All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 490 out of 1000 reviews" "
10 - Excellent
490
Rating 8 - Good. 291 out of 1000 reviews" "
8 - Good
291
Rating 6 - Okay. 104 out of 1000 reviews" "
6 - Okay
104
Rating 4 - Poor. 69 out of 1000 reviews" "
4 - Poor
69
Rating 2 - Terrible. 46 out of 1000 reviews" "
2 - Terrible
46
8.2/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Bruno
Traveled with family and small children
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
There was a drug deal in the parking lot and someone checked in behind me with a prostitute.
Bruno
Stayed 1 night in Apr 2024
Response from Guest Services Team on Apr 16, 2024
Dear Bruno, We appreciate your high rating and hope that you had an overall pleasant stay with us. Please note that we don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Danielle, Thank you for choosing SpringHill Suites Norfolk Virginia Beach. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. It was our honor to host your visit, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
kathleen, pompton lakes
Apr 7, 2024
Liked: Cleanliness
kathleen
Stayed 2 nights in Apr 2024
Response from Guest Services Team on Apr 8, 2024
Dear kathleen, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at SpringHill Suites Norfolk Virginia Beach and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Micheal, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with the comfort of your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose SpringHill Suites Norfolk Virginia Beach whenever your travels bring you back this way.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Danielle, It was a pleasure hosting your recent stay at SpringHill Suites Norfolk Virginia Beach! Thank you for your generous comments and for highlighting our convenient location. We are glad you enjoyed your time with us, and we hope you choose us again the next time your travels bring you to our beautiful city.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
The property was clean, the indoor pool was nice and so was the breakfast.
Donika
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 6, 2024
Dear Donika, Thank you so much for your kind words about SpringHill Suites Norfolk Virginia Beach! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. We are delighted you loved our indoor pool and breakfast, which improved your stay with us even better. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
2/10 Terrible
Sylvia
Traveled with partner
Apr 4, 2024
Liked: Staff & service
Disliked: Amenities
My room was very small, felt like I was staying in a Motel. No complimentary water, the walls was paper thin, you could hear everything. No little extras with this hotel, no tissue box and etc, and one TV.
Sylvia
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Apr 4, 2024
Dear Sylvia, Thank you for reviewing your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that we did not meet your expectations regarding the room and amenities. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve. Thank you.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Dana, Thank you for taking the time to post your excellent feedback regarding your time at SpringHill Suites Norfolk, Virginia Beach. We regularly receive praise for our quiet and spacious rooms, and we are glad you enjoyed the relaxing atmosphere and our delicious breakfast. It is one of our guests' favorite amenities, and we are glad you agree. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Felecia
Mar 29, 2024
The people wherevso polite and the breakfast delicious room's 5 star
Felecia
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 29, 2024
Dear Felecia, Thank you for the fantastic review. We are glad you could start your day well with our excellent breakfast and liked the comfort of your room. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist our guests. We appreciate you taking the time to recognize our dedication to exceptional hospitality. Thank you for sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at SpringHill Suites Norfolk Virginia Beach!Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Shaweshi
Mar 25, 2024
Shaweshi
Stayed 1 night in Mar 2024
Response from Guest Services Team on Apr 14, 2024
Dear Shaweshi, We are thrilled you had an excellent stay at SpringHill Suites Norfolk Virginia Beach, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
The breakfast was very good , staff friendly and welcoming, rooms was clean conveniently located for where I needed to go during my trip . But the mattress in our room not very comfortable felt like I would slide off the bed if I wasn’t sleeping in the middle of it.
robyn
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Mar 14, 2024
Dear robyn, Thank you for staying with us and sharing your experience. It delighted us to know that you enjoyed our clean rooms, friendly staff, and delicious breakfast. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
The check-in staff was top notch and there was a young man at the omelet station with superb customer service.
Other staff members were rude. I called to request a later checkout time, it was granted verbally but no one put it in the system. I received it again and was harassed by employees several times when they kept knocking on the door. What was the point of extending the checkout time if they don’t have a system in place to communicate late check outs. It was quite an awful experience. Some staff members treated you like you were bothering them for simple requests. Lastly, the housekeeping staff needs to pay closer attention to detail. I lost my earring and looked on the floor, I saw gum wrappers and hair on the floor. I don’t expect that at the price point!!
Cara
Response from Guest Services Team on Mar 5, 2024
Dear Cara, Thank you for taking the time to review your stay with us. We appreciate you pointing out particular items that you loved and also where we can improve. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Janeen, Thank you for taking the time to provide us with your feedback regarding your recent stay at SpringHill Suites Norfolk Virginia Beach. It is our top priority to provide exceptional service to each guest, and we are thrilled to read your positive comments about our staff and their excellent hospitality. We appreciate your decision to choose our hotel during your travels, and we hope to welcome you back soon when you revisit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
My room was not very clean when h arrived, stains on the couch , floor, and walls. The rest of the hotel was very high quality especially the staff.
