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Reviews of Sheraton Virginia Beach Oceanfront Hotel

3.5 out of 5
Sheraton Virginia Beach Oceanfront Hotel
3501 Atlantic Avenue, 36th Street & Atlantic Avenue, Virginia Beach, VA

Reviews

7.4

Good

Rating 10 - Excellent. 74 out of 174 reviews" "
Rating 8 - Good. 36 out of 174 reviews" "
Rating 6 - Okay. 22 out of 174 reviews" "
Rating 4 - Poor. 17 out of 174 reviews" "
Rating 2 - Terrible. 25 out of 174 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

christian, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony railings should be built with more stability
Stayed 2 nights in Apr 2024

10/10 Excellent

Quinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

MANISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Clean , good interiors. Balcony is a bit small.
Stayed 1 night in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dated, which is ok , but there should have been updates long ago which obviously never happened. Customer service was very poor. They would not even answer the guest services number at all which was very annoying. Had to go to the front desk twice for example after being told they would bring ironing board up ( which it should have beenin room), which was then brought up by maintenance individual, who did also bring up some towels when housekeeping had not cleaned the room that morning. Taking luke warm showers was definitely not any fun either for my stay. I was informed that they could not turned it up anymore because they were afraid of “ burning” children. I was also told I “need to be patient “ because I was on top floor and would take a while for the “hot “ water to get to me. That was ridiculous of course. I have stayed in numerous hotels for decades , and no other hotels have gave me the children safety spiel. The carpets were very worn as well , so maybe that’s why when in the shower the water under my feet turned black. Not sure if that caused it or not, but never felt the room was clean either after that. In their defense, I asked to speak with the General Manager and he did call and appeared to be alarmed about what I was telling him and said he was going to look into things. Of course nothing happened during my stay, except he didn’t charge me from my room for first night. He also informed me he had just took over as GM 4 days before.
Stayed 2 nights in Apr 2024

8/10 Good

lynnasia

Traveled with partner
Room was okay , some items was broken like dressers and bottom rim of drawers wouldn’t close . Room was clean !!
Stayed 1 night in Apr 2024

4/10 Poor

Kymani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and received a dirty room I was told I would get a replacement I then got a replacement that was clean however with a terrible view . The pool isn’t open they lied. Lady said “Pool doesn’t open until around Labor Day weekend sweetie” Restaurant food was good & bartender was great. Elevator was tripping zero fun at hotel I should have stayed at the Hilton property that has the sky bar. Also very weird hotel layout tons of things closed & bar by the pool area was under construction and was an eyesore WAS not informed construction is going on at hotel. Only upside is beach was really close to hotel wouldn’t stay here again
Stayed 4 nights in Mar 2024

10/10 Excellent

Kelsi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time loved the room and lots of good food around :) thanks!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roe

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all staying
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite and courteous!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Bethann

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at your Virginia Beach location. It was not a pleasant experience. Only had one elevator while doing construction, and hosting a retreat. I have RA had to wait 30 min for an elevators. Staff was rude. Their biggest excuses is that they were under staffed. NOT MY PROBLEM when we paid good money to stay there. The room was dirty. I wish we stayed somewhere else. We will not come back it a shame because the next 4 years I will have to frequent the area.
Stayed 1 night in Mar 2024
Response from Sheraton Virginia Beach on Mar 27, 2024
Thank you for your feedback, Bethann. We truly apologize for the issues experienced.

6/10 Okay

A

Traveled with family
Decent Hotel.
Stayed 1 night in Mar 2024
Response from Sheraton Virginia Beach on Mar 27, 2024
Thank you for your feedback, A. We hope to have the opportunity to better serve you in the future.

8/10 Good

Mefodiy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a weekend, it was nice and quiet
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY clean and fancy like. Hallways smelled amazing and clean!! Beds were cozy and not as firm as many others (thankfully!!). We only stayed one night as we were making our trek home, but this could definitely be a longer vacation stop next time! Only complaint is getting in and out of the parking garage and paying for parking. Our truck almost couldn’t make the turn out and there would have been no way to back up as it was a tight turn.
Stayed 1 night in Feb 2024

10/10 Excellent

Felicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Feb 2024

8/10 Good

Jane

Stayed 1 night in Feb 2024

6/10 Okay

rayvonnia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly. The rooms were not ready though. It took awhile. But they did make up for it by treated us to dinner in their restaurant. By the time we were finished our room was ready.
Stayed 1 night in Feb 2024
Response from Sheraton Management on Feb 19, 2024
Thank you for your feeback, Rayvonnia. We apologize for the inconvenience of waiting to check in but happy we could make it right.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024

2/10 Terrible

Angelica Nicole

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service sucks. No microwave. No ice machine on our floor and had to go to another floor. Only one of the elevators are working so we had to wait a long time and just ended up taking the stairs. One of the shampoo bottles in the shower got a white hair on the pump, nasty. The guy that was managing valet services is very rude. Overall not a good experience for the price i paid. Not coming back here.
Stayed 2 nights in Feb 2024
Response from Sheraton Management on Feb 19, 2024
Thank you for your feedback, Angelica. We truly apologize for falling short and hope you consider staying with us again.

