Ratings based on 60 Verified Reviews
They paid and stayed. We double-checked.
2.1 Room cleanliness
2.5 Service & staff
2.2 Room comfort
1.9 Hotel condition
They paid and stayed.
by A verified travelerfrom Portsmouth VA
Convenient for Portsmouth Old TownPosted May 18, 2015
Decaying bedroom furniture. Dirty windows and mirrors. No breakfast provided although advertised. Domestic disturbance in early hours from long term residents. Nice friendly receptionist though but still cannot recommend.
by A verified travelerfrom FL
Unclean HotelPosted May 3, 2015
It is fill with rare people, they don't clean the rooms, ever. The pool is out of service, they say to include breakfast and that is not true.
Recommendedby Alejandrofrom Dc
Muy maloPosted Sep 3, 2014 on Hotels.com
Todo el hotel Esta en un estado lamentable muy sucio mal estado las maquinas no funcionan las habitaciones huelen mal el desayuno pesimo y podria seguir enumerando cosas malas...
for Business Travelersby aliciafrom 18504
horriblePosted Sep 2, 2014 on Hotels.com
This was by far the worst I hotel I have ever stayed at. I went for a memorial service for my aunt who passed. Drove 7hrs and the first room which was 208 was disgusting. Air didnt work n there was no toilet paper whatsoever.the drawers in the dresser were missing and the fridge was off the hinges and not working. I complained and was moved to 207 where it was very dirty. Stains on the walls. The toilet needed to be plunged the water in the shower did not drain. The toiler paper holder was broke. The light in the bathroom was half hanging down. The first night a car alarm was going off in the wee hrs and then cops came and two sat outside the hotel facing opposite directions for hours from like 2am-5am ish. I would not recommend this hotel to anyone. The manager Harry was arrogant and did not have good customer service for an unhappy customer! He advised since I booked thru hotels.com I couldnt cancel or get any percentage back for all of my troubles I will never book with hotels.com again for tht reason and recommend no one to stay there..ever
by A verified traveler
Can you say ghetto!!Posted Sep 1, 2014
First, in fairness to the staff, they were helpful and friendly...but the hotel itself was a train wreck! Stains and cigarette burns on the blankets, carpets clearly not vacuumed. The lamp didn't work because the end had been cut off. The phone didn't work because the end was cut off. Nail holes in the remote but it still somehow worked. ???? The desk chair was torn and broken. Shame on me for not reading the reviews first.
for Familiesby danifrom boston
The worst hotel everPosted Aug 29, 2014 on Hotels.com
The service was beyond terrible. The room was not clean by no standards.The location is not convenient for any town attractions.
Recommendedby Tarafrom Portsmouth, VA
They don't understand cleaningPosted Aug 26, 2014 on Hotels.com
The rooms were not clean. There was dirt and trash behind the nightstand. There was a moldy coffee filter in the coffee pot. Under the beds were disgusting. I didn't even venture into looking at the sheets. Obviously cleaning is not on their list of priorities. I brought it to the attention of the check in clerk and we were given a room that was a little bit better but still could use some work. I had children that were sleeping, it was a shame I had to worry about the cleanliness when the staff should be doing their job.
for Business Travelersby Robertfrom MD
Very poor quality and standard CHOICE HotelPosted Aug 13, 2014 on Hotels.com
My family stayed in the hotel for 3 nights due to last minute booking from Hotels.com, booked for a non-smoking room when arrived was given a smoking room. We complained and we were moved to a non smoking room however when we arrived to the room amenities were incomplete. Online it was described that a microwave was in the room but our room has none. We complained again on the first night we arrived, we had not received the microwave until the next morning but the microwave that was placed in our room was very disgusting, left over food splatter in the microwave and smelled like the old food combined with rust inside the microwave and to top it all no crystal plate that rotate in the microwave, complained about it but the hotel did not replace until the next morning.Very poor costumer service, the manager were rude, the place is a run down with cigarette butts everywhere. The room is you get what you paid for. Unpleasant stay and hotel service to be carrying choice hotel name.
for Getaway With Friendsby A verified traveler
Posted Aug 12, 2014 on Hotels.com
by A verified travelerfrom MD
scared to sleep herePosted Aug 4, 2014
Cons: tons! service!
Location: the town was so old and crappy there were like no people anywhere near us. it was so weird to not see people.
I was scared to touch anything. My sister would not sit on the toilet seat. The water in the shower started out lukewam and quickly went to cold. The tissue box ran out of tissues and was just left. The maid took out used towles and left the outside our room on the floor alog with the gloves she used. There they staied for the rest of our stay, even after we complained. At one point the toilet got backed up. Went to the front desk to tell them so they could send someone to fix it and was given a plunger and told that was the best they could do. HORRIABLE. The best thing about the hotel is that we are not there anymore. Went into look at the breakfast and turned around and walked right back out!