Ratings based on 174 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best SpringHill that I've been to!

Posted Mar 24, 2015
Beautiful to say the least!! Would definitely go back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great

Posted Mar 3, 2015
I was there for a weekend and after driving over 6 hours from New York the staff was nothing more then accommodating. I have stayed in the same hotel in Long Island, NY and had high expectations set for this hotel that were met. The staff was welcoming and informative. I would defenitely recommend!
3 out of 5
by A verified travelerfrom R

Not prepared for offseason

Posted Feb 19, 2015
The manager was very nice and apologetic for not having my room ready at 6pm when check in was at 3pm. I had to wait an hour for the room to be ready. The breakfast and staff was nice. The room had 3 Wet towels folded and hung in my bathroom?? The carpet and sheets had stains on them. Not very clean. The pool/jacuzzi was ok but they didn't have large towels to dry off. Getting dry towels was a difficult task throughout the trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Accessible. Great customer service.

Posted Feb 12, 2015
Pleasant and accommodating. It was the perfect rest stop while on business.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom virginia beach va

was not great

Posted Feb 3, 2015
Pros: Clean ,nice
Cons: Security guard
The night I stayed they had a kids party going on! They made so much noise! It was so many that they met you getting off the elevator! My room was clean and nice other than that it was a ok
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern KY

Nice, , easy access, directly off freeway

Posted Jan 12, 2015
Cons: The room could be updated but it was clean.
We had a 16 month old with us and felt comfortable for her to walk around the room. The staff at front desk were great. The staff @ the continental breakfast area were AMAZING and so courteous, friendly, and helpful. The eggs and grits on the breakfast bar were homemade-very tasty.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Location means alot

Posted Jan 12, 2015
This is a beautiful hotel with the many creature comforts most folks look for. Denny's is only across the street. Ruby Tuesday's is just a few feet from the property. Clean and very inviting lounge with a wood burning fireplace. A full breakfast is included. Wifi throughout the hotel that is complimentary. I love and will come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superior Customer Service

Posted Jan 6, 2015
I thoroughly enjoyed my stay at this hotel. The customer service was top notch. My encounter with staff at the front desk, the complimentary breakfast and housekeeping were all exceptional. When traveling as often as I do, I've learn to expect the average. However, this staff exceeded my expectations. So, here's to the young lady who greeted me with a smile and professionalism during my check-in process and throughout my stay, the young man who was so attentive during my visits to the complimentary breakfast, the man who genuinely seemed concerned about my stay during the check-out process and the woman in Housekeeping who came out to the parking lot to bring me a very important binder that I accidentally left in the room. It was very refreshing to see that great customer service still exists.
4 out of 5
Recommended
for Families
by Johnfrom Peoria

Christmas Surprise

Posted Dec 29, 2014 on Hotels.com
Our stay included Christmas. Even though many of the staff were off, the service was very good. Those who had the duty were most pleasant. We'd highly recommend.
5 out of 5
Recommended
for Personal Event
by katelinfrom Virginia beach

It was wonderful

Posted Dec 26, 2014 on Hotels.com
I loved it ! It's always a nice feelings staying there .