Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
The hotel was nice and in a good area not far from the beach the only one problem was they should clean the indoor pool daily and also clean the area by the pool daily
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Beautiful

Posted Jul 20, 2015
Simply put the hotel is elegant and beautiful with a great location
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 20, 2015
Great Hotel, would stay again. Outstanding location.
3 out of 5
by A verified traveler from Richmond,Virginia

Visitor

Posted Jun 30, 2015
The Hotel is well kept and in a great area. The only thing I found displeasing was the fact that they don't even offer a bottle of water to guest after paying so much for the room(200+) in my case. Then the front desk customer serv rep. said to me that if I wanted to make coffee I would have to get water from the hand sink. This was an unacceptable response. And I couldn't believe she said it, I'll never stay there again. I'll be at the Hilton for now on.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the mall

Posted Jun 2, 2015
Nice hotel close to the mall, parking is no problem, there is a parking charge if 16 $ aday
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Nice hotel close to the Museum

Posted May 27, 2015
I like the hotel rooms and facilities. The hotel is located in Norfolk downtown so everything is near and Virginia Beach is about 20 minutes.
2 out of 5
by A verified traveler

Away from the beach in a congested area.

Posted May 27, 2015
Cons: customer service
The hotel is located in a very pack area with no parking. The parking is available on per hour/day basis in a nearby garage. The room was also very small and packed. The staff was also rude and not friendly.
2 out of 5
by A verified traveler from NJ

Was it Marriott!! I sure paid for it but got less

Posted May 26, 2015
Pros: Nothing. May be the riverside rooms are better, but I havent stayed there.
Cons: Give it a fresh look and have refrigerators in all rooms
Location: Location was good. Walk to many restaurants
The "standard room" was small and had a very dated feeling. The TV was on the side of the bed, not in front as it usuallly is. So our bed was right under the fire sprinkler. There was no refrigerator in the room. This was the most surprising and dissappointing part. We were not told this during checkin. It was difficult to save milk for my toddler. When I called to find out where the refrigerator was, I was told that not all rooms have it and that I can request one. But it was too late since we had to checkout next morning anyways. And I am not sure if it was free. They charge for everything there. So make sure you dont assume like me that all Marriott rooms will have refrigerator. Also the room wasnt very clean, there was a pill or something lying next to the TV console. I have had better experiences in Hyatt/Hilton and even holiday Inn for much less.
5 out of 5
Recommended
for Everyone
by A verified traveler from San diego

Great business hotel

Posted May 17, 2015
I arrived late. Valet was quick and friendly. Front desk was professional and helpful. Everything was top-notch!
5 out of 5
Recommended
for Business Travelers
by Daniel from San Antonio, Texas

Business in Norfolk

Posted Apr 27, 2015 on Hotels
Great downtown location. I have stayed at this property many times before and have returned again.