, no place to put luggage and no alarm clock. Very noisy air conditioner banging all night. Expected more for the cost.
Stayed 1 night in Jul 2023
Response from Tina Howard on Jul 15, 2023
Thank You

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for our needs
Stayed 1 night in Jul 2023
Response from Devang Brahmbhatt on Jul 10, 2023
Thank you So much ...

4/10 Poor

Carol

Disliked: Property conditions & facilities
The room smells horrible. Like someone dumped a bottle of cheap perfume in here. I rented here for the pool which was closed and didn’t get a break about it and was not happier at all with service or premises
Stayed 1 night in Jul 2023
Response from Melody Shaffer on Jul 3, 2023
Thank You

4/10 Poor

Randall

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I normally don't do reviews, but the cleanliness of the room was questionable. My husband's socks were black after walking around for a short period of time. The hair dryer didn't work, actually the outlet where the hair dryer was didn't work. I told management about it after first night and it was noted. Nothing was done to correct the problem. Also, had another outlet that sparked when trying to plug in phone charger. Waffles were not good, had a bitter taste to them. Milk was sour. I was given milk out of gallon milk jug, but the rest was poured into the pitchers without dumping out old milk. My daughters room was supplied with only one towel for four people. Our room had two towels, but on the following day when my husband requested more towels and he was given a plastic bag to bring back the used towels in exchange for new towels. Needless to say, I won't be staying there again.
Stayed 2 nights in Jun 2023
Response from Melody Shaffer on Jun 30, 2023
Thank you

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Devang Brahmbhatt on Jul 3, 2023
Thank you so much

8/10 Good

ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Melody Shaffer on Jun 25, 2023
Thank you

8/10 Good

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Devang Brahmbhatt on Jun 8, 2023
Thank you

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Devang Brahmbhatt on May 29, 2023
Thank You So much Sir

2/10 Terrible

Dennis

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Floor was filthy. Towels and sheets had stains. Shower didn’t close causing water to go all over bathroom floor. Asked for non smoking room but room had a musty old smoke smell. This was easily the filthiest room I have ever stayed in. I will never book a Choice Hotel again.
Stayed 4 nights in May 2023
Response from Tina Howard on May 20, 2023
Hello Dear GuestThanks for your Nice compliments on the reviews. you spent 4 nights in room 212 without any complaint and for 3 days you hang up DO NOT DISTURB Sign. our room was nasty so why did you continue your all 4 nights.. it's okay you are our royal guest welcome again we try our best to make you more satisfied on your future stay with us.. thank you so much

4/10 Poor

Suzan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Comfortable beds but disappointing overall
We were disappointed in the quality of the hotel and in its cleanliness. The floor of our room was very dirty when we checked in. The walls were very thin so that when our neighbors got up at 3:30 am, we could hear every word of their conversation. And the hotel was located in a busy, noisy area - there was a group of men drinking around a campfire in the parking lot next door late at night that we could hear clearly. The beds were comfortable, but oitherwise, it was a disappointing stay.
Stayed 1 night in Apr 2023
Response from Tina Howard on Apr 24, 2023
Thank You So Much

6/10 Okay

TAMEKA

Stayed 3 nights in Mar 2023
Response from Tina Howard on Apr 18, 2023
Thank You

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
The lady was asleep in the lobby when we got there. I had to wake her up. Then it took 20-30 minutes to process one room. When we tried to shower there was no hot water.
Stayed 1 night in Mar 2023
Response from Denial Howard on Mar 12, 2023
Thanks for your Compliments And sorry for your Inconvenience . Thanks again welcome back.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Denial Howard on Mar 8, 2023
Thank you So much for Nice Comment

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very nice and sweet
Stayed 1 night in Mar 2023
Response from Devang Brahmbhatt on Mar 9, 2023
Thank you so much sir

4/10 Poor

Lillian

Traveled with family
Disliked: Cleanliness, staff & service
Housekeeping was wanting. Old food left in fridge, dirty bath mat, dirty floors, microwave with no outlet to plug in, front desk lacked information.
Stayed 2 nights in Feb 2023
Response from Denial Howard on Feb 21, 2023
Thanks for your Response.