Elias
Stayed 13 nights in Feb 2024
Response from Guest Services Team on Mar 3, 2024
Dear Elias, Thank you for being our guest. We regularly receive high praise for our dedicated team, and we are pleased their service was a highlight of your stay. However, we sincerely apologize for the oversight in housekeeping during your stay. Ensuring our rooms meet the highest standards is our top priority, and we regret not meeting these expectations. We have addressed this issue with our housekeeping team and appreciate you bringing this to our attention. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Valenta
Mar 1, 2024
Liked: Amenities
Nice hotel with affordable rates. The hotel was spotless and the rooms were incredibly spacious.
Valenta
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 2, 2024
Dear Valenta, We are thrilled to hear about your wonderful experience at SpringHill Suites Norfolk Virginia Beach. It gives us immense pleasure to know that you found our hotel to be clean and loved the spacious rooms. We take pride in providing our guests with ample space so that they can relax comfortably. We appreciate your kind words about the value we offer to our guests. Thank you for choosing us, and we look forward to the opportunity to host you again when you visit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Starr
Feb 27, 2024
Starr
Stayed 1 night in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Dear Starr, Thank you for the wonderful rating for SpringHill Suites Norfolk Virginia Beach. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
8/10 Good
Katherine
Traveled with family and small children, Traveled with family
The staff was friendly and helpful! Nice size room for 5 people. The location was very convenient!
Katherine
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Feb 26, 2024
Dear Katherine, It was a pleasure having you as our guest at SpringHill Suites Norfolk Virginia Beach, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our convenient location, spacious room, and friendly service met all your expectations! It will be a pleasure to share your lovely feedback with our team. We look forward to welcoming you again the next time you are in the area. Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Jada
Feb 25, 2024
We will be coming back ! It was nice
Jada
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 26, 2024
Dear Jada, Thank you for choosing SpringHill Suites Norfolk Virginia Beach. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to seeing you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Dorian, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate your feedback and look forward to your next visit to SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Nicole
Feb 8, 2024
Nicole
Stayed 2 nights in Feb 2024
Response from Guest Services Team on Mar 21, 2024
Dear Nicole, Thank you for choosing SpringHill Suites Norfolk Virginia Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host you, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
6/10 Okay
Palmer
Feb 1, 2024
Liked: Staff & service
Property was ok, staff was very pleasant
Palmer
Stayed 1 night in Jan 2024
Response from Guest Services Team on Feb 2, 2024
Dear Palmer, Thank you for sharing your experience; we love that you could join us. We are pleased that you enjoyed our property overall, and we certainly appreciate your kind comments about our staff. However, we sincerely regret any concerns which left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for any inconvenience caused to you. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
We thought our room was very spacious … the decor was nice and the pillows were super comfortable! We’d definitely stay here again!
Jose Vazquez
Stayed 1 night in Jan 2024
Response from Guest Services Team on Jan 31, 2024
Dear Jose Vazquez, We are thrilled you enjoyed your stay at SpringHill Suites Norfolk Virginia Beach, and we are happy to read how much you liked your spacious room. The extra space in the room can make your visit feel more like home and is something many of our guests tell us they love. It is also always lovely to read how much our guests love our property's decor and design. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
The hotel was well kept and very quiet. It would be my first choice if I am ever back in the area.
Jack
Stayed 2 nights in Jan 2024
Response from Guest Services Team on Jan 19, 2024
Dear Jack, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-maintained accommodations. Thank you for making us your preferred choice on every visit, and we look forward to seeing you soon at SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Cecelia, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our goal is to provide a great experience for our guests with clean, comfortable rooms and excellent service, all in a safe environment. If there is anything we could have done to improve your experience, we would love your feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear christopher, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we are glad you thoroughly enjoyed your time with us. We hope to see you again soon and wish you all the best with your travels. Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
8/10 Good
Anthony
Traveled with family
Jan 4, 2024
Liked: Cleanliness, staff & service, amenities
The balcony was unkept
Anthony
Stayed 1 night in Dec 2023
Response from Guest Services Team on Jan 9, 2024
Dear Anthony, Thank you for staying with us and for your evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are our top priority; therefore, we genuinely regret not meeting these expectations. This will be addressed, and we are grateful for your patience. We look forward to another opportunity to prove our commitment to service excellence.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Alyssa, Thank you for choosing SpringHill Suites Norfolk Virginia Beach. We are pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Lemuel, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at SpringHill Suites Norfolk Virginia Beach. We'd love to host you again someday for another great visit.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Leslie, Thank you for your kind rating! We are glad you had such a positive experience during your time at SpringHill Suites Norfolk Virginia Beach, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Carmen J, Thanks for the nice rating! We are delighted your time at SpringHill Suites Norfolk Virginia Beach was great, as we always strive to provide every guest with a memorable experience. We look forward to your return soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear William, Thank you for choosing SpringHill Suites Norfolk Virginia Beach. We are committed to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Room was exactly as described. Not large, but that was expected. Staff were polite and professional. The TV was small.