10/10 Excellent

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the bed was most comfy I ever slept in at a hotel. Great view of water.
Stayed 1 night in Jan 2024
Response from Sheraton Management on Feb 19, 2024
Thank you for being our guest, Tammy. We hope you come back to enjoy our beds again!

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great and friendly staff, clean well maintained facility. Great location
Stayed 1 night in Dec 2023
Response from Sheraton Management on Feb 19, 2024
Thank you for staying with us, Alexander. We hope to have you as our guest again in the future!

10/10 Excellent

Nyima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton Management on Feb 19, 2024
Thank you for staying with us, Nyima. We hope to welcome you again!

8/10 Good

Amanda L

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Did not like that yhe ice machine on our floor did not have any ice the whole time we were there , also the hot water in the bathroom took 15 minutes of running to become hot. Other than that our stay was great.
Stayed 7 nights in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for your feedback, Amanda. We apologize for the inconveniences you experienced but hope we have the chance to wow you in the future!

10/10 Excellent

Jaleesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for staying with us, Jaleesa! We hope to welcome you as our guest again.

10/10 Excellent

Davante

Stayed 2 nights in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for your feedback, Davante! We hope to welcome you back again!

4/10 Poor

Miracle

Stayed 2 nights in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for staying with us, Miracle. We hope to have the opportunity to wow you in the future!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Was great location
Stayed 1 night in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for your feedback, Richard! We hope to welcome you as our guest again.

4/10 Poor

Christopher

Stayed 1 night in Dec 2023

6/10 Okay

Donis

Business traveler, Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sheraton Management on Jan 4, 2024
Thank you for staying with us, Donis. We hope to have the opportunity to wow you in the future!

10/10 Excellent

Perrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Feb 19, 2024
Thank you for staying with us, Perrie. We hope to see you again soon!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! The only cons were the room thermostat kept changing on its on to a cooler temperature and it was really cold in the room throughout the night. It took two hours for it to adjust, right when it was time to get up and leave. The other, the parking garage only allows vehicles under 7ft tall. If you are driving a company work truck you have no where to park.
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Dec 23, 2023
Thank you for your feedback, John, and providing us with areas of opportunity! We hope to welcome you back again.

6/10 Okay

Jacqueline

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Parking is a garage across the street and you need to advise customers that they place a 150.00 hold at check in, hotel was very clean and nice
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Dec 23, 2023
Thank you for your feedback, Jacqueline. We hope you enjoyed your stay with us.

10/10 Excellent

Tiffanie

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Sheraton Management on Dec 19, 2023
Thank you for staying Tiffanie! We'd love to welcome you back again.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sheraton Management on Dec 19, 2023
Thank you for staying with us Susan! We'd love to welcome you back again.

10/10 Excellent

Quanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like my stay at the hotel
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Dec 19, 2023
Thank you for your feedback, Quanesha! We hope to welcome you back in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal beachfront hotel
Easy check-in. Clean rooms & facility. Friendly & helpful employees. Quality breakfast & lunch choices. Easy parking . Will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Sheraton Management on Dec 19, 2023
Thank you for your feedback, Robert! We hope to welcome you back as our guest in the future.

10/10 Excellent

Joseph, Downey

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sheraton Management on Dec 19, 2023
We are glad you enjoyed your stay, Joseph. We'd love to welcome you back again as our guest.

10/10 Excellent

jim

Traveled with partner
Liked: Staff & service, property conditions & facilities
There was a sewer smell at times during our 4 night stay and the pounding forenovating was annoying 12 hours a day
Stayed 4 nights in Nov 2023

2/10 Terrible

Tiffany

Business traveler
Disliked: Staff & service
Rude Customer Service
The front desk supervisor was rude and lacked empathy, she continued to be negative in reminding me of what she couldn’t do for me at 12pm at night when attempting to check in. I had to stay positive as I have hotel management experience and try to resolve the issues as though I was training her? For some reason my CC would go through that night and had to go else where however the very next morning the charges appeared on my card? I’m glad it didn’t work out with Sheraton with such rude service I wouldn’t have been happy anyways.
Stayed 5 nights in Nov 2023

6/10 Okay

Jim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Restaurant was great and the food was excellent quality. This should be advertised. Charging $12 per day for self parking is an insult and a ripoff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Justice

Stayed 2 nights in Nov 2023
Response from Sheraton Management on Dec 19, 2023
Thank you for staying with us, Justice! We hope you stay with us again in the future.

10/10 Excellent

AMY

Stayed 3 nights in Nov 2023

6/10 Okay

Olga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staffs were very wlcming. However due the issue with kitchen, there was a smell in the lobby that was kind of unbearable. Also, i paid for breakfast but since the kitchen wasn't not working, hence, i didn't and there was no other alternative. What happened with the breakfast fees that i paid? Will it be returned to me? Thank you
Stayed 2 nights in Nov 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service
The hotel is going thru some renovations right now but for the most part, its ok. Staff very friendly.l
Stayed 2 nights in Oct 2023

4/10 Poor

Marco

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Billie

Disliked: Staff & service, room comfort
Nothing good to say! Customer service was awful.
Stayed 3 nights in Oct 2023

8/10 Good

Katlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Right on the beach, beautiful stay! The room was perfect. Only issue we had was a giant ‘water bug’ crawled up the wall other than that the stay was perfect!
Stayed 2 nights in Oct 2023

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Andrew

Stayed 1 night in Oct 2023