10/10 Excellent

Jacobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have absolutely nothing bad to say about this property. Will definitely stay again without a doubt
Stayed 2 nights in Feb 2023
Response from Devang Brahmbhatt on Feb 20, 2023
Thank You SO much We really Appreciated Sir Welcome again

2/10 Terrible

Antonio

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
None
Stayed 1 night in Jan 2023
Response from Tina Howard on Jan 28, 2023
Thanks

2/10 Terrible

Crystina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Choice Ive Ever Made in Hotel Booking
If I could rate 0 stars, I would. The rate for a place like this should be $60 - Yet, They charged me $400 for one hour in a room after kicking me out for complaining about their transparency and cleanliness. When I first checked in, I was informed that there was an additional nightly fee of $25 because I had my cat with me. All the hotel booking said was "pet friendly" and the last 2 pet friendly hotels I stayed at didn't charge me extra for my cat. I protested at first but paid. Then was checked into a dirty room. There was mold all around the shower edge, pet hair everywhere, pubes and brown stuff on the floor by the toilet, a soap wrapper was in the sink when i first came in. I called the front desk for a room change, was denied, house keeping came by with cleaner in a smart water bottle, saturated the place in cleaner and mopped all surfaces - effectively spreading the pubes and fecal matter that was on the floor. Then I posted a 2 star review and they kicked me out. The owner promised me a refund if I took down my review but today I checked my account and I'm still short $400. All I did was take a shower. The owner argued with me for 15 minutes in the office. This place is a scam. I can't believe they charged me $400 for a one hour stay in a hotel. I'm reporting to BBB and Choice hotels
Stayed 2 nights in Nov 2022
Response from Denial Howard on Dec 7, 2022
Thank you so much

8/10 Good

Dennis

Liked: Staff & service, amenities, property conditions & facilities
I had a great stay.had small concerns but they took care of them
Response from Devang Brahmbhatt on Nov 30, 2022
Thank you so much

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived late and the lobby was closed so i had to check in through a 2 inch bullet proof plexiglass window, makingme question the security of the property. The lady checking me in was very nice. Once I got to my room I was under impressed. There was an armchair in the room that appeared to have been there from the 1970's. It was stained with dirt and grime badly. The rest of the room did look fairly clean. I would recommend that the ownership might look at replacing some of the furniture with something newer.
Stayed 1 night in Nov 2022
Response from Denial Howard on Nov 25, 2022
Thanks for your Compliments and sorry for your Inconvenience we really Apologies for that.

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness
Stayed 3 nights in Nov 2022
Response from Tina Howard on Nov 20, 2022
Thanks

4/10 Poor

Marianne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
checked in at 11:00 and had to wait outside in the cold to check in through a window. Was charged an extra ‘service fee’ for using a third party to book my room. Did not use shower as it was old and gross. Sheet had what looked like a bleach burn hole in it. Floor was abit sticky. Would not recommend
Stayed 1 night in Oct 2022
Response from Melody Shaffer on Oct 15, 2022
Thank you so much

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Oct 2022
Response from Tina Howard on Oct 3, 2022
Thank you so much

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service
Cheap, clean, decent stay.
It was a decent place to stay. The room was clean. There is no carpet so that helps. It was very basic but thats all we needed. Could use updating but for what we paid, we didnt really care. The guy at the front desk semed nice.
Stayed 1 night in Sep 2022
Response from Devang Brahmbhatt on Sep 19, 2022
Thank You so much

2/10 Terrible

Gloria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was drab and depressing. The hotel needs to be renovated.
Stayed 1 night in Aug 2022
Response from Tina Howard on Aug 30, 2022
Hello did you not stayed in my Room so how you told about my Room. You told me your Sister in law pass away I have CCTV footage Thanks for your Opinion

8/10 Good

william

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 1 night in Aug 2022
Response from Devang Brahmbhatt on Aug 22, 2022
Thanks

6/10 Okay

Travonte, Suffolk

Traveled with partner
Disliked: Staff & service
Room was nice but customer service could use some work
Stayed 1 night in Aug 2022
Response from Denial Howard on Aug 22, 2022
Thanks for your Review..