Yvonne
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 28, 2023
Dear Yvonne, Thank you for staying with us at SpringHill Suites Norfolk Virginia Beach. It makes us happy that you appreciated everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. Thank you for letting us know your feedback regarding the television, and we will gladly share this with our team. It was our pleasure to host you, and we can't wait to welcome you back for another fantastic stay.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
8/10 Good
Leander
Traveled with family and small children
Dec 19, 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
People was friendly and professional the maintenance inside the rooms were not kept up
Leander
Stayed 4 nights in Dec 2023
Response from Guest Services Team on Dec 24, 2023
Dear Leander, We, the entire team at SpringHill Suites Norfolk Virginia Beach, would like to express our gratitude for your kind comments. In particular, we appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. We will discuss your observations regarding the room with our team, and we are grateful for the feedback that helps us better serve our guests. Thank you again for your review, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Very friendly front desk and very clean and comfortable
Dwala
Stayed 1 night in Dec 2023
Response from Guest Services Team on Dec 20, 2023
Dear Dwala, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. We appreciate your positive remarks regarding our front desk staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. Thank you again for staying with us at SpringHill Suites Norfolk Virginia Beach, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Michelle, We appreciate your positive remarks regarding our staff. We strive to offer the level of service our guests expect and deserve, so it is always heartening to receive recognition for our efforts. We aim to create loyal customers who will return at every opportunity. We, the entire team at SpringHill Suites Norfolk Virginia Beach, would like to express our gratitude for staying with us, and we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Phong, Cedar Park
Dec 15, 2023
Phong
Stayed 4 nights in Dec 2023
Response from Guest Services Team on Dec 17, 2023
Dear Phong, Thank you for leaving your generous rating regarding your recent visit to SpringHill Suites Norfolk Virginia Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Alicia, On behalf of our team at SpringHill Suites Norfolk Virginia Beach, thank you for taking the time to leave your rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you as our guest, and we hope we will continue to be your hotel of choice whenever you return to the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Lemuel, We appreciate you leaving your generous rating regarding your recent visit to SpringHill Suites Norfolk Virginia Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Princess, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the area. It was our pleasure to accommodate you at SpringHill Suites Norfolk Virginia Beach; we look forward to seeing you soon.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Ellery, Thank you for leaving your generous rating regarding your recent visit to SpringHill Suites Norfolk Virginia Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
angelo
Nov 27, 2023
angelo
Stayed 3 nights in Nov 2023
Response from Guest Services Team on Dec 18, 2023
Dear Angelo, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at SpringHill Suites Norfolk Virginia Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Inga
Nov 26, 2023
Inga
Stayed 1 night in Nov 2023
Response from Guest Services Team on Dec 17, 2023
Dear Inga, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
The staff is so welcoming and attentive. Audie White helped us with everything we needed it siring our stay.
Ruth
Stayed 1 night in Nov 2023
Response from Guest Services Team on Nov 25, 2023
Dear Ruth, Thank you for your outstanding review. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive comments about our staff and their excellent hospitality. Team members like Audie are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. Thank you for choosing to stay with us at SpringHill Suites Norfolk Virginia Beach, during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
Dear Nicole, Thank you for leaving your generous rating regarding your recent visit to SpringHill Suites Norfolk Virginia Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
6/10 Okay
Christine
Nov 21, 2023
Disliked: Room comfort
Just ok
The staff were nice.
We were suppose to get a handicap friendly room and did not.
The beds were uncomfortable.
The room was clean enough.
We were told breakfast was till 10. Went down about 8:45and the omelet station was closed.
We stayed there in January and had a much better experience.
Although this time wasnt great we'd. go back
Christine
Stayed 2 nights in Nov 2023
Response from Guest Services Team on Nov 23, 2023
Dear Christine, Thank you for staying with us. We first want to thank you for mentioning how much you enjoyed our exceptional service. Furthermore, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We have also noted your comments regarding the breakfast. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach
10/10 Excellent
Harsha
Nov 18, 2023
Harsha
Stayed 1 night in Aug 2023
Response from Guest Services Team on Nov 20, 2023
Dear Harsha, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to SpringHill Suites Norfolk Virginia Beach.Sincerely,Your Guest Services Team at SpringHill Suites by Marriott Norfolk Virginia Beach