Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel close to I-64Posted Apr 7, 2015
Pros: Location and value
Cons: The breakfast - food could be fresher and watched over by staff who would take the initiative to restock items.
Location: Near I-64, close to many stores and restaurants.
We were pleasantly surprised with our stay at the Quality Inn, especially for the value price. Although the hotel was on a busy road, the room seemed fairly sound-proof and we didn't encounter noise from either outside or adjacent rooms. The bed and pillows were comfortable and clean, water was hot and instantaneous, and the mini frig was a bonus. Our only complaint would be that the breakfast was poorly supplied on the morning we ate there. We had to ask for several items to be restocked and some, such as the breakfast sausage, wasn't. But overall, we were pleased with the variety. We would consider this a good value for our money.
by A verified travelerfrom TN
Is what It Is....Posted Nov 26, 2014
Cons: Staff with one exception leaves a lot to be desired. The gentleman manning the desk on the second day was pleasant and helpful.
Arrived on Sunday, checked in and was given a hard time about not wanting to provide an email address. Went to room and found a neat room but with a musty smell and black mold on bottom of shower curtain. Tried to turn on lights and found 2 of 3 unplugged. Was able to get two plugged in but third wasn't located on the dresser to the right of the bed wasn't anywhere near an outlet. Unable to study in room as lights are so low wattage that you are unable to read in bed. On Second day, room wasn't serviced. Had to go to desk for towels at 5pm. On forth day, room again wasn't serviced and I had to go to desk once again for clean towels at 6pm. Breakfast, while "there" left a lot to be desired. The eggs were so over cooked as to be a rubber substitute. No fresh fruit and yogurt was past expiration date.
Comment from Hotel Management
Dec 2, 2014 by Chris, Hotel Management
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at Qualityt Inn & - Chesapeake VA. On behalf of Hotel Management, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I personally would like to apologize for that incident happened that night and we will make sure that this kind of incident or inconvenience doesn’t happen again in future. I hope that you will consider staying with us again so that we can have another chance to provide you with the superior service and accommodations which all customers deserve. Sincerely, Operating Front Desk Manager Quality Inn Chesapeake, VA
Recommendedby New to Norfolkfrom Norfolk
Moving to NorfolkPosted Oct 11, 2014 on Hotels.com
This room/hotel did the job from a having a place to lay our heads standpoint. The common areas aren't appealing. The neighborhood isn't somewhere I'd let my wife walk outside after dark. During the day is fine. We stayed here becuz they accept pets & very few others did @ the cheap rate, so we got what we paid for, essentially. Thanks
for Everyoneby A verified traveler
Close to beachPosted Oct 1, 2014
Great would recommend to anyone. Great price good location.
for Business Travelersby A verified traveler
No amenitiesPosted Sep 9, 2014 on Hotels.com
Will not stay again
for Getaway With Friendsby Jessicafrom NYC
Simply wonderfulPosted Sep 6, 2014 on Hotels.com
Just needed a place to crash for the night while visiting family and my boyfriend and I loved our room so much we stayed in both nights. The beds were super comfty! The room was clean, the staff was friendly and I would not hesitate to book another stay there
Recommendedby A verified traveler
Posted Sep 6, 2014 on Hotels.com
Recommendedby douglasfrom virginia
close to shoppingPosted Sep 4, 2014 on Hotels.com
thought it was ok
Posted Sep 2, 2014 on Hotels.com
by A verified travelerfrom California
Buyer bewarePosted Aug 16, 2014
Not a good experience for us. Hoping you have a better one, unless you go somewhere